1 3 4 5 6 7 Previous Next 145 Replies Latest reply: Feb 16, 2014 4:13 PM by theGuruWithin Go to original post Branched to a new discussion.
  • 60. Re: itunes stopped saving my rss podcast ID/password
    Slikkster Level 1 Level 1 (0 points)

    Not to denigrate your comments, razzzz, as I'm sure many here appreciate them -- but this isn't a *fix*.  It's a workaround.  Semantics?  Maybe for some.

     

    But this doesn't pass the "mom and pop" test --- very casual users who aren't nearly computer literate enough to know about installing an older version and then "restoring a library".  As someone who works for a premium podcast vendor, if I were to suggest this to our customers, I would be the person who then "owned" the problem if things didn't go right for the *fix*.  I don't have the time nor inclination to be someone's personal PC support person for a problem not of our making. 

     

    Apple prides itself on being the company offering hardware and software for the masses, making the experience an easy one and enjoyable one.  This *fix* has none of those attributes.  They still need to actually repair the problem.

     

    As has been demonstrated by earlier posts, they are aware of it.  Now, it's foot-dragging on their part.  They obviously don't think it merits a "hotfix" solution before a more full-featured version update is released.  And that's the problem. 

     

    So again, I'm glad PC literate people here have a workaround that can help them.  But for the rest, we wait. 

  • 61. Re: itunes stopped saving my rss podcast ID/password
    LensmanL2 Level 1 Level 1 (5 points)

    I too have been having problems with ITUNES since the 10.6.0.40 update.  Despite keeping current, each successive release since then has been unable to keep credentials.

     

    Based upon my testing the problem is specific to Windows and does not occur with the Mac OS.  I am bless to own both a iMac and a WIndows box.  Only the windows box exhibits this problem.  While I too am looking for a cure, I have not found one.

     

    My method of working around the problem is as follows: 

    1. Turn off auto-download of all podcasts
    2. right click on a podcast and select update.  This allows you to know which podcast is being updated.
    3. enter the credentials, click the "remember me" box, pray, then click the ok button.
    4. So far my prayers have not been answered however I am blessed with the podcasts I subscribe to.

     

    I have contacted Premiere Radio and while they have responded the response has been somewhat clueless to date.  I subscribte to multiplie "podcasts" (actually RSS feeds)  from them and all fail for the same reason.

     

    What I find curious about the problem is that the credential prompts within ITUNES have changed.  Previously the name of the podcast was displayed when I was asked for credentials.  When I was being prompted for Rush LImbaugh it would say something which Identified it (I forget the specifics).  When I was being prompted for another talk shows credentials a different prompt was displayed.  That allowed me to know which I was entering.  In the current method of display I have no indication of which podcast is asking me for what credentials.  All my podcasts download from the same root URL  (rss.premiereradio.net).

     

    I suspect one or more of the following is happening:

     

    • Itunes is confused which credential to ask for. 
    • A windows update changed security rules and disallows credentials to be "sent in the clear". (I have no evidence of this but suspect it)  A google of this suggests this although I lack specifics to know this as fact.  This is supported by the fact that this problem is not occuring on the MAC.
    • The provider of the podcast changed their website URL processing.  That change, if it occurred, is the source of the change in credential prompting.  (I have no evidence of this although it is a possiblity)
    • A permission problem exists on the root registry key or file.  I have searched the registry for the requiste keys but cannot find them.  I have also looked for the equivalent of the mac's PLIST files and cannot find them.
    • Apple might have moved the code accessing the credentials to their service and it cannot access the credentials due to windows security policies.  (Services run as Local System and cannot access files outside of the "sandbox")

     

    Of course these are guesses.

  • 62. Re: itunes stopped saving my rss podcast ID/password
    bjflick Level 1 Level 1 (0 points)

    Hi Lesman,

     

    I have been in contact with Premiere Networks and their response below shows they are aware if issue, have reported bug to Apple and like all of us now waiitng until Apple deem it worth their effort to fix the error introduced in the last itunes update.

     

    ----------

     

    RE: TECHNICAL SUPPORT EMAIL [58238:XXXX]

     

    Hello Bradley, unfortunately this is a known bug in the newest version of iTunes for Windows, where the program does not save user's login information for paid podcasts. This is an Apple issue and one we have no control over. Our developers have been in touch with Apple's developers over this issue, so they are aware of it, but we have not been advised when a fix is forthcoming. Sorry for the inconvenience, but unnfortunately it is completely ouut of our hands.

