13 Replies Latest reply: Oct 18, 2012 1:51 AM by LadyDocker
Jaxon2605 Level 1 Level 1 (0 points)

The sync process between iPhone and Outlook 2003 does not add new appointments entered in Outlook to transfer to iPhone.  I have tried all the steps in Apple Support including uninstalling and reinstalling iTunes.  I have checked the boxes in iTunes - Device - Info - Advanced to "Replace information on this iPhone" "Calendars".  Still no luck???


iPhone 4S, Windows XP, Outlook 2003
  • 1. Re: Sync Calendar with Outlook 2003; New appointments do not show up on iPhone
    iPunkis Level 1 Level 1 (25 points)

    try add new appointment on iphone and sync it back to outlook, does that work for you?

    outlook 2003 is kinda old, check if you have supportpack 3 installed for your office.

  • 2. Re: Sync Calendar with Outlook 2003; New appointments do not show up on iPhone
    Jaxon2605 Level 1 Level 1 (0 points)

    Thanx for the input...No it doesn't sync in either direction.  Looking at outer similar posts, it appears that it might be due to an iTunes software update.  It was working fine up until the last week or so.  I don't really know when the problem started but just noticed today that the Calendar was not being synced.

     

    Apple Support is supposed to call but they were supposed to call once before and didn't....

     

    If I learn anything new, I'll post it here.

  • 3. Re: Sync Calendar with Outlook 2003; New appointments do not show up on iPhone
    Jaxon2605 Level 1 Level 1 (0 points)

    Since Sync on Calendars was working until recently andthe posts on other threads are quite old, I assume that this issue is related to a very recent software update that has a bug in it.  Apple hasn't called me back because they don't have an answer and won't waste their time telling me that.

     

    Wish I had my old "crackberry" back...it always worked.  Only changed to iPhone for the Facetime feature but it's not worth it.  I've got a barely used iPhone 4S for sale!

  • 4. Re: Sync Calendar with Outlook 2003; New appointments do not show up on iPhone
    randers4 Level 9 Level 9 (57,195 points)

    Sometimes this can be fixed by uninstalling iTunes and all of its components as by following this guide: Windows XP or Windows Vista/7, then reinstalling iTunes.  This will replace a potentially corrupted Outlook plugin.  You must follow this guide exactly or it will not be successful.  Note: uninstalling iTunes will only remove the application; it will not touch your iTunes library or data.

  • 5. Re: Sync Calendar with Outlook 2003; New appointments do not show up on iPhone
    iPunkis Level 1 Level 1 (25 points)

    i have nothing to do atm, think i can find a PC with outlook 2003 and try

  • 6. Re: Sync Calendar with Outlook 2003; New appointments do not show up on iPhone
    iPunkis Level 1 Level 1 (25 points)

    could not find a PC that is runing XP

    did try on a PC runing win7 with Outlook 2003 no suportpack for office 2003.

    did work for me with a clean install of itunes.

    tested with itunes 10.6.0.40 and 10.6.1.7

    both versions work from iphone to outlook and vice versa

  • 7. Re: Sync Calendar with Outlook 2003; New appointments do not show up on iPhone
    iPunkis Level 1 Level 1 (25 points)

    could not find a PC that is runing XP

    did try on a PC runing win7 with Outlook 2003 no suportpack for office 2003.

    did work for me with a clean install of itunes.

    tested with itunes 10.6.0.40 and 10.6.1.7

    both versions work from iphone to outlook and vice versa

  • 8. Re: Sync Calendar with Outlook 2003; New appointments do not show up on iPhone
    Roops_B Level 1 Level 1 (0 points)

    Hi Guys, I've a similar issue which seems to have started with iOS5 (i now have 5.1) and / or Outlook 2010.

     

    Previously, when sending an invite via Outlook on my PC to my Hotmail a/c, it used to appear on my iPhone as an inbound email with a .ics attachment. A single click would then show "event details", with the details of the invite sending, timings etc. At the bottom there's a box with 'add to calendar' option, which was perfect.

     

    Now, since moving to iOS5 and/or Outlook 2010 I still receive a .ics file but when you single click on it, nothing happens. If you press & hold it, the iPhone puts up a pop up box with 2 options "Open in 'calendar' " & "Open in...". When you open in calendar, it still doesn't show itself in the calendar...

