13 Replies Latest reply: Jun 30, 2013 8:26 AM by martinipaul
EvanWaters Level 1 Level 1 (0 points)
Over the weekend, since updating iTunes to the latest version, it's been auto-ejecting my iPod Classic from the computer. If I connect the iPod and force quit iTunes before it's fully started up, the Pod will stay connected, and it's drawing a charge from the connection, and I've tried changing ports, so I don't think it's that or the cable. I have reset, retried, restarted, and reinstalled- I cannot restore because iTunes will eject the iPod even if it's in disk mode.

One thing, when it's connecting and iTunes is trying to read it, it will display "synchronizing" even though I've set it to sync manually. (And I have tried toggling that off and on.)

The iPod (model MB562LL) works fine.

Macbook Intel Core 2 Duo, Mac OS X (10.6.4)
  • 1. Re: iTunes ejects iPod automatically, even in disk mode
    EvanWaters Level 1 Level 1 (0 points)
    Just some additional data: I have tried replacing the USB cord. This doesn't seem to make any difference.
  • 2. Re: iTunes ejects iPod automatically, even in disk mode
    shawnml2 Level 1 Level 1 (0 points)
    I'm having the same problem with iTunes 10.0.1 and a 160 gig iPod classic. I attach it, it opens iTunes, syncs, and then ejects BEFORE I can click on it in the Devices section. I can't figure it out! Any help would be appreciated.
  • 3. Re: iTunes ejects iPod automatically, even in disk mode
    Jackeroo123 Level 1 Level 1 (0 points)
    I have the exact same problem with my Ipod Classic 80 GB. It sees it on my Itunes, but only on Finder when I am putting something on it. Could this be intentional by Apple?
  • 4. Re: iTunes ejects iPod automatically, even in disk mode
    dontdropthebeat Level 1 Level 1 (0 points)
    i am having the same problem. ipod classic 160gb, osx 10.6.5, itunes 10.1.1

    connect ipod, it briefly syncs (manual mode is on) then disconnects. i cannot do anything because it disconnects too fast.

    ive reset, tried disc mode, deleted "damaged files" folder from ipod, tried different ports, cords, etc

    any solutions?
  • 5. Re: iTunes ejects iPod automatically, even in disk mode
    Jackeroo123 Level 1 Level 1 (0 points)
    Actually, after changing my iPod Preferences in iTunes to not automatically open when you connect your iPod, I was able to see my iPod in Finder. This is good for people who want to use their iPod as a way to transfer files. This includes me . Hope this works. By the way, this was definitely done by Apple, this didn't happen until a recent iTunes 10 update.
  • 6. Re: iTunes ejects iPod automatically, even in disk mode
    turingtest2 Level 8 Level 8 (46,625 points)
    Jackeroo123 wrote:
    Actually, after changing my iPod Preferences in iTunes to not automatically open when you connect your iPod, I was able to see my iPod in Finder. This is good for people who want to use their iPod as a way to transfer files. This includes me . Hope this works. By the way, this was definitely done by Apple, this didn't happen until a recent iTunes 10 update.

    You sure? I've had iTunes set up not to open on connection or automatically sync devices since my first iPod way back on iTunes 7. On connection the iPod automatically displays the "Syncing" message until the connection settles down. It should really be a "Connected" message until some data actually starts flowing but there it is.

    tt2
  • 7. Re: iTunes ejects iPod automatically, even in disk mode
    mwothe Level 1 Level 1 (0 points)
    I had this exact problem, even when in the dock and charging I could see all of the info in iTunes but couldn't play or add anything (although it appeared to sync podcasts before ejecting). I tried every suggestion from cables and ports and resetting but the last two things I did fixed it:

    1. In itunes>preferences>devices tab, I checked "prevent sync" button and pressed OK, then immediately did the same thing and UNchecked it and clicked OK.
    2. Even though the ipod was not responsive from iTunes, when docked I could still see the ipod's tabs. On Summary I unchecked "automatically open iTunes", hit apply, then REchecked "automatically open iTunes" and then apply.