     

    Travis R

    Customer Support

    Premiere Radio Networks

    ------------------------------------

     

    There it is - I guess a fix will be made available when Premiere agree to hand over Apple's 30% of their paid podcast fees.......

  • 63. Re: itunes stopped saving my rss podcast ID/password
    the fiend Level 5 Level 5 (7,355 points)

    bjflick wrote:

     

    Hi Lesman,

    --------------

    RE: TECHNICAL SUPPORT EMAIL [58238:XXXX]

     

    Hello Bradley, unfortunately this is a known bug in the newest version of iTunes for Windows, where the program does not save user's login information for paid podcasts. This is an Apple issue and one we have no control over. Our developers have been in touch with Apple's developers over this issue, so they are aware of it, but we have not been advised when a fix is forthcoming. Sorry for the inconvenience, but unnfortunately it is completely ouut of our hands.

     

    Travis R

    Customer Support

    Premiere Radio Networks

    ------------------------------------

     

    At long last!

     

    A last there is something concrete for you all to muse over. Specifically, that Apple are aware of the issue, and that information has come to you as a result of several of you contacting the show's producers. (I'm not crowing, but I did suggest this on 6th March, over a month ago.)

     

    And thank you to bjflick for keeping us informed.

     

    It's now a matter of time. Don't be surprised if the next itunes update doesn't fix the problem, these things take time. Perhaps you may need to keep up the pressure for the fix, but now that you are all aware that Apple is working on the problem that at least should be a weight off your minds.

  • 64. Re: itunes stopped saving my rss podcast ID/password
    LensmanL2 Level 1 Level 1 (5 points)

    Your comment about "I guess a fix will be made available when Premiere agree to hand over Apple's 30% of their paid podcast fees" seems a bit premature. 

     

    In this case Apple deserves 0%.  The "podcasts" which are not working are not hosted on any ITUNES servers. Apple experiences zero costs by these "podcasts" and deserves the same in compensation.  Now if these podcasts were hosted on apple servers your comments might have some merit.

     

    As we have things the podcasts which are not working are hosted on non-Apple servers.  In each case the "podcasts" are in fact RSS streams rather than the traditional "http:" or "https" streams.  I suspect that is where the problems lie.

  • 65. Re: itunes stopped saving my rss podcast ID/password
    Slikkster Level 1 Level 1 (0 points)

    If anything, this "producer pressure" you've been touting and trying to take credit for hasn't actually yielded much now, has it?  It just goes to show that Apple really couldn't care less that this problem has cropped up, as it's not affecting their bottom line. 

     

    With all the resources (and really -- how many resources would be needed?) that could be brought to bear here, there's no reason that this couldn't have been fixed -- yesterday.

     

    But hey, everyone.  Apple knows about it, even though it might not get fixed in the next release.  Let's keep pressuring the producers.  You know the ones...they're the people who have admitted that "...it's completely out of our hands". 

     

    I'm sorry if you think this is a personal attack, but you keep pressing on with these pollyanna mantras and then try to get some kind of self-adulation out of it.   My anger is 99 percent directed at Apple.   The remaining one percent is directed at your "don't worry -- be happy" attitude and attempts at self-congratulation for something that's still an issue.  You might want to think about giving it a rest. 

  • 66. Re: itunes stopped saving my rss podcast ID/password
    bjflick Level 1 Level 1 (0 points)

    LensmanL2,

     

    Of course Apple deserves 0% - I thought my comment at the end of the post was clearly sarcastic, having a shot a APPL taking a slice of everything that comes near itunes or their devices. Apologies if I was not clear in my sarcasm...... will do better next time.

  • 67. Re: itunes stopped saving my rss podcast ID/password
    the fiend Level 5 Level 5 (7,355 points)

    Slikkster:

    You can be as angry as you want with Apple. That won't get the problem resolved will it? Anger rarely does.

     

    Slikkster wrote:

     

    If anything, this "producer pressure" you've been touting and trying to take credit for hasn't actually yielded much now, has it? 

    On the contrary, do you not agree that contacting the show's producers has confirmed to you and everyone else concerned about premierre radio Podcasts, that:

    1. they eventually understood the problem (while Apple apparently had not)
    2. they did contact Apple and put pressure on them (as I suggested they would)
    3. this post has finally got useful feedback about the progress being made (or not) with this problem. It's kept you informed.

    ... and I'm not trying to take credit, I have been trying to get all of you to calm down, act rationally and help yourselves.