     

    However if  my wife sends an invite via Lotus Notes to my hotmail...it appears as normal, with the options to add it in etc...

     

    Thoughts!?

  • 9. Re: Sync Calendar with Outlook 2003; New appointments do not show up on iPhone
    Vlad39 Level 1 Level 1 (0 points)

    I have the exact same problem but am running with Windows 7, iphone4S and Outlook 2003 SP3.

    Just started in the last week or so. Must be to do with an iTunes update?

    I've tried all the stuff suggested on the Apple support site but no joy.

     

    Has anyone any bright ideas? anyone from Apple support?

  • 10. Re: Sync Calendar with Outlook 2003; New appointments do not show up on iPhone
    Jaxon2605 Level 1 Level 1 (0 points)

    OK...I was able to solve the problem.

     

    First you must verify that the Outlook 2003 is using the corrrect data file format (it did not originally come with the correct format.

    1.  Make sure you are in "Calendar"

    2.  Select "File"; "Data File Management"

    3.  Locate your data file in the list and select "Settings"

    4.  Look under "Format" and verify that the format is "Peersonal Folders File"

    5.  If it does you are in luck...if not you must go to Microsoft's Support Website and look for the instructions on how to convert the data file you have to a "Personal Folders File" format.  This can get very confusing partly because the file format may be the same name as the file folder in your email folders.  As you are converting the data file name it something different than "Personal File Folder" to avoid some confusion.  Simply follow the instructions from Microsoft exactly and it will work.

    6.  Very important...make a back-up copy of your data file before you do anything...you always want to get back to where you started if something goes wrong.

     

    Now then, this file conversion will not likely solve the sync problem but it is a good idea to convert anyway (read the Microsoft info).

     

    After I converted, I still had the same problem.  The real issue is a bad activity in your Calendar.  In my case it was a double entry of a reoccuring appointment.  You will notice that iPhone does not have an option for a reocurring apointment that occurs on the 3rd Thursday of every month.  You can do this in Outlook and it will sync to iPhone that way but if you create a reocurring appointment on iPhone the reoccurance will occur monthly on a specific date (not a day of the month).  I had noticed this issue and deleted several reoccuring appointments that were showing up in both iPhone and Outlook calendars on a specific date instead of a socific day of the month.  I had then gone back into Outlook and reentered the reoccuring appointment correctly.

     

    At that point (because there were now two reoccurring appointments) something in the iPhone software stopped syncing the calendars correctly and all appointments entered after I made that double entry would not sync either direction.  The solution was easy once I identified the problem appointment, deleted both entries and reentered the reocurring appointment in Outlook.  After that, everything sync's correctly.

     

    Since I converted the data file before I discovered what really happened I do not know how much of a factor the file conversion is since the calendars synced fine before the conversion.  Apple Support convinced me that I needed to convert the data File to the new format but yoou might try resolving the bad appointment entry first and see if that works.

     

    To assist in finding the bad appointment, try to determine about what date the sync process stopped working and look for appointments created around then.  Again mine was a reocurring appointment but the issue could be caused by some other entry conflict.

     

    Long answer but it was a long process

     

    Good Luck and let me know if it works out.

  • 11. Re: Sync Calendar with Outlook 2003; New appointments do not show up on iPhone
    Vlad39 Level 1 Level 1 (0 points)

    Jaxon2605  - well done!

    It seems to have been some corrupted appointments. I didn't have any recurring ones but I deleted a few that I knew I had put in since the sync last worked and bingo!

    (The personal folders issue didn't apply as mine were already in the Personal Folders File format.

    I think the offending appointment could have been one where I had changed the date several times but I couldn't be sure.

    Anyway, to anyone else who has this problem, I recommend doing what I did.

    Godd luck and thanks again Jaxon2605 for troubling to make that long post - it was worth it!

  • 12. Re: Sync Calendar with Outlook 2003; New appointments do not show up on iPhone
    David NYC Level 1 Level 1 (0 points)

    I had a similar issue, solution is posted here: https://discussions.apple.com/message/18702815#18702815

  • 13. Re: Sync Calendar with Outlook 2003; New appointments do not show up on iPhone
    LadyDocker Level 1 Level 1 (0 points)

    Maybe the Problem is with Windows and NOT with iPhone or Mac

     

    Think an up grade to Mac would be the best shot