draper3000

Q: Apple TV 2 has big problems homesharing - fixes?  firmware update needed!

After 5 days of having ATV2, (which is lovely when its working) I'm still having problems narrowed down to Homeshare access from ATV2 to my macbook running the latest itunes.

I've just moved house and got a new broadband router and provider the same day as the ATV2, so it has taken a while to make sure it was not the router (BT home Hub 2), the connection, or my macbook itself.

Macbook - (Running Snow Leopard) Internet working fine with router and broadband, (have removed all network settings, removed passwords in keychain and repaired permissions, restarted and re-entered network info - just incase).

Router - works fine all day, with macbook and dell laptop, Have tried restarting a lot just incase

Apple TV 2 - works fine with broadband and router, and I can browse the online selection of videos, youtube etc fine.

Homeshare - When I connect ATV2 using homeshare to my macbooks itunes account, it works for a maximum of 2 minutes then loses connection. And my macbook which still shows full wifi signal can no longer get the internet, and forgets the wifi password and says its wrong when I re-enter it. Only fix is to restart router and delete network settings on macbook and re-enter them.

So is this homeshare technology screwing up, Apple TV 2 screwing up, or my router jumping in after a couple of minutes and saying NO!.

Is anyone else experiencing exactly the same as me?

Its a shame that the only thing I've found left to try (after searching alot of forums) is when turning on 'Homeshare in Itunes' don't press the 'DONE' button. Will give that a try tonight.

MacBook 2008 model, Mac OS X (10.6.4), In the UK

Posted on Oct 14, 2010 5:18 AM

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Q: Apple TV 2 has big problems homesharing - fixes?  firmware update needed!

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  • by emielstroeve,

    emielstroeve emielstroeve Apr 14, 2012 8:25 AM in response to joeridepoeri
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    Apr 14, 2012 8:25 AM in response to joeridepoeri

    an update:

     

    ipv6 didn't make a difference.

     

    switching from ethernet to wifi on the ATV did the trick, airplay and homesharing work for almost a day now.

     

    cheers

    emiel

  • by Adrian Blakey at Gmail Dot Com,

    Adrian Blakey at Gmail Dot Com Adrian Blakey at Gmail Dot Com Apr 14, 2012 8:53 AM in response to draper3000
    Level 1 (0 points)
    Apr 14, 2012 8:53 AM in response to draper3000

    Me too - AppleTV2, MacBook Pro, all the latest updates. I can play music for about 3 minutes before, I have to turn off home sharing in iTunes on the Mac and back on again.

     

    This is ridiculous. I have similar issues with 2 airports. I utterly despair with Apple these days. Lots of hidden software updates, doing lord knows what to the configuration, nothing seems to be tested. Awful quality. And the only solution is this black hole of a forum where misery loves company, otherwise queue up at the genius bar - which is not a solution for network issues like this. Bring on Open Source and open systems, can this consumer model scale and continue at Apple?

     

    If I had as much money in the bank as Apple I'd spend some of it on SUPPORT!

  • by anewstead,

    anewstead anewstead Apr 14, 2012 8:55 AM in response to draper3000
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    Apr 14, 2012 8:55 AM in response to draper3000

    Update: I changed the Lease Renewal on my Apple Extreme Network Settings from 1 day to 365 and immediately got rock solid Home Sharing.... Lasted about 5 days and then bit by bit the loss of home sharing crept back. Now it's back to every couple of minutes or so, which is maddening. I've switched the lease renewal back to one day and it's still as bad as before.

     

    I've also discovered that using AirPlay to stream movies from my iPad doesn't work either. I tap on shared library in the video app, start a film, tap on the airplay symbol and select the ATV I'm viewing and I just get audio on the ATV (as if I was streaming a music track) and the video plays on the iPad with no sound. I fired up my TED app and experimented air playing the movies in that app, which worked fine. It's just the movies in my shared iTunes library where AirPlay fails.

    I CAN mirror my iPad desktop. That worked but attempting to play a shared movie that way was impossible with major time lags and pauses.

     

    Also trying to stream from the ATV shows I've previously purchased (because I can't play them from my shared iTunes library as every couple minutes home sharing is lost) is painfully slow on numerous occasions with regular long pauses.

     

    So right now the only thing I can watch on ATV is Netflix and YouTube.

     

    I am really, well and truly fed up. I have three ATV's, all now expensive paperweights :-(

  • by tillathenun,

    tillathenun tillathenun Apr 14, 2012 9:00 AM in response to anewstead
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    Apr 14, 2012 9:00 AM in response to anewstead

    Is your computer using DHCP with manual address? Changing it to that has fixed mine for three weeks now.

  • by joeridepoeri,

    joeridepoeri joeridepoeri Apr 14, 2012 9:19 AM in response to tillathenun
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    Apr 14, 2012 9:19 AM in response to tillathenun

    Change it to what? Seems like you left the most important word out..