    No idea what I did but I can deduce that it is one of those two things. I didn't lose any data. Give it a try, it really was a relief after a couple of days worrying about it and lots of swearing.
  • 8. Re: iTunes ejects iPod automatically, even in disk mode
    emtee Level 1 Level 1 (5 points)

    trying to get back on topic re the original post -

     

    i.e. I also have an iPod (classic 160) that now will not mount properly.  In both regular mode and in DISC MODE it shows up momentarily on my Apple desktop, but as soon as iTunes loads, the iPod ejects automatically from Finder.  So it never appears in iTunes, and therefore cannot be restored via iTunes; and the iPod icon on my desktop is inaccessible for the few seconds that it remains "mounted".

     

    Tried another cable; switched from powered hub to the USB2 port direct from my MacBook Pro; reinstalled iTunes; checked Software Update.

     

    Resetting the iPod via the usual hold Menu and Select works, but this has no effect on the issue  - it only resets my iPod settings so my menus get screwed up.

     

    Switching to Disc Mode just renders the iPod itself inaccessible - it still doesn't mount so I can't check the drive contents to see if the files have been corrupted etc.

     

    Any ideas?  The iPod still plays, so it's not like the hard drive is dead . . . but I can't sync it since it won't load in iTunes before it auto-ejects.

     

    The problem became evident after iTunes stalled during iPod sync - wheel of death.  After trying to wait it out over an hour, I had to Force Quit.  I then hit restart, but the laptop stalled (blue screen of death, grey progress wheel of death) and I eventually had to force reboot using the power switch to shut down.  After that, the ipod wouldn't mount.

     

    TIA

    Martin

  • 9. Re: iTunes ejects iPod automatically, even in disk mode
    turingtest2 Level 8 Level 8 (46,625 points)

    Put the device in disk mode. Click the icon to start iTunes and immediately press and hold down the option key. You should get a box up asking you to choose or create a library. Try connecting the device now. With luck it should appear as a disk drive in Finder. If so run whatever disk checking tools you have for it.

     

    If you're lucky the scan might fix whatever issue is making iTunes choke when it tries to connect.

     

    If you want to be sure about the state of the hard drive check out this post. As long as you can get access to the drive from Finder in disk mode then you should be able to apply the nuclear option of wiping the hard drive given somewhere in that post.

     

    tt2

  • 10. Re: iTunes ejects iPod automatically, even in disk mode
    emtee Level 1 Level 1 (5 points)

    thank you tt2 - your suggestion worked a charm, after a few hiccups of the usual variety.  My iPod is now back in the race.

     

    Regards,

    Martin

  • 11. Re: iTunes ejects iPod automatically, even in disk mode
    turingtest2 Level 8 Level 8 (46,625 points)

     

     

    tt2

  • 12. Re: iTunes ejects iPod automatically, even in disk mode
    mynx79 Level 1 Level 1 (0 points)

    Hi,

     

    Apple support has fixed this issue for me as it seems to be a common issue with itunes 11.

     

    Go to top left of itunes and select "show menu bar" - this will then display "file, edit, view..." menu on top left.

     

    Go to view and select "show sidebar" and then connect your ipod.  This should now work for you.

     

    Apparently with the hidden sidebar, the very first time you connect it has a hard time recognising it.  After you follow the above steps and connect again you will no longer have this issue and you can connect the ipod and keep the sidebar hidden in the future.

     

    Hope this helps.

  • 13. Re: iTunes ejects iPod automatically, even in disk mode
    martinipaul Level 1 Level 1 (0 points)

    Hi,

     

    I had this problem, none of the other suggestions worked for me unfortunately, but I found a fix that did so thought I'd post it in case it was useful to others. I have an old iPod Photo 40GB and Windows XP SP2.

     

    I connected the iPod without running iTunes (the start iTunes automatically was un-checked)

    In widows explorer I browsed to the iPod drive (disk use was already enabled I think)

    I deleted the 4 folders:

    - iPod_Control

    - Calendars

    - Notes

    - Contacts

    I then ran iTunes and connected the iPod and it started a fresh setup as if it was a new iPod.

    All seems to work fine now

     

    Paul