draper3000

Q: Apple TV 2 has big problems homesharing - fixes?  firmware update needed!

After 5 days of having ATV2, (which is lovely when its working) I'm still having problems narrowed down to Homeshare access from ATV2 to my macbook running the latest itunes.

I've just moved house and got a new broadband router and provider the same day as the ATV2, so it has taken a while to make sure it was not the router (BT home Hub 2), the connection, or my macbook itself.

Macbook - (Running Snow Leopard) Internet working fine with router and broadband, (have removed all network settings, removed passwords in keychain and repaired permissions, restarted and re-entered network info - just incase).

Router - works fine all day, with macbook and dell laptop, Have tried restarting a lot just incase

Apple TV 2 - works fine with broadband and router, and I can browse the online selection of videos, youtube etc fine.

Homeshare - When I connect ATV2 using homeshare to my macbooks itunes account, it works for a maximum of 2 minutes then loses connection. And my macbook which still shows full wifi signal can no longer get the internet, and forgets the wifi password and says its wrong when I re-enter it. Only fix is to restart router and delete network settings on macbook and re-enter them.

So is this homeshare technology screwing up, Apple TV 2 screwing up, or my router jumping in after a couple of minutes and saying NO!.

Is anyone else experiencing exactly the same as me?

Its a shame that the only thing I've found left to try (after searching alot of forums) is when turning on 'Homeshare in Itunes' don't press the 'DONE' button. Will give that a try tonight.

MacBook 2008 model, Mac OS X (10.6.4), In the UK

Posted on Oct 14, 2010 5:18 AM

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Q: Apple TV 2 has big problems homesharing - fixes?  firmware update needed!

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  • by beegeeuk,

    beegeeuk beegeeuk Apr 9, 2012 3:34 AM in response to joeridepoeri
    Level 1 (0 points)
    Apr 9, 2012 3:34 AM in response to joeridepoeri

    Thanks to joeridepoeri i've managed to find a workaround until Apple/iTunes get their finger out and sort this problem! Unfortunately for some it only works if you have an iPad or iPhone!

     

    Transfer films, etc to the iPhone/iPad and play from there using the Apple TV option.

     

    It's the only way I've found to play films/TV progs without interruption!!!

     

    C'mon Apple!!!

  • by joeridepoeri,

    joeridepoeri joeridepoeri Apr 9, 2012 4:22 AM in response to beegeeuk
    Level 1 (0 points)
    Apr 9, 2012 4:22 AM in response to beegeeuk

    You don't even need to transfer them to the iPhone or iPad (though that also works but is allot more work).

     

    Just disable home sharing in iTunes and start playing the video there. Simply select the Apple tv from the control panel of your video and it should play without errors..

  • by GS455,

    GS455 GS455 Apr 9, 2012 5:12 AM in response to joeridepoeri
    Level 1 (0 points)
    Apr 9, 2012 5:12 AM in response to joeridepoeri

    I found both work arounds yesterday - I used the remote app on my iPhone 4 to send it from the iTunes library to the ATV2 and going to iTunes on the media server (running Windows 7 home premium) and sending it tot he ATV2 as well.  I had issues with home share connectivity prior to the latest ATV2 update but after the update it now drops home share in the middle of a TV show or movie.  I am hard wired gigabit network between the Windows 7 media server and the ATV2.

  • by Lord Sumptuous,

    Lord Sumptuous Lord Sumptuous Apr 9, 2012 5:37 AM in response to GS455
    Level 1 (0 points)
    Apr 9, 2012 5:37 AM in response to GS455

    Homesharing to ATV3 is now working for me.

     

    My ATV3 was connected via an ethernet cable to router. My MacbookPro with my iTunes library was connected via WiFi to the router. With this configuration homesharing dropped out every 5 to 10 minutes.

     

    Now I have connected my MacbookPro to the router with an ethernet cable...and...it all works just fine. It has been OK for 24 hours so far with no loss of connectivity for audio or video.

     

    This workaround may not work for everybody, but it might save you pulling your hair out until a fix arrives.

     

    Cheers, Jim

  • by GS455,

    GS455 GS455 Apr 9, 2012 9:56 AM in response to Lord Sumptuous
    Level 1 (0 points)
    Apr 9, 2012 9:56 AM in response to Lord Sumptuous

    I think I have narrowed to issue down to iTunes since I just tried to connect my Apple TV 1 (software 3.0.2) and it sees the library, but then drops it.  This one is wireless connection.  I can go to the media server and send a program to the ATV1, but you can't go the other way where you get the file off the server from the ATV1.  Interesting thing I can connect to libraries on Apple computers (my son's Mac Book Pro) and the connection seems stablebut I did not check it for an extended period of time.

  • by Jeff Heusser,

    Jeff Heusser Jeff Heusser Apr 9, 2012 10:20 AM in response to draper3000
    Level 1 (5 points)
    Apr 9, 2012 10:20 AM in response to draper3000

    Spent some time with support on phone this weekend and of course they said they had never heard of this problem.  Suggested a few things to try (reboot airport, make sure firewall is off or check settings, had me toggle energy saving settings from where they were (never) to something else and then back.  

