TechnoTrev
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Q: Client Authentication Certificate error pop-ups when accessing https website via Safari Web Browser but not via Internet Explorer or FireFox

We are a Payment Gateway and have been experiencing issues where for some weird reason when our clients try to effect a payment via our Client Login Payment Console URL accessible to the Public (as an example: https://www.itaintworkingatall.com/console/login.cfm) via the Safari Web Browser they get a message to select a Client Authentication Certificate. We can not resolve this problem despite searching all the forums for a solution. I even contacted GeoTrust, they tested our SSL integrity via the GeoTrust SSL Checker and all seems well. They went on to try the link and I also tried the link via Safari Web browsr and get the same Client Authentication Error. The SSL Certificate is an Extended Validation SSL bond to our website's Virtual Directory via IIS 7 (in this case as an example - www.itaintworkingatall.com IIS 7 Site). The Server running IIS 7 is Windows Server 2008 Datacenter R2 (64 Bit). If our clients use or I use Internet Explorer or FireFox as a browser to access the same Client Login Payment Console URL (in this case as an example - https://www.itaintworkingatall.com/console/login.cfm) on the same computer they or I do not experience this problem, I can access the page and effect payments successfully. Please can someone kindly assist? Thank you

Safari Web Browser, Other OS, Mac, Ubuntu Desktop Linux & Win 7

Posted on Apr 12, 2012 4:24 AM

by TechnoTrev,Solvedanswer
TechnoTrev TechnoTrev
Level 1 (0 points)
A:

Just in case someone experiences the same issue. I managed to resolve this issue by changing the affected Parent Virtual Directory's SSL Setting (in my case as an example: www.itaintworkingatall.com) from Accept to Ignore via IIS 7 under Sites section. So basically one should browse to the affected Virtual Directory by expanding Sites via IIS - click the Virtual Directory on your left (in my case as an example: www.itaintworkingatall.com) - Double Click SSL Setting in the middle pane - Change Setting from Accept to Ignore. I also went on to confirm each Sub-virtual directories (under the www.itaintworkingatall.com) Virtual Directory by expanding it to see if the SSL Setting changed from Accept to Ignore. Works perfectly!

Posted on Apr 13, 2012 5:35 AM

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Q: Client Authentication Certificate error pop-ups when accessing https website via Safari Web Browser but not via Internet Explorer ... more

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  • by Allan Jones,

    Allan Jones Allan Jones Apr 12, 2012 9:55 AM in response to TechnoTrev
    Level 8 (35,291 points)
    iPad
    Apr 12, 2012 9:55 AM in response to TechnoTrev

    This issue may be better answered in the Developrs' Forums:

     

    Developer Forums

  • by TechnoTrev,Solvedanswer

    TechnoTrev TechnoTrev Apr 13, 2012 5:35 AM in response to TechnoTrev
    Level 1 (0 points)
    Apr 13, 2012 5:35 AM in response to TechnoTrev

    Just in case someone experiences the same issue. I managed to resolve this issue by changing the affected Parent Virtual Directory's SSL Setting (in my case as an example: www.itaintworkingatall.com) from Accept to Ignore via IIS 7 under Sites section. So basically one should browse to the affected Virtual Directory by expanding Sites via IIS - click the Virtual Directory on your left (in my case as an example: www.itaintworkingatall.com) - Double Click SSL Setting in the middle pane - Change Setting from Accept to Ignore. I also went on to confirm each Sub-virtual directories (under the www.itaintworkingatall.com) Virtual Directory by expanding it to see if the SSL Setting changed from Accept to Ignore. Works perfectly!

  • by igentijim,

    igentijim igentijim Apr 13, 2012 6:15 AM in response to TechnoTrev
    Level 1 (0 points)
    Apr 13, 2012 6:15 AM in response to TechnoTrev

    This solved my problem too. Thanks!

  • by TechnoTrev,

    TechnoTrev TechnoTrev Apr 17, 2012 2:34 AM in response to igentijim
    Level 1 (0 points)
    Apr 17, 2012 2:34 AM in response to igentijim

    It's good to know that your problem was also sorted igentijim. Now we are in the same boat

  • by nvssm,

    nvssm nvssm May 25, 2014 5:54 AM in response to TechnoTrev
    Level 1 (10 points)
    May 25, 2014 5:54 AM in response to TechnoTrev

    Just for the record --- I ran into this problem today with the App Store, trying to update my configuration, which I have not done in a long time as the machine is used in a production environment.

     

    I got the error about certificates and fixed it immediately by opening my keychain and deleting all expired certificates.