     

    As for your belief that Apple don't care about the problem because it isn't affecting the bottom line and that there's no reason it couldn't be fixed yesterday...

     

    I've been pursuing an issue with Playlists created on the iPod Classic and the Ipod Touch for months now. After each update to iTunes, I send in a new bug report to Apple about it. It's only with the latest update to iTunes 10.6.1.7 that any improvement has been made. However, it's minor on the Classic and hasn't made any difference on the iPod Touch. Since this is an issue on the best known iPod model, I reckon that this issue could affect the bottom line. In the meantime, I've sent in another bug report. I'm a bit fed up that my issue hasn't been resolved quickly enough. It wasn't even recognised soon enough as far as I'm concerned. (In a recent post about the subject, a long-time contributor completely misunderstood what the writer was talking about.) But what I haven't done is take it out on anyone who tried to help me. I'm at a loss to understand why so many of you who listen to this Podcast series are so hostile, towards anyone and everyone who isn't following mass opinion.

     

    Ah! But then again, perhaps the nature of the Podcast is a clue.

     

    And as for your 1% anger directed towards me, I'm confident that I'll survive.

  • 68. Re: itunes stopped saving my rss podcast ID/password
    LensmanL2 Level 1 Level 1 (5 points)

    Guess what folks, I have found a solution that works.   I do not suggest this solution is wise but it does work.

     

    The solution is to provide the website with your login credential as part of the URL of the website.  To translate this into english, consider the following:

     

    Normally when you go to a website you click on some link and you subscribe to their podcast. Manual methods of subcribing also exist.  In the "Advanced" menu item a "subscribe to podcast" setting exists.  This allows you to type the "URL" of the "podcast" you wish to subscribe to.

     

    While the exact url may change, you will have something like the following:

     

    http://rss.premiereradio.net/talkshowname/podcast.xml

     

    (where talkshowname is something like glennbeck, rushlimb, or some other talkshow of your choice.  Each talkshow has "how to manually add podcast to ITUNES instructions))

     

    If you change the URL using the format of:

     

    http://loginname:password@rss.premiereradio.net/talkshowname/podcast.xmlpassword@rss.premiereradio.net/talkshowname/podcast.xml

     

    This works. 

     

    (Where Loginname is the account name used to subscribe to the specific podcast.  Where password is the password used on the specific podcast)

     

    PLEASE NOTE:  The text used in the loginname and password must be HTML encoded.  Special characters such as the "@" symbol in a login name must be encoded.  The value of %40 for example is the HTML equivalent to the "@" symbol.  (Various website exist with charts on HTML encoding)

     

     

    CAUTION:  This solution has its downsides.  As you are hardcoding the login name and password into the URL it is considered to be a poor security practice.  If you password changes you have to unsubscribe and resubscribe to the related podcast.

     

     

     

    In my opinion this actually points the fingers at Microsoft rather than Apple. 

  • 69. Re: itunes stopped saving my rss podcast ID/password
    ibnsaud Level 1 Level 1 (0 points)

    Hey, I got and enjoyed your Sarcasm. Thanks to all for keeping this thread alive. I'm opimistic that it wil be resoved eventually and behave like it used to as you describe (It's Rush and Glenn for me). Until then, I'll just keep guessing which credentaisl iTunes is asking for and usually after five or six interations of different combinations I get the downloads. Glenn does seem to prompt first as it is the top-most podcast (alphabet I assume) but not always and still no persistant credentials. Let's all keep a stiff upper lip. [PS. Sarcasm is sometimes hard to detect on a first quick read so may I suggest that we all be careful not to attack each other, under any conditions. You may just not be the smartest person in the room. Don't show your butt in public with unwarrented attacks. Turn the other cheek [not a pun], take the high road, and contribute useful information here that helps everyone (and there is a lot of good info here already). Just like in school, there was always that one kid in every class. Let's just ignore them and keep it friendly. Cheers.]

  • 70. Re: itunes stopped saving my rss podcast ID/password
    elleesttrois Level 1 Level 1 (0 points)

    Wow. It's been several days and still no solution. That's a bit frustrating. There has to be millions of folks w/ podcasts suffering w/ this collasal pain in the patoot. Come on, Apple. Step up your game.

    /___sbsstatic___/migration-images/migration-img-not-avail.png

  • 71. Re: itunes stopped saving my rss podcast ID/password
    Slikkster Level 1 Level 1 (0 points)

    the fiend wrote:

     

    Slikkster:

    You can be as angry as you want with Apple. That won't get the problem resolved will it? Anger rarely does.

