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iTunes 10.5.1 password irritation

44190 Views 170 Replies Latest reply: Apr 4, 2014 4:49 PM by whatever6666666 RSS
  • Apple ][ Forever Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 29, 2012 7:19 PM (in response to white frozen north)

    With all due respect, the culprit behind this issue is already known, and has nothing to do with Location Services.

     

    The issue is that iTunes is storing a cookie in Safari's (or should I say, WebKit's) respository in  ~/Library/Cookies, and balking when the cookie doesn't exist (such as when Safari is reset) or has the wrong value.

     

    Now, iTunes could easily store this marker in another location, as it already does for the machine's authorization key, but it doesn't, and it also ignores its own preference to disable Automatic Downloads, and asks for the password anyway, no matter the setting.

     

    It's easily, and completely reproducable by manipulating the Cookies.plist file.

     

    Log in to your iTunes account a few times, or make a few purchases, to reach some as yet undetermined threshhold (I'm too lazy to try), and the nagging dialog goes away.

     

    With such a state settled, quit iTunes, and temporarily move the Cookies.plist file to the desktop or another location.

     

    Launch iTunes, and get nagged.  Twice.

     

    Quit iTunes, then restore the temporarily displaced Cookies.plist file to its rightful home, overwriting the newly generated file.  (Note that that file only contains a single cookie for the apple.com domain.)

     

    Launch iTunes.  No nagging.  No problem.

     

    IMO, and Apple obviously disagrees, that it's poor form to have one application affect another's applications settings, or behavior.

     

    Fine, if they want to keep all the cookies in a monolithic file, since the iTMS is, afterall, really a highly-customized website that the iTunes app relies on the WebKit framework to render.

     

    However, the question then becomes why iTunes still prompts for the password for a feature that the user has explicitly disabled?  This makes no sense, on either a logical, or technical level, and is the root flaw that should easily be correctable.

     

    For various reasons, many users choose not to be logged into their iTunes accounts, and are asked to enter their passwords only when performing a transaction, or a task that involves sensitive information.

     

    Why then, another standard when it comes to Automatic Downloads?  And for every user, whether the feature is enabled or not?

     

    It is clearly an inconsistent, and flawed behavior, that Apple apparently chooses to ignore.

  • GW1024 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 30, 2012 12:21 AM (in response to Apple ][ Forever)

    Apple ][ Forever wrote:

     

    With all due respect, the culprit behind this issue is already known, and has nothing to do with Location Services.

     

    The issue is that iTunes is storing a cookie in Safari's (or should I say, WebKit's) respository in  ~/Library/Cookies, and balking when the cookie doesn't exist (such as when Safari is reset) or has the wrong value.

     

    You are right. At least on the Mac the problem has been identified. We know what causes it and how to avoid it. I hardly ever use Safari, and now I am careful not to reset the cookies when I do use it, and so I have no problem with iTunes.

     

    All we need now is for Apple to disentangle Safari and iTunes sharing cookies.

  • Livebox Level 1 Level 1 (20 points)
    Currently Being Moderated
    Mar 30, 2012 6:52 AM (in response to GW1024)

    The issue is identified and reproducible with 100% consistency.

     

    Cookies.binarycookies located in YourName/Library/Cookies is the problem.

     

    Safari throws all its cookies into this document. iTunes also throws its cookie into this document.

     

    When you reset Safari including 'Remove all website data', the Cookies.binarycookies file is removed, and therefore you lose your iTunes cookie.

     

    I have tried a number of ways with which to separate the two without success. I have no coding skills whatsoever and that is what is needed to correct the issue.

     

    There is no reason at all why iTunes can't have its own separate cookie. It could even live in the same Cookie folder as Cookies.binarycookies. There is a 'com.apple.appstore.plist' file happily living in the Cookie folder and it is nothing more than a cookie.

     

    Do note: there are TWO 'com.apple.appstore.plist' files:

     

    1) lives in Preferences where you would expect to find it, and lo and behold it contains all your persistent preferences for the App Store, just like a plist (preference list) file should.

     

    2) is the one I've just mentioned which is a cookie (not a 'regular' plist) and lives in the Cookie folder, and is totally unaffected by any Safari resets.

     

    So why can there not be TWO 'com.apple.iTunes.plist' files located in the same way as above? None that I and others here can think of. Unless my conspiracy theory is correct! This is what we need to ask Apple to do.

     

    I logged this issue with the ADC Bug Reporter website way back in December, and have updated the report three times since. The last contact included precise details of what causes the problem and a suggested solution.

     

    During March alone there have been updates to all three of the components that would have some influence upon the issue:

     

    Latest iTunes 10.6.1 (7)

     

    Latest Safari 5.1.5 (7534.55.3)

     

    Latest Mac OS X 10.7.3

     

    None of these have addressed our concern.

     

    I will update the ADC BugReport channel again within the next day or so, but in the meantime if everyone who is fed up with it should post details of the problem, the cause and solution here:

     

    http://www.apple.com/feedback/itunesapp.html

     

    http://www.apple.com/feedback/macosx.html

     

    http://www.apple.com/feedback/safari.html

     

    The more users who do this, the more chance that Apple will take note and produce an update. This is the ONLY way to make our voices heard.

     

    Simply growling on the forums website doesn't help (apart from the glorious relief of letting out a bit of pent-up bile and steam!) The forum website is user-to-user and Apple doesn't read it. Do not expect any responses from Apple here.

     

    So, get onto all three links and tell Apple (politely) what's going on and what they can do to fix it.

     

    (Hope I haven't been too patronsing and bossy!)

  • LosAngeles Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 11, 2012 8:59 AM (in response to Skiziks)

    I have this too at both home and office.  THAT makes me wonder if it isnt "account based".

