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Poor wifi reception on new iPad

406986 Views 1,476 Replies Latest reply: Jan 12, 2014 1:59 PM by CEB20816 RSS
  • Joe TO Calculating status...
    Currently Being Moderated
    Apr 12, 2012 11:41 AM (in response to Davo_white)

    Yeah, I just phoned customer care. This is my second iPad with the same problem. The customer rep said this sounds like a settings problem. Yeah, right. I am 13 feet away from my router and my other devices don't have a problem. I also mentioned that my iPad can only pick up 4 wifi signals while my android and apple tv pick up 8 to 10. Response: there are no known wifi issues with the iPad.

     

    I'll be getting a refund.

     

    Apple just brand itself better than anybody else, that's all.

     

    <Edited by Host>

  • Mike95 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Apr 12, 2012 11:45 AM (in response to sic77)

    sic77 wrote:

     

    I've been following this post for some time now. When people refer to frequently dropping connection is this happening with a strong WiFi signal? In my experience my ipad shows a strong signal everywhere in my house but would occasionally lose Internet connection even when it shows full bars. This normally happens when I'm streaming movies and is very intermittent.

     

    So far I've put this down to router issues and I've recently upgraded to an Airport extreme to see if it makes any difference. I'll post my findings if anyone is interested. Anyone else experiencing similar issues?

     

     

    I remedied that problem on both of my iPad3's (mine as well as my wife's).  It was frustratingly disconnecting coming out of sleep or out of the blue, etc.  I blogged it a week or so ago here:

     

    http://michael.olivero.com/post/2012/04/05/iPad3-WiFi-connection-issues-resolved .aspx

     

    Note:  this does not address the drop in signal issue

  • duderRama Level 1 Level 1 (15 points)
    Currently Being Moderated
    Apr 12, 2012 11:53 AM (in response to pogle1)

    pogle1 wrote:

     

    also states educate the customer about normal attenuation, and recommend that they hold the device in a manner that does not affect the signal."

     

    LOL, "You're holding it wrong"

  • sic77 Calculating status...
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    Apr 12, 2012 12:00 PM (in response to Mike95)

    Thanks for the linkie to your blog. I did previously visit your blog and followed the instructions of manually entering the connection details. Unfortunately this did not resolve the issue. In fact this was one of the last things I tried before biting the bullet and upgrading my router.

     

    But once again thanks and I'm sure other users will benefit from the information in your blog.

  • Mike95 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Apr 12, 2012 12:05 PM (in response to sic77)

    sic77 wrote:

     

    Thanks for the linkie to your blog. I did previously visit your blog and followed the instructions of manually entering the connection details. Unfortunately this did not resolve the issue. In fact this was one of the last things I tried before biting the bullet and upgrading my router.

     

    But once again thanks and I'm sure other users will benefit from the information in your blog.

     

    Out of curiosity, where you able to establish the connection wehre it showed the "forget this network" button?  This the anomaly I discovered and if I recall correctly I had to play with it a few times until I saw the button appear for it to become stable.  I concluded it was simply not remembering the connection (can't forget something you don't remember in the first place).

  • Joe TO Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 12, 2012 12:17 PM (in response to sic77)

    My issue, and I think for most others, is that the device does not have a strong signal. My iPad will occasionally drop a signal, but the main issue is that the signal strength drops to one bar which can greatly affect Internet speed. In my case, the dropped connection only occurs when the signal is at one bar.

     

    The ipad device is only 13 feet away from the router, my other devices connected to that router, consistently show a strong or excellent strength, and do not have any issues. More disturbingly, the ipad can only pick half of the wifi signals that my apple tv or android phone can. The last point would lead you to conclude that the problem is with the iPad.

     

    This is my second new iPad. My first exhibited the exact same problem.

  • sic77 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 12, 2012 12:41 PM (in response to Mike95)

    I don't recall ever having the problem of the "forget this network" button not appearing. In fact I'm sure at one point when I got disconnected I immediately went to the settings and clicked on this button->selected the network->re-entered password and got connected again. However intermittent connections still ocurred. Turning the WiFi off/on and to a lesser extent renewing the lease also got me connected again but only for a period of time (sometimes minutes, sometimes a couple of days) before being disconnected.

     

    Interestingly whenever I did got disconnected the IP address of the ipad something along the lines of 169.xxx.xxx.xxx.xxx. This suggests to me that either my router has problems issuing a valid IP address or the ipad has a weak wifi signal. Unless my ipad is inaccurately reporting the WiFi strength I don't think it is the latter.

  • Joe TO Level 1 Level 1 (0 points)
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    Apr 12, 2012 12:47 PM (in response to pogle1)

    Lol, maybe the person who wrote the response came from the engineer. Patients indeed!

     

    Yes, the problem is the way we are holding the iPad. Ummm.... Is this not a hand held device? There are not many ways you can hold this thing.

     

    The solution is to hold the device with your fingers at the ends of the device. Your fingers, or any part of your hand, should not hold the back of the device as this will disrupt the wifi signal. And to ensure a consistent, strong connection, hold the device directly over your router.

  • duderRama Level 1 Level 1 (15 points)
    Currently Being Moderated
    Apr 12, 2012 2:06 PM (in response to Joe TO)

    Complaintee -

     

    "First iPad, dust under the screen, returned it..."

