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This movie requires QuickTime, which is not supported by this version of iTunes.

21260 Views 13 Replies Latest reply: Apr 12, 2014 3:36 PM by GianMarco Tavazzani RSS Branched to a new discussion.
MarcusOwenby Calculating status...
Currently Being Moderated
Apr 14, 2012 7:33 AM

Purchased 2 movies in the itunes store and both Movies will NOT play on my mac. error message: "This movie requires QuickTime, which is not supported by this version of iTunes."

Itunes v10.6.1(7)

iMac 27-inch, Mid 2010

OS: OS X 10.7.3

Processor  2.8 GHz Intel Core i5

Memory  4 GB 1333 MHz DDR3

iMac, Mac OS X (10.7.3)
  • Limnos Level 8 Level 8 (36,585 points)

    "This movie requires QuickTime, which is not supported by this version of iTunes" - https://discussions.apple.com/thread/3832288 - switch iTunes to 32 bit mode.

  • DanoD3314 Calculating status...

    So I found this thread and see there is an issue for some people. I too redeemed a download code and got the same error message. By necessity I have to run iTunes all of the time for my apple tv, so I downloaded the movie and found that it was grayed out when I went into getinfo. This means it didn't really work and was accepted into iTunes for some reason.

    So I stopped iTunes, started it, and redeemed the code again which it let me do and then getinfo now shows correctly and the movie plays properly.

     

    Not sure why iTunes was mucked up, but it seems to be good after a restart.

     

    Just my experience.

     

    Dano

  • PMdG Calculating status...

    I've been experiencing this issue a few times recently myself. Not on all iTunes content, just some.

     

    Here's what it ended up being for me:

     

    (a) It only started after I moved the Drobo/drive holding my iTunes folder across to my OSX Server.

    (b) I mount the Drobo over AFP to the same volume location and therefore iTunes on my machine had been happy.

    (c) However it would seem that the DRM for some files is not compatible with this.

     

    If your content does not play on your Apple TV, go into sound preferences and change it from 5.1 to PCM. See whether it works after that. (Did for me.)

     

    If you want a 'fix', here's what you should do:

     

    (a) Find the file(s) that you're experiencing the problem on.

    (b) Copy the file(s) to another location.

    (c) Delete the files in iTunes.

    (d) Copy the files back to their original location. (Assuming you don't have the setting enabled to consolidate media - I don't.)

    (e) Drag the files back into iTunes.

     

    At that point, it should work.

     

    NB: This ended up being irrespective of whether I authorised the Mac OS X Server host against my iTunes account.

  • tganos Calculating status...

    PMdG has the correct answer.

     

    Solution for "This movie requires QuickTime, which is not supported by this version of iTunes."

     

    1. Copy the folder of the affected video from your iTunes media folder to your desktop.

    2. In iTunes, delete the video including the files.

    3. Copy the folder of the affected video from your desktop back to your iTunes media folder.

    4. Use File>Add to Library to add the video back to your library.

     

    Works perfectly.

     

    ==========

     

    As a note, the problem only affected my ability to play a video on my Mac.  It did not affect my ability to play a video on my Apple TV.

  • garyfromnashua Level 1 Level 1 (0 points)

    I just ran into this on an iOS instructional video from Apple, immediately after forking over $99 to register as a developer. Argh.

  • iOS_Rocket Calculating status...

    None of the things mentioned here have solved my problem. I was attempting to watch a 2010 WWDC video that is recommened in Apple documentation: https://developer.apple.com/videos/wwdc/2010/?id=317

     

    I get the message: "This movie requires QuickTime, which is not supported by this version of iTunes."

     

    This is not a downloaded file. I cannot download it. Running iTunes in 32-bit mode does not work either- the error is gone, but the video does not play.

     

    Very frustrating. There are two reasons this problem exists (in no particular order):

    1) Apple does not simply give me the file to determine how to watch it. If I had an MP4, a MOV, etc, I could find a player to watch it with, even if I had to go to a different device.

