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TS3623: Apple TV (2nd and 3rd generation): Troubleshooting playback performance

Learn about Apple TV (2nd and 3rd generation): Troubleshooting playback performance

TS3623 Purple lipstick on rented HD movie "Soapdish"

192 Views 1 Reply Latest reply: Apr 15, 2012 12:47 AM by Alley_Cat RSS
Phroggye Calculating status...
Currently Being Moderated
Apr 14, 2012 2:02 PM

New Apple TV 3rd gen, rented "Soapdish" HD, all colors wrong: purple lipstick, blue skin etc.

 

All other video sources (YouTube etc.) OK, so not hardware.

 

Wot gives? Any ideas? Anyone else have this happen, on this movie or any other?

 

Also, any idea how to get a refund for this?

 

Phroggye

AppleTV 2
  • Alley_Cat Level 6 Level 6 (16,625 points)
    Currently Being Moderated
    Apr 15, 2012 12:47 AM (in response to Phroggye)

    Check your HDMI connection.

     

    Try altering HDMI settings in the Settings menu on the unit.

     

    I suspect it's a problem with the video itself however otherwise everything on the unit would look bad.

     

    In your itunes account in itunes or in the e-mail invoice use the 'Report a Problem' link.

     

    AC

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