Currently Being ModeratedJan 28, 2012 5:04 PM (in response to Bruce Johnson5)
Make sure you are using a USB port directly on the computer, not a hub.
Try disabling your antivirus when syncing.
If that doesn't resolve it please tell us your computer type (PC or Mac) and operating system and version.
Currently Being ModeratedJan 28, 2012 5:34 PM (in response to Lawrence Finch)
Thanks! I am using a USB directly into my macbook pro and 10.7.2
I turned off the anti virus software in MacKeeper and tried syncing and still I get the same response.
Any more ideas?
Currently Being ModeratedJan 28, 2012 6:04 PM (in response to Bruce Johnson5)
the next thing I would check is the cable and connector. However, you said you had restored the phone without error, so that is not likely to be the problem.
It's possible that your backup is corrupted, although that usually causes the backup to hang rather than quit. You can try deleting the backup (iTunes Preferences, Devices section); this will clear the problem if the backup is corrupt. If you don't have a backup of it and don't use Time Machine you may want to just rename the backup folder instead of deleting it. It is located at ~/Library/Application Support/MobileSync/Backup/. Rename the folder at the end to Backup.sav or something similar.
Currently Being ModeratedJan 28, 2012 6:10 PM (in response to Lawrence Finch)
You ROCK!!! I just deleted the backup, reconnected my iPhone and it worked!
Currently Being ModeratedMar 30, 2012 2:19 PM (in response to Lawrence Finch)
IT HELPED ME!!!!!!!!!!! THANKS!!!!!
Currently Being ModeratedApr 14, 2012 3:39 PM (in response to sonojervin)
I'm in the same boat, but deleting the back up did NOT help me. I have both an iPhone and an iPad - the iPad backs up just fine, the iPhone always craps out saying that it disconnected (but note that it synchronizes fine, it just doesn't back up). Any more ideas out there?
Currently Being ModeratedApr 14, 2012 9:17 PM (in response to Mick_M)
Are you connecting the phone to a USB port directly on your computer, and not to a hub? If it is a Windows desktop or tower computer you must use a USB port on the back, not the front (as front ports are usually an internal hub).
Currently Being ModeratedApr 15, 2012 3:53 AM (in response to Lawrence Finch)
My USB cable is connected directly to my MacBook Pro - my iPad sync works just fine using the same cable, my iPhone always complains it can't do the back up because it got disconnected. I'm running the latest Lion (grrr instead of roar) and the latest IOS. I've deleted the iPhone back up both manually and via the preferences. In truth, once or maybe twice after deleting the back up it did work OK, but the problem came back on its own right afterwards - usually after deleting the back up it fails again on the very next sync due to disconnection. In each case it does the actual synchronization though. I've also tried powering down the iPhone and powering it up again - doesn't help.
Currently Being ModeratedMay 1, 2012 11:15 AM (in response to Lawrence Finch)
Am unable to find the above mentioned Folder at all?!?!
Currently Being ModeratedMay 1, 2012 12:02 PM (in response to Wishsathya)
Assuming you have a Mac, launch Finder. From the Go menu choose "Go to folder" and paste
~/Library/Application Support/MobileSync/Backup/ into the form. Include the full string including the tilde (~).
Currently Being ModeratedMay 3, 2012 5:01 AM (in response to Lawrence Finch)
Sorry for not mentioning that i use Windows 7 and Itunes 10.
Currently Being ModeratedMay 3, 2012 5:35 AM (in response to Wishsathya)
Where USERNAME is the name you use to log in.
Currently Being ModeratedMay 5, 2012 11:34 AM (in response to Lawrence Finch)
Finch......Still not working buddy ....I renamed the Backup folder and tried again..but its not working...:(
Currently Being ModeratedMay 5, 2012 12:50 PM (in response to Lawrence Finch)
Thanks Finch. It worked for me. Appreciate it a lot. Was having major issues with that backup problem. All is well now.
More Like This
- Retrieving data ...
- This solved my question - 10 points
- This helped me - 5 points