  • by tillathenun,

    tillathenun tillathenun Apr 14, 2012 9:28 AM in response to joeridepoeri
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    Apr 14, 2012 9:28 AM in response to joeridepoeri

    Sorry, I wasn't very clear. On your Mac check your network settings (System Preferences > Network > Wi-Fi > Advanced or System Preferences > Network > Ethernet) and the chances are it'll say "Using DHCP".

     

    If you change this to "Using DHCP with manual address" and then enter something like 192.168.1.10 (the last number can actually be anything up to 255 except 1 which'll probably be your Airport Extreme).

     

    Press OK, restart everything (that's probably not needed but best to anyway) - so your computer, ATV, Airport - and then see if that helps.

  • by joeridepoeri,

    joeridepoeri joeridepoeri Apr 14, 2012 9:34 AM in response to tillathenun
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    Apr 14, 2012 9:34 AM in response to tillathenun

    I have my router give out static ip-addresses to all my devices. Is that as good as turning off dhcp and giving all my devices static ip addresses in there own network settings?

  • by tillathenun,

    tillathenun tillathenun Apr 14, 2012 9:37 AM in response to joeridepoeri
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    Apr 14, 2012 9:37 AM in response to joeridepoeri

    I'm not sure to be honest. Theoretically it should be exactly the same?!

     

    Perhaps try what I'm suggesting on your computer though as it doesn't take too long. I appreciate you're probably at the point where everything is too much hassle and you just want to threw it out the window.

     

    (That's where I was three weeks ago until accidentally doing this manual IP address thing).

  • by anewstead,

    anewstead anewstead Apr 14, 2012 10:33 AM in response to tillathenun
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    Apr 14, 2012 10:33 AM in response to tillathenun

    So I tried this. I set my iMac ethernet connection to using dhcp manual address and created the address. I then restarted my Apple Extreme Router but I lost all internet connection..by network diagnostics it reset it back to Using DHCP and allocated an IP address.

     

    Am I missing a step?

  • by joeridepoeri,

    joeridepoeri joeridepoeri Apr 14, 2012 10:43 AM in response to draper3000
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    Apr 14, 2012 10:43 AM in response to draper3000

    One thing I do know, is that you really shouldn't upgrade the firmware on your apple tv with the update function.. Upgrade with iTunes using a micro USB cable.. Perhaps restore is the best option here..

     

    NitoTV has said this many times and I believe him.. Not using jailbreak anymore, but I do believe this is the best way to update your firmware.

  • by anewstead,

    anewstead anewstead Apr 14, 2012 11:22 AM in response to anewstead
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    Apr 14, 2012 11:22 AM in response to anewstead

    Well, out of desperation more than anything, I reset the renew lease period back to 365 days and it's all working again.

    I know it won't last but at least I get my weekend back... Sheesh. In 12 years of loyally being an Apple only user this is the first time I've begun to question my allegiance.

  • by tillathenun,

    tillathenun tillathenun Apr 14, 2012 11:53 AM in response to anewstead
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    Apr 14, 2012 11:53 AM in response to anewstead

    No, that sounds about right - no idea why that didn't work. As long as your Airport Extreme is set for DHCP and your Mac was set to "Using DHCP with manual address" (not just "manual address").

     

    I know what you mean about questioning loyalty to Apple. It all proves that Apple equipment is the same as everything else in essence (albeit with a nicer experience when it does work).

     

    The main problem is that they don't tell anyone that there's an issue - people are far more tolerant to things like this when they know it's in the process of being fixed or looked-into.

  • by anewstead,

    anewstead anewstead Apr 14, 2012 5:12 PM in response to tillathenun
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    Apr 14, 2012 5:12 PM in response to tillathenun

    Ahh well, it seems the reason the manual address didnt work previously was that I needed a different IP address config to the one you mentioned. When I used 10.0.1.xx it worked, as in I got Internet access. I then switched back the lease renewal to 1 day and fired up a TV show on my iTunes library through my ATV and waited with baited breath. It lasted 3 minutes and then lost Home Sharing again....sigh.

     

    I've now switched back to Using DHCP and reset the lease renewal to 365 days again and I have - albeit temporary - a working ATV again.

     

    Its clear that a range of options suits different peoples situations, which is strange but ultimately we need Apple to sort this mess out... thanks for your help btw tillathenun, much appreciated, even though sadly it didnt work for me..

  • by anewstead,

    anewstead anewstead Apr 15, 2012 7:30 AM in response to draper3000
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    Apr 15, 2012 7:30 AM in response to draper3000

    I discovered last night that the Remote App works streaming to the ATV... Could be worth checking out

  • by Inda,

    Inda Inda Apr 15, 2012 11:48 AM in response to draper3000
    Level 1 (0 points)
    Apr 15, 2012 11:48 AM in response to draper3000

    I think it has to do with the latest release of iTunes.  It kept dropping out so I copied the video file over to a laptop that I had not upgraded iTunes on yet.  It played fine without any hickups and without me changing anything else.

     

    Just got to remember to keep Nancy Reagan in mind when it prompts me to upgrade my iTunes; Just Say No

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