     

    Beyond that they suggested a new iTunes database ro trying a new user (neither will happen as the hassle is greater than the problem).

     

    They have escalted and my case is still open so we'll see....

  • by Floyd O\'Neil,

    Floyd O\'Neil Floyd O\'Neil Apr 9, 2012 11:06 AM in response to Jeff Heusser
    Level 1 (5 points)
    Apr 9, 2012 11:06 AM in response to Jeff Heusser

    jeff, don't know if you have been reading my posts.  I don't know what level of tech support you reached, but trust me Apple is aware of the problem. I have spoke with top level, Network/WiFi Support, App Support and ATV support. All have pointed to iTunes 10.6.1.  I even spoke yesterday with a iCloud top level support fellow named Mel on a different issue and he assured me that Apple would be well aware of this problem.

     

     

    IT IS NOT

    The ATV's (any model) both my ATV2 and ATV 1080 drop the Home Sharing

    Airport

    Routers

    IP Settings

    Renewal Settings

    Not the OS

     

     

    Home Sharing is a function of iTunes and this is where the issue lies.

     

    At this point I am not wasting any more of my time.  Apple has always been a good company, I have been a loyal Apple Guy since my first Apple II and first 128K Mac.  I know it is frustrating and the Apple world of today is just so big it takes longer to get to these issues.  My hope is that they will learn something from this and take more time to do their R&D before they release these updates that don't work or break what was not broken! 

    The best we can do right now is call your AppleCare support if you have it and voice your dissatisfaction with a streomng message "APPLE FIX THIS NOW" 

    Floyd

  • by Jeff Heusser,

    Jeff Heusser Jeff Heusser Apr 9, 2012 12:32 PM in response to Floyd O\'Neil
    Level 1 (5 points)
    Apr 9, 2012 12:32 PM in response to Floyd O\'Neil

    Thanks very much.  I think he said tier two was where my case was heading.  I will keep after them.

     

    Long time user here as well.  I find it depressing when things like reinstall the OS or start a new user are suggested in an initial phone conversation - too many users would follow that advice unaware of the pain that will cause and amount of wasted time.

     

    Jeff

  • by Charmiepoo,

    Charmiepoo Charmiepoo Apr 9, 2012 1:23 PM in response to Floyd O\'Neil
    Level 1 (5 points)
    Apr 9, 2012 1:23 PM in response to Floyd O\'Neil

    Floyd.....i guess you didn't read my prior posts in which I point out that I have NOT updated my iTunes. I am still using iTunes 10.5.3. It wasn't until after I updated the Apple TV software that the Homesharing issue ( among others) started for me.  So obviously iTunes 10.6.1 is not the real issue here.....albeit it has issues of its own, which is why I'm not using it.

  • by jips123,

    jips123 jips123 Apr 9, 2012 2:04 PM in response to Charmiepoo
    Level 1 (0 points)
    Apr 9, 2012 2:04 PM in response to Charmiepoo

    Maybe the problem is the way itunes deals with the software on appletv, because home share seems to work on my ipad, while it drops out on appletv.

  • by Floyd O\'Neil,

    Floyd O\'Neil Floyd O\'Neil Apr 10, 2012 7:54 AM in response to Charmiepoo
    Level 1 (5 points)
    Apr 10, 2012 7:54 AM in response to Charmiepoo

    Actually I did see your post. My problem started right after I updated to 10.6.1 and I had not updated my ATV Firmware. In fact that was one of the things my first call to  Tech Support asked me to do, Update my Firmware on ATV and I must admit that made matters worse. But Homesharing dropping started way before I updated my Firmware. 

     

    Here is more, my daughter is running iTunes 10.5.3 and HAS updated her ATV Firmware to the latest version and her Homesharing works fine.   So where does this leave us? 

  • by jips123,

    jips123 jips123 Apr 10, 2012 11:07 AM in response to Floyd O\'Neil
    Level 1 (0 points)
    Apr 10, 2012 11:07 AM in response to Floyd O\'Neil

    I don't know, that's up to Apple. However i will try to downgrade iTunes.

  • by jana7104,

    jana7104 jana7104 Apr 12, 2012 1:36 PM in response to jips123
    Level 1 (0 points)
    Apr 12, 2012 1:36 PM in response to jips123

    I turned off IPV6 and mine is now working

  • by emielstroeve,

    emielstroeve emielstroeve Apr 13, 2012 6:29 AM in response to jana7104
    Level 1 (0 points)
    Apr 13, 2012 6:29 AM in response to jana7104

    were did you switch off ipv6? router, atv imac/itunes?? or all of the above?

     

    cheers

    emiel

  • by joeridepoeri,

    joeridepoeri joeridepoeri Apr 13, 2012 6:43 AM in response to emielstroeve
    Level 1 (0 points)
    Apr 13, 2012 6:43 AM in response to emielstroeve

    Terminal commands on Mac:

     

    networksetup -setv6off Ethernet

     

    And/or

     

    networksetup -setv6off Wi-Fi

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