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Poor wifi reception on new iPad

407672 Views 1,476 Replies Latest reply: Jan 12, 2014 1:59 PM by CEB20816 RSS
  • meetoobaa Calculating status...
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    Apr 13, 2012 2:17 AM (in response to Mike95)

    Mike95 or anyone with disconnection problems.

     

    Did you try to do a full reset of the operating system through itunes?

  • It_caveman Level 1 Level 1 (0 points)
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    Apr 13, 2012 4:02 AM (in response to meetoobaa)

    Yes, 4 new units, nothing fixed it, took them all back, got a refund, ths was about 4 weeks ago, may try anther shoot at a good one this weekend. Two friends got good one on the first go. Another set hers back as well aft two tries. Please read previous posts for all the testing details, etc.

  • PhilMan99 Calculating status...
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    Apr 13, 2012 5:13 AM (in response to Mike95)

    Mike95 - Great video!

     

    When I originally setup my WiFi, I selected "Other..." (manual setup) since I don't broadcast my SSID.  My WiFi has been "flawless", except for the "Death Grip", since day 1...

  • meetoobaa Level 1 Level 1 (0 points)
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    Apr 13, 2012 5:33 AM (in response to It_caveman)

    I did read previous posts (most). Only found ppl saying they did the forgetting network and tried different settings.

     

    Anyhow I have been returning a few iPad 3 myself but have now come to the conclusion that they all have "death grip". So im keeping my 4:th one.

     

    Now I just have to hold it the right way and fix the lost package problem I have with my router.

  • Mike95 Level 1 Level 1 (40 points)
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    Apr 13, 2012 6:59 AM (in response to meetoobaa)

    meetoobaa wrote:

     

    Mike95 or anyone with disconnection problems.

     

    Did you try to do a full reset of the operating system through itunes?

     

    No, I did not have to do that.  Only what I did in the video as more than sufficient to resolve the connect and reconnect for me.  The signal degredation however is still present; without the manual configuration if the signal degredation causes it to drop, it will not autoreconnect -- exacerbating the experience.

     

    I was provided various iPads at the office and each one I was able to reproduce the signal degredation.  An engineer at the office concluded the symtoms indicate a possible underpowered wifi because it was difficult to reproduce the signal degredation when close to the wifi yet easily slightly away where others would normally degrade however I'm not willing to point to this yet.

     

    Without the disconnect / reconnect fix I mention in the video, yes the issue feels very random and difficult to daignose.  Once with the disconnect/reconnect issue under control the iPads become very predictable reproducible (all of them from what we tested at the office -- iPad 32 Verizon, iPad16 Verizon, iPad 32 AT&T) and a few others I didn't check the model type.

  • VAbarb Calculating status...
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    Apr 13, 2012 7:28 AM (in response to stlsteve)

    Replacement ipad (32G wifi only)  is having the same problems.... does not find hotspot.

    Same as my other posts........

     

    What it does do when failing to find mobile hotspot:

    Finds other wireless broadcast networks (but they are secure and I need to use mobile hotspot when traveling)

     

    What I have tried:

    turned on/off ipad wifi

    Reset network settings on ipad

    Made mobile hotspot open (to remove security as an issue)

    Made sure SSID is broadcasting from mobile hotspot

    Changed channels

    manually try to join using 'other network'... does not find network to join

    moved the phone around to different sides of the ipad (this is not a distance issue)

    removed ipad cover and was not holding ipad (to remove death grip possibility)

    Checked to see if other devices can see and connect to mobile hotspot when ipad does not see it (they do and can )

     

    Called support and they want me to reload OS when I get home and if it still fails they will put in a replacement order.  Nothing new from last time......... I really like the ipad.. and am tired of adding my few apps (kindle, news papers, magazines)..over and over....

     

    I think I will wait it out.. because:

      Does not seem like HW problem

      It's really a pain to keep calling support and going in to store to swap

      It does work for some wireless connections

      I have hope that a SW fix will be coming

     

      If it's a HW problem... I think I would be able to get a replacement.. or does the clock tick down to 30 days.. should I swap out and purchase apple care on third one to get protection?  Anyone have any thoughts on this?

     

    Thx....

    .

  • PhilMan99 Level 1 Level 1 (0 points)
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    Apr 13, 2012 7:42 AM (in response to stlsteve)

    If it does turn-out to be a power issue, hopefully Apple will place a "boost switch" in settings so that those of us not having problems won't have to lose battery-time (unless we're "in the field", and need the extra "boost switch" which we can turn-on manually).

     

    With all the talk about the high-res screen and bigger battery, a power issue seems plausible.

  • Mike95 Level 1 Level 1 (40 points)
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    Apr 13, 2012 8:04 AM (in response to PhilMan99)

    PhilMan99 wrote:

     

    If it does turn-out to be a power issue, hopefully Apple will place a "boost switch" in settings so that those of us not having problems won't have to lose battery-time (unless we're "in the field", and need the extra "boost switch" which we can turn-on manually).

     

    With all the talk about the high-res screen and bigger battery, a power issue seems plausible.

