1 2 Previous Next 19 Replies Latest reply: Apr 16, 2013 10:17 AM by Pascal Beausoleil
pedometer workouts not synced Level 1 Level 1 (0 points)
pedometer workouts not synced to nike+ website, they appear in the itunes but i can't upload them to the site.

macbook, Mac OS X (10.5.8)
  • 1. Re: pedometer workouts not synced to nike+ website
    breezy2u2008 Level 1 Level 1 (0 points)
    I'm having the same problem. It was working fine until about two weeks ago. Now I have about 9 workouts and it won't send the info to nike. If you find out the problem, please let me know.
  • 2. Re: pedometer workouts not synced to nike+ website
    PGFracing Level 1 Level 1 (0 points)

    Won't upload also. I get a server error. Did you ever find a resolution to this? I thought maybe Nike stopped doing the Nike Plus Active site, however it appears to still be funcitoning.

  • 3. Re: pedometer workouts not synced to nike+ website
    threedeez Level 1 Level 1 (0 points)

    Yep, I too have been experiencing this problem for about two weeks.  I can still log in to my Nike + account through the website, but my workouts aren't transferring to their server.  My iTunes says that I have pending workouts to upload, and when I do connect my iPod to my computer, it gives me a server error when iTunes attempts to connect.  This is such a let down!  I was half way through Japan! 

  • 4. Re: pedometer workouts not synced to nike+ website
    pixelkiller Level 1 Level 1 (10 points)

    I have the same problem, it was working up to May 16, now I'm getting  the server error when I attempt to sync. How do we ask for this to be fixed?

  • 5. Re: pedometer workouts not synced to nike+ website
    threestrong Level 1 Level 1 (0 points)

    I am also having the same issue.  Error message says: iTunes could not connect to Nike+.  An uknown error occurred (504).  Make sure your network connection is active and try again.  I use iPod Nano (3rd gen-I think) and started having trouble as of yesterday. Prior to that my last sync was about a week ago.  I am using Mac 10.6.7 and iTunes 10.2.2. I am connected using WiFi. I have restarted, tried multiples times to sync; Cleared cache, pulled iTunes plist; confirmed cookies were accepted from Nike+ site and still same issues occur.  Very frustrating as I am part of a run challenge on a team and need my miles to count for my group!!  I found this article on http://support.apple.com/kb/HT1632  from Apple support page with some suggested troubleshooting.  I have tried everything short of restore of my iPod-don't want to go there yet.  I also checked Nike forum and have seen a other users with same problems.  I hope its a Nike+ site issue and they are working to resolve.  I have seen one discussion where someone called Nike and spent a lengthy time on the phone with them and was given some steps to "manually" upload workouts, not sure how that works and don't want to spend a long time working on getting this resolved.  Any other suggestions out there????

  • 6. Re: pedometer workouts not synced to nike+ website
    pixelkiller Level 1 Level 1 (10 points)

    Ok guys, I got onto the Nike+ forum and found that there are many more people having this problem. One person had got onto Nike support and it looks like there is a problem with their server, which they hope to have fixed soon. Let's hope they do!

  • 7. Re: pedometer workouts not synced to nike+ website
    boobooboobooboo Level 3 Level 3 (870 points)

    I just spoke with Nike+ support today and they said that they are working on a fix for not being able to sync my Nike+ data.  They suggested to try using another web browser until they can get this issue resolved with their servers.

  • 8. Re: pedometer workouts not synced to nike+ website
    iPod Whisperer Level 3 Level 3 (775 points)

    Not sure if this is the exact issue relating to this post, but my wife reports that this seems to be working for her now. Looks like there was an update to Safari that got it working correctly. Is anyone else also seeing this?

     

    i

  • 9. Re: pedometer workouts not synced to nike+ website
    l2j1983 Level 1 Level 1 (0 points)

    Ok I figured it out.

     

    Connect your iPod if iTunes opens up automatically then close it or this wont work.
    ITUNES MUST NOT BE RUNNING WHEN DOING THE NEXT STEPS
    Now navigate your iPod device in my computer or computer or whatever it is called on your system.. go to the "iPod Control" folder  (this is a hidden folder so you will need show hidden folders enabled)  then go to "Device->Trainer->Workouts->Empeds"  in here there should be a folder with a bunch of letters and numbers, go into that one, next go to synched, select all the files in there (they are all .xml files) and press ctrl+X  or right click and cut.
    Now go back one folder from "synched" and go into "latest"    press ctrl+V or right click and paste.

     

    Important step.. log out of nikeplus.com and close your web browsers, all of them.

     

    Now disconnect and reconnect your iPod, if iTunes is set to automatically start when you connect your iPod you will now get the "your data has been synced with nikeplus.com, would you like to visit the website?"   and when you log in, your data is all there   (if its not there log out of nikeplus and back in again, sometimes cookies and cache can get in the way)

     

    Took me a day to figure this out after it started happening to me, myself being a software engineer I knew there had to be a fix and couldnt find it in any of the forums, So I tinkered around until I fixed it myself, happy to share this with you all.

     

    Happy running

  • 10. Re: pedometer workouts not synced to nike+ website
    CoolSLO Level 1 Level 1 (0 points)

    If you have used your iPod nano with the Nike+iPod Sport Kit (sensor & receiver) AND used without it, two sensors data sets will appear in iTunes. By default it's sensor 1, sensor 2.

     

    In my case I used the Nike+iPod Sport Kit before I learned that you don't need it for the iPod nano 6th generation. Once I use my iPod nano without Nike+ my, workout did not sync.

     

    I solved the problem by logging into the Nike+ web site through iTunes under sensor 2 (sensor 1 for me was with Nike+ sensor & receiver).

  • 11. Re: pedometer workouts not synced to nike+ website
    Norieaga2412 Level 1 Level 1 (0 points)

    I have just had the same problem the runs appear in my iTunes or my nanos history but the won't appear in my Nike plus account  nor can i upload them I have just took my old iPod back because it broke after three months it was a christmas present and this is the first time I have tried to upload any runs with my new iPod with no such sucsess can anyone help as I never had any problems before and apple or Nike seem to be unreachable for this matter

  • 12. Re: pedometer workouts not synced to nike+ website
    PedroPK Level 1 Level 1 (0 points)

    People, a found something interesting.

     

    I'm also was trying so upload my Basic workout data to NikePlus.com, without success.

     

    But yesterday I tryed something different, and it worked!

    Instead of use Basic workout, I used Distance workout, and for my surprize, its data were uploaded!

     

    Try this yourself guys, and post the result.

  • 13. Re: pedometer workouts not synced to nike+ website
    Geraldg50 Level 1 Level 1 (0 points)

    Same issue her. I've only tracked walks on the nano and no runs. I just tried a quick test (added a run to the nano) and ONLY the Run will sync. Prior to the new nike+ site update a couple months ago, all walks were updated. Looks like a problem with the Nike+ site!

  • 14. Re: pedometer workouts not synced to nike+ website
    PedroPK Level 1 Level 1 (0 points)

    I bring some bad news.

     

    I did a very small run just to test if its data would be uploaded.

    When I plugged it in iTunes to sync what happened?

     

    Yes, the message about connection did not appeared again.

     

    But, my run data were not uploaded too.

    So, I will do some more tests, but for now, it's not fixed yet.

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