    Ironically, when I joined this forum, it asked me for my name and password twice also, adding "for added security, please enter your name and password again".  There is no I.T advantage over this type poor planning and architecture.  There must be little thought of the irritation of the Apple Customers...

    I have actually chose not to GO INTO iTunes due to this double log in crap numerous times.  Times that I would have probably bought apps. 

    SOMEBODY needs to get off their dead a$$ at Apple and fix this. 

    I guess there is no motivation to do it quickly since they apparently don't see any value to reducing customer frustration and irritation.

    That's how Bill Gates got into trouble, ironically.

    If I did work like this, I would be fired.

  • LosAngeles Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 11, 2012 8:59 AM (in response to Livebox)

    .

  • LosAngeles Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 11, 2012 8:58 AM (in response to Skiziks)

    .

  • Livebox Level 1 Level 1 (20 points)
    Currently Being Moderated
    Apr 12, 2012 11:33 AM (in response to Skiziks)

    I have updated the ADC BugReport channel again:

     

     

    "Mac OS X 10.7.3 / Safari 5.1.5 (7534.55.3) / iTunes 10.6.1 (7)

     

    This issue persists.

     

    Users should be able to flush Safari without affecting iTunes.

     

    The iTunes apple.com cookie needs to be stored in a way that it is not affected by resetting Safari.

     

    My own first report to you was mid-December 2011. I have updated the Problem ID several times. Four months have passed and during this time Mac OS X, Safari and iTunes have all received updates.

     

    It would seem a very simple issue to resolve.

     

    The AppStore login cookie is stored outside of Cookies.binarycookies. The iTunes login cookie needs to be stored in the same way.

     

    The Apple Forum shows that quite a number of users (OS X and Windows) are irritated by having to repeatedly enter their iTunes passwords for no apparent reason.

     

    Please would you provide some feedback regarding this issue as soon as possible.

     

    Many Thanks."

     

     

    Again, everyone who is fed up with it should post details of:

     

    1) The problem: iTunes repeatedly asks for log in details when already logged in.

     

    2) The cause: resetting Safari deletes the 'apple.com' cookie for iTunes.

     

    3) The solution: store the 'apple.com' iTunes cookie OUTSIDE of Cookies.binarycookies.

     

     

    http://www.apple.com/feedback/itunesapp.html

     

    http://www.apple.com/feedback/macosx.html

     

    http://www.apple.com/feedback/safari.html

     

     

    Copy and paste to all three links and tell Apple (politely) what's going on and what they can do to fix it.

  • KellyAK Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 24, 2012 3:31 AM (in response to Skiziks)

    This is ridiculous that they haven't fixed this. Its beyond irritating.

    I used to buy music, Apple... i don't anymore... because your annoying pop up has angered me to the point of irrationality that i REFUSE to sign in. It's THAT annoying.

    I also do not get why i was asked THREE times to log in, in order to post on this thread.
    Hopeless. Utterly hopeless. This has been an issue since November and no-one is happy about it.

  • rooz234 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 24, 2012 1:24 PM (in response to KellyAK)

    same here Kelly.

    I avoid iTunes as much as I can now.

    my best suggestion is to get the iTunes cookie in order then stop using safari.

    there are enough decent alternatives out there.

    and other places to buy music online too. ;)

     

    seems the money in our pockets is the only voice apple will listen to.

  • ernst1000 Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 1, 2012 12:12 AM (in response to Livebox)

    Thanks, this tread helped me a lot and it seems to solve the problem immediately on both of my machines (MBP and iMac) - I also reported the bug to http://www.apple.com/feedback/itunesapp.html

    http://www.apple.com/feedback/macosx.html

    http://www.apple.com/feedback/safari.html


  • rfa5 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 1, 2012 2:59 PM (in response to ernst1000)

    Well today has the password irritation doing something new, at least for me here.  Right now for the last 10 minutes and continuing as I type, the iTunes icon is bouncing on the dock, then it goes away and restarts only to continue doing this over and over.  I did not start iTunes and I no longer use Safari. iTunes does not actually start and no crash report is generated.  Mmm, perhaps this is Apples way to fix the problem, let it do it's thing and not generate any crash reports to clog up the mailboxes over at Apple!  The quest for the fix from Apple continues!

  • JGcalifornia Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jun 7, 2012 9:51 AM (in response to Apple ][ Forever)

    This is the only solution that has worked for me.

  • powerbook1701 Level 3 Level 3 (545 points)
    Currently Being Moderated
    Jun 13, 2012 5:54 PM (in response to JGcalifornia)

    anyone have any luck with the new iTunes 10.7.3 in fixing this?

  • JGcalifornia Level 1 Level 1 (35 points)
    Currently Being Moderated
    Jun 14, 2012 7:45 AM (in response to powerbook1701)

    No.  But the only fix that worked for me was Apple Forevers post:

    Re: iTunes 10.5.1 password irritation

     

    The issue is that iTunes is storing a cookie in Safari's (or should I say, WebKit's) respository in

    ~/Library/Cookies, and balking when the cookie doesn't exist (such as when Safari is reset) or has the wrong value.

     

    It's easily, and completely reproducable by manipulating the Cookies.plist file.

     

    Log in to your iTunes account a few times, or make a few purchases, to reach some as yet undetermined threshhold (I'm too lazy to try), and the nagging dialog goes away.

     

    With such a state settled, quit iTunes, and temporarily move the Cookies.plist file to the desktop or another location.

     

    Launch iTunes, and get nagged.  Twice.

     

    Quit iTunes, then restore the temporarily displaced Cookies.plist file to its rightful home, overwriting the newly generated file.  (Note that that file only contains a single cookie for the apple.com domain.)

     

    Launch iTunes.  No nagging.  No problem.

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