    Huh?  Consumer anger directed at a business that provides product and/or services doesn't get problems resolved???  I'm going to guess you don't own a business, lol, because that comment is at best quite naive.  Of course it's "anger" that's going to get this resolved, because if everyone just sits back and does the "la-di-dah" routine and doesn't express their concerns to Apple in strong terms, why would Apple even think it was important?

     

    Look at how much emphasis is placed nowadays by businesses of all stripes who try to engage in "rapid response" mode when online consumers raise issues with their products/services? 

     

    If, on the other hand, you're saying Apple isn't going to respond just because people are angry about an issue, that speaks volumes about Apple, now doesn't it?  So much for the "customer service" meme that's touted all the time. 

     

    Or, perhaps you're really saying that Apple doesn't even monitor its own community forums to identify and respond to issues as they arise where it's clear it's not some newbie with a problem not of Apple's doing. 

     

     

    the fiend wrote:   

    On the contrary, do you not agree that contacting the show's producers has confirmed to you and everyone else concerned about premierre radio Podcasts, that:

    1. they eventually understood the problem (while Apple apparently had not)

      So, what you're saying is that disgruntled consumers contacted a vendor to complain?
    2. they did contact Apple and put pressure on them (as I suggested they would)

      And what "pressure" did they bring to bear on Apple?  "...completely out of our hands" was the quote offered.
    3. this post has finally got useful feedback about the progress being made (or not) with this problem. It's kept you informed.

      I'm not so sure "we don't have anything to tell you" (paraphrasing) is useful feedback.

    ... and I'm not trying to take credit, I have been trying to get all of you to calm down, act rationally and help yourselves.

    Interesting...I recall you said "(I'm not crowing, but I did suggest this on 6th March, over a month ago.)  If I had to guess, you said that just to cover yourself for some of the blowback you've received here.  Of course you're "crowing", or attempting to.   That was your attempt to say "See people!  I told you so!".  Come on...

    .

     

    And as for your 1% anger directed towards me, I'm confident that I'll survive.

    I'm happy for you.  

  • 72. Re: itunes stopped saving my rss podcast ID/password
    the fiend Level 5 Level 5 (7,355 points)

    Slikkster wrote:

     

    Or, perhaps you're really saying that Apple doesn't even monitor its own community forums 

     

    Do you know what? I am saying that, precisely.

    Apple do not monitor these discussion forums. This is a user-to-user forum.

    Did you not know that?

  • 73. Re: itunes stopped saving my rss podcast ID/password
    Slikkster Level 1 Level 1 (0 points)

    the fiend wrote:

     

    Slikkster wrote:

     

    Or, perhaps you're really saying that Apple doesn't even monitor its own community forums 

     

    Do you know what? I am saying that, precisely.

    Apple do not monitor these discussion forums. This is a user-to-user forum.

    Did you not know that?

    I'm going to guess you missed the intended sarcasm there.  I actually posted about this on page 4 -- post 7; ironically a post you responded to. 

     

    My point in that post was that for the richest company on earth not to have actual employees monitor its own community forums for trends/issues that might impact more than the occasional newbie is quite curious, wouldn't you say?  Other large companies of the internet variety take a different approach.  They let the user-to-user help stuff go unanswered by employees --as they know that will take care of itself--  but chime in when it's apparent that some issue that's more widespread and the result of something developers have either caused or need to address is afoot. It's just common sense, and would go a long way toward ameliorating any angst that users are experiencing.  But hey, what do I know?  I'm just a consumer. 

  • 74. Re: itunes stopped saving my rss podcast ID/password
    the fiend Level 5 Level 5 (7,355 points)

    Well if you want chapter and verse on this...

     

    The official Apple policy is that Apple employees do not routinely monitor these forums and do not respond in these forums.

     

    However, Apple employees can and sometimes do look in the forums, and respond. But there's absolutely no point in relying on that happening in any discussion. (You can tell an Apple employee by the little Apple next to their user name. It's a long time since I've noticed one, but I have seen them.)

     

    How do I know this? Well, on one occassion, and Apple employee contacted me, directly and away from the forum, seeking more information (from my iTunes' dumps) about a problem that they were trying to resolve. I believe said employee was initially provided with the link to the discussion by someone who had reported a bug.

     

    As for what you know. Well, I don't know what you know, but every time I try to provide you with more information, so that you know more than you did, you simply want to argue the toss about it.

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