     

    "Second iPad, dead pixels, returned it..."

     

    "3rd iPad light bleeding badly, returned it..."

     

    "4th iPad, weak wifi returned it..."

     

    "5th iPad, dead pixels..."

     

    ---

     

    "I can't use Adobe Flash..."

     

    "I can't use an sdcard..."

     

    "I can't download photos from the web..."

     

    "I can't connect my mouse...."

     

    etc etc etc

     

     

    ME -

     

    "So why do you keep putting up with these defective products, paying such a high price, and still not getting the functionality you desire?"

     

    Complaintee -

     

    "Because the iPad is the best..."

     

     

    ME -

     

    /facepalm

  • Shayne.Troxler Calculating status...
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    Apr 12, 2012 2:50 PM (in response to stlsteve)

    I'm in Australia and have the same problem with wifi strength as everyone else. So it does not seem to be regional. Has anyone returned the new iPad a received one that worked better? Would it be just as well to keep our crappy wifi receiving iPads until people start getting replacements that are working better, assuming that happens in the warranty period. While hoping it is a software fix and after a software upgrade it starts working like our iPad 1 and 2 did.

     

    -s

     

    New iPad 64 4G (although it never will be more than 3G where I live.)

  • Jermil05 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 12, 2012 4:14 PM (in response to duderRama)

    Sounds like you are begining to understand Apple.

    I think you what you need is just one more ipad.

    Enjoy!

  • lamarchemj Calculating status...
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    Apr 12, 2012 6:21 PM (in response to duderRama)

         The fact that Apple is now saying their design defect is a function of people improperly holding  the device is outright negligent and leads me to believe the Wi-Fi issues people have been having are more than just software . 

     

         Games like Modern combat 3 utilize a virtual on-screen joystick.  The only way to effectively use it is to hold the device with much more than just your finger tips.  Reception improves (though not as great as it sound be) while holding with the headphone jack to the left in landscape mode but then the device is hard to hold given how the connector protrudes from the case.  This sure looks like poor engineering and a design defect to me….

     

         There are a number of technical let downs with this device beyond just Wi-fi (the inability to install Flash, 4:3 format for streaming video makes HD videos look crappy on what should be a great screen , and lack of industry standard ports which are available on most other tablets).  However, we thought its strengths outweighed this negatives until Apple showed its true greedy self through poor customer service.  The fact it has failed to publically acknowledge the problems and show the customers it’s working towards a resolution is unacceptable and deceitful.  I have avoided Apple in the past and I sure wish I never decided to give Apple a chance this time around.

     

         This device is going back for sure; Hopefully Asus releases a good product with the Transformer Infinity soon.  Friends, family, and clients trust my technical expertise and I’m sure they will also avoid Apple like the plague! 

  • Mike95 Level 1 Level 1 (40 points)
    Currently Being Moderated
    Apr 13, 2012 12:18 AM (in response to lamarchemj)

    I've posted a video on the solution for the constant disconnects.  I basically walk through all the steps showing how I can easily reproduce the disconnect by simply turnning off the wifi and turning it back on (it doesn't automatically reconnect and requires me to re-enter the password if I try to connect).  I then remedy this by configuring the connection manually and demonstrate how it automatically reconnects there after.

     

    I can reproduct this over and over again.  With the manual connection I'm never disconnected in a way where I need to enter the password again while the automatic configuration can repeatedly require me to enter the password from time to time.

     

    Again, this is not the signal strength issue, this is just for the people complaining about the repeated disconnects and need to reenter password situation.

     

    http://michael.olivero.com/post/2012/04/05/iPad3-WiFi-connection-issues-resolved .aspx

     

     

    For signal strength issues:

    - I have signal strenth diagnosis in my router which shows and refreshes every 5 seconds independently showing the signal and bandwidth for each connected device (no need to do speed tests; speed tests go out to the internet and may vary on their own).  I will do a video monitoring the signal strength of two iPad3s, iPod touch, & iPhone4 while I walk away from my house.  All devices will be on a platter while I record the signal and bandwidth.  Here is a screenshot of the monitoring software as it is now so you know what to expect in the video.   The values update in real time every 5 seconds.

     

    Screen Shot 2012-04-13 at 3.12.26 AM.png

     

    I plan to video tape it while I do the walk.  I will identify each device first by Mac address so we can tell which is which.

     

    I did see possible indications of minor wifi degredation if "Ask to Join Networks" is on but I haven't been able to confirm if this is normal accross all devices or if it's related to iPad3 only.  It's very minor though (signal strength from 100 to 87 or so -- NOTE: 87 is still 3 full bars full bandwidth rate of 65.

  • pp7822 Calculating status...
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    Apr 13, 2012 12:59 AM (in response to stlsteve)

    After days if putting up with this issue and two replacements and no improvement, I've got a refund. Apple staff still refused to accept there was a larger problem though. Unbelievable.

  • davidjmoore Calculating status...
    Currently Being Moderated
    Apr 13, 2012 1:54 AM (in response to stlsteve)

    My iPad has poor signal strength, not sure how to tell when and where it was built - how do you do that then?  Regardless, I will be taking mine back before the 14 days are up, simply on the basis that my iPad 2 had better signal.  I doubt I'll get a replacement, I'll wait for this to sort itself out.  Good plan?

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