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keyboard going bad

232 Views 1 Reply Latest reply: Apr 12, 2012 9:32 AM by Grant Bennet-Alder RSS
hotwheels 22 Level 1 Level 1 (0 points)
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Apr 12, 2012 8:43 AM

i bought a new "silver surfer" keyboard (slick looking aluminum

with a white bottom and flat keys) for my macpro in order to replace on with a transparent case and hexagonal 3 dimensional keys (that had funky keyboard action and which didn't match my macbook pro in terms of characters) - and now I am finding both it and the keyboard on my macbookpro have keys that are starting to come loose.

 

the macbookpro is still under 3 year warranty.

 

does anyone know what the deal is in terms of returning the keyboard? can I walk into the MAC STORE with my receipt and the defective product and get a cash return?

macbookpro and macpro, Mac OS X (10.6.8), windows 7 in parallels 7
  • Grant Bennet-Alder Level 8 Level 8 (48,110 points)
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    Apr 12, 2012 9:32 AM (in response to hotwheels 22)

    Standard "no quesuions asked" return is 14 days.

     

    Beyond that, they will repair/replace it for a year.

     

    If you are plugging ANYTHING except a single low-power mouse into any of the keyboard USB ports, the cause of your problem is operator error. The keyboard itself needs almost all the power a standard USB provides, and adding additional loads WILL cause it to malfunction.

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers

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