    2) Apple's iTunes app is broken.

     

    Running OSX 10.8.4, on brand new MacBook Pro Retina.

    iTunes 11.0.4  64-bit version

  • GianMarco Tavazzani Level 1 Level 1 (10 points)

    Yes, opening in 32 bit mode the message disappears… and the movie is simply JUMPED as not existing!!!!!!!

  • edebill Calculating status...

    I got this error when trying to view some videos distributed via a subscription-only podcast. My subscription had expired. Re-up the subscription and wait for files to fully download and they play just fine.

     

    So... I think this is probably the generic error message. Basically "something went wrong".

  • tganos Level 1 Level 1 (0 points)

    This movie requires QuickTime, which is not supported by this version of iTunes.  Here is your solution.

     

    While the error can occur under other circumstances, the error seems to occur when:

    - Your iTunes movie content is on a hard drive other than your start-up disk.

    - Your iTunes movie content is on your start-up disk but is in a directory other than your "normal" iTunes movie folder in your personal home directory.

     

    Here is a generalized solution that you should only have to do once to correct this problem:

    - In Finder, create a new folder on your desktop.

    - Copy all of your iTunes content files to that new folder on your desktop.

    - Ensure that all movies are in the movie subfolder, all music is in the music subfolder, etc.

    - In iTunes, delete all content AND -- when prompted -- select "Move Files To Trash"

    - Close iTunes

    - In Finder, empty your trash.

    - Then, copy all content back to your iTunes movie content folder, which is /users/YOU/Music/iTunes/iTunes Media

    - Again, ensure that all movies are in the movie subfolder, all music is in the music subfolder, etc.

    - In iTunes, open Prefences, click the Advanced tab and set the iTunes Media folder location to /users/YOU/Music/iTunes/iTunes Media

    - Finally, in iTunes, select File>Add To Library and add all content back to your iTunes library by simply selecting /users/YOU/Music/iTunes/iTunes Media.

    - If given the choice to have iTunes manage your content, select No.

     

    If you are not able to maintain your iTunes movie content in your "normal" iTunes movie folder in your personal home directory, then here is your solution:

     

    - In iTunes, delete the affected movie BUT -- when prompted -- select "Keep Files"

    - Then, in iTunes, select File>Add To Library and add the movie back to your iTunes library.

     

    If this does not work, then here is your solution:

     

    - In Finder, create a new folder on your desktop.

    - Copy the affected movie files/folders to that new folder on your desktop.

    - In iTunes, delete the affected movies AND -- when prompted -- select "Move Files To Trash"

    - Close iTunes

    - In Finder, empty your trash.

    - Then, copy the affected movie files/folders back to your iTunes movie content folder.

    - Finally, in iTunes, select File>Add To Library and add the movie back to your iTunes library.

     

    That should do it.

  • Ro4g Calculating status...

    Thanks for all that, what about if I go to the itunes store } films and click on view trailer for a movie and I get This movie requires QuickTime, which is not supported by this version of iTunes. Any ideas?

    My movies all seem to play when I click on them in my iTunes.

  • ed1.crouch Calculating status...

    Hello

     

    Here's what worked for me

     

    I deleted all Episodes that had the error on them, re-downloaded them from itunes and they now work!

     

    DONE!

  • charlesfrombend Calculating status...

    OS X  10.9.2

    Itunes 11.1.5

     

    Fixed it. I had a customer with the same issue. Noticed that the files that were not playing and getting the same error ("This movie requires QuickTime, which is not supported by this version of iTunes.") were not downloaded. Once we downloaded the file we were able tlo play the podcast.

     

    Issue Resolved

    Hope this helps!

  • GianMarco Tavazzani Level 1 Level 1 (10 points)

    What a silly answer! Shortly, you were able to play ANOTHER FILE!

    Thank you very much, this is really a great solution!

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