     

    Another theory just discussed at the office is signal degredation while the phone is automatically connected rather than manual.  The theory basically is -- while the phone is connected automatically it doesn't really think it's connected (e.g. because of the "forget this network" button not appearing.  As a consequence the WiFi is constantly looking for and evaluating other hotspots continuously as if it were not connected.  This as a consequence may interfere with the initial connection which already was shown to be faulty if not done manually.

     

    We'll see if we can confirm this based on signal strength & bandwidth tools on our router this evening.  If so, then this may explain the few people with manual connections are not only resolving their disconnect / reconnect but also improving their signal strength.  For completeness, I will continue to include the link and video in my posts for those who are new and haven't read or followed through with it.

     

    If you have disconnect/reconnect issues follow these instructions.  Watch video for demo of issue as well as resolution.

    http://michael.olivero.com/post/2012/04/05/iPad3-WiFi-connection-issues-resolved .aspx

  • lamarchemj Calculating status...
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    Apr 13, 2012 10:43 AM (in response to Mike95)

    Please retain subject of this forum as “Poor wifi reception on new iPad”.  Note that it is not “Wi-fi connection issues”.  Your post does not address the “Death Grip”, range, or bandwidth issues which fall under the category of reception.

     

    http://michael.olivero.com/post/2012/04/05/iPad3-WiFi-connection-issues-resolved .aspx only addresses the following symptoms which have not been the main theme of this particular forum:

    -You connect fine and surf fine. Put the iPad to sleep or come back to it later after sleeping automatically and your wifi is not connected.

    -When tapping the previously connected wifi to reconnect you are usually asked to enter the password again.

    -When you connect the first time, it says failed to connect but re-tap the join button it connects.

    -If you turn off wifi and then turn it back on  it doesn't reconnect.

    -Once connected to the wifi, if you click on the right arrow to go to the details you will NOT see the "forget this wifi" button even though you are connected.

  • Philly_Phan Level 6 Level 6 (11,010 points)
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    Apr 13, 2012 10:47 AM (in response to stlsteve)

    A thousand posts and three thousand explanations for what's happening!

  • Mike95 Level 1 Level 1 (40 points)
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    Apr 13, 2012 10:58 AM (in response to lamarchemj)

    lamarchemj wrote:

     

    Please retain subject of this forum as “Poor wifi reception on new iPad”.  Note that it is not “Wi-fi connection issues”.  Your post does not address the “Death Grip”, range, or bandwidth issues which fall under the category of reception.

    Certainly,

     

    Both were discussed and reported within the thread and thats the only reason why it was reposted -- to help.  I try to keep my posts informative and helpful, rather than jarring and spamfully negative.   In either case, prelimary results here at the office does indeed show signal degredation while the iPad is in the automatic connection mode as illustrated.  We are now on the assumption the wifi signal is degrated becuase it believes it is not connected and consequently is in search mode - despite actually being connected -- just wrongly as the video shows. 

     

    This may be slightly exacerbated when the "Ask to Join Networks" is on as some peple have reported improvements by switching it off as noted on the blog.  I've personally had it off all the time.  When I return home, I am going to put all my ios devices on a platter, identify them by mac address and monitor the signal strength of each device as I walk at various distances away from the router.  I will do this with both "the automatic faulty connection" as well as the seeminly "good manual connection" to compare differences.

     

    I''ll be borrowing a router form the office which has this diagnositc feature built-in.  Good luck and will be reporting back shortly.  I would greatly appreciate support if people are interested in this as it is rather effortful to do it rather than be bashed as I'm simply trying to do some basic scientific testing and reporting as factually as possible my results.

     

    Thanks again and good luck.

  • It_caveman Level 1 Level 1 (0 points)
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    Apr 13, 2012 11:08 AM (in response to Mike95)

    Keep posting the test results. It is very informative. Thanks.

  • lamarchemj Level 1 Level 1 (0 points)
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    Apr 13, 2012 11:20 AM (in response to Mike95)

    Look forward to the test results.  We are on our third IPAD (which still suffers from death grip & sporadic bandwidth).  We only use the manual settings for the sake a secuity and continue to have the problems on both wireless n and g.

  • Mike95 Level 1 Level 1 (40 points)
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    Apr 13, 2012 11:23 AM (in response to It_caveman)

    It_caveman wrote:

     

    Keep posting the test results. It is very informative. Thanks.

     

    Thanks.  Nice to see some support. 

     

    The degredation still occurs while holding here, however it appears it's less when manually connected vs. automatically connected -- but this is by visual reference to the wifi-icon rather than monioring actualy signal strength etc. -- This will be confirmed later today with actual signal strength numbers.  If confirmed, then the wifi may have two simultaneous problems -- one being the obvious wrongly configured connection when automatic vs. manual and the searching for wifi exacerbating it and secondary, perhaps the under-powered thoery or some other anomaly.

     

    The router I'll be using should allow me to perform these tests with dedicated -n connection, dedicated -g connection etc. so I'll try that too.  With the under-powered theory, the degredation should exist equally with the -g being slightly better due to the lower frequency band having longer reach -- however if there some differences, then maybe we can isolate it further.  I'll be doing this approximately 9pm EST.

  • Moneypitt Calculating status...
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    Apr 13, 2012 8:23 PM (in response to Mike95)

    Thank you for doing this, as a potential ipad 3 buyer I appreciate it.

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