1 2 Previous Next 20 Replies Latest reply: Oct 17, 2013 7:33 PM by John Galt
DD67 Level 1 Level 1 (0 points)

Hello, I am hoping you can help.

I am getting the spinning wheel of death on most applications at the moment.

I have read about the varios ways to trouble shoot but they do sound quite involved eg going to the utility monitor and have tried that but did not get very far with it as I dont understand the menus. I am worried I will cause more harm than good.

My question is, do you think smeone with little technical knowledge has a chance of sorting this out? I will perservere if you think its possible. Or, is this quite a difficult issue to resolve?

Many Thanks

DD


Mac OS X (10.6.8)
  • 1. Re: Spinning wheel of death
    John Galt Level 8 Level 8 (36,425 points)

    1. Go to the Spotlight icon at the top right of your screen:

     

    /___sbsstatic___/migration-images/180/18010354-1.png

     

    2. Type activity monitor in the search field (where it says "sandra" in the picture above)

    3. The "top hit" will be the Activity Monitor app. Click it. The Activity Monitor utility will appear.

    4. Read the following KB article to decipher its meaning:

     

    Using Activity Monitor to read System Memory and determine how much RAM is being used


    5. Reply with the numbers shown for "page ins" and "page outs" like you see in the following.

     

    Screen Shot 2012-04-01 at 2.45.15 AM.png

     

    Also, reply with the total amount of memory installed in your system - it is the number below the "pie chart" in the above screenshot.

     

    Now that you are an Activity Monitor expert, you can use it to identify what specific processes are causing your system to become sluggish. Referring to the KB article in Step 4 above, click the %CPU column heading to sort it by percent CPU load. If the numbers at the top of the column are zero or close to it, click the same column heading again to reverse the sort order. Higher numbers mean your CPU is working harder on that process than those with lower numbers. Identify these processes and see if you can correlate your spinning "wait cursor" appearance to them.

  • 2. Re: Spinning wheel of death
    DD67 Level 1 Level 1 (0 points)

    So kind of you to help john, thank you.

    Page in 900.2

    page out 0

    memory 3.75.

     

    "Identify these processes and see if you can correlate your spinning "wait cursor" appearance to them"

     

    I am not sure what you mean here John... The 5 CPU for each listed item seems low ie Activity monitor is highest at around 1.5.

     

    Thnaks again.

    DD

  • 3. Re: Spinning wheel of death
    John Galt Level 8 Level 8 (36,425 points)

    Good news so far, you have enough memory and there is nothing that appears to be bogging you down.

     

    Next, find your original system install DVD. Insert it then restart your computer using  > Restart... As soon as you hear the startup chime press and hold the D key on your keyboard.

     

    This will start Apple Hardware Test. Let it run all its tests to determine nothing is wrong with your hardware. If it reports anything other than "no problems found" then quit Apple Hardware Test and restart the computer.

     

    This time press and hold the C key. This will cause the computer to start with your DVD instead of the internal hard disk. It will take longer than normal.

     

    When it finishes you will have the "install Mac OS X" screen. Ignore it for now - select Utilities from the menu, and select Disk Utility. When it starts you will see your internal hard disk on the left column (it's a grey box). Select it and then click the "repair disk" button at the lower right. It will take only a few seconds. Then select the disk below and to the right of the first one - it is probably named "Macintosh HD" and otherwise looks the same as the first. Click "repair disk" again. This may take a few minutes.

     

    Record any problems it found - it will be red text followed by green text if anything was repaired.

     

    When you are finished you can quit Disk Utility and then Restart from the menu. Restart your computer normally, eject the DVD and put it back in a safe place.

     

    Let me know what your results are.

  • 4. Re: Spinning wheel of death
    DD67 Level 1 Level 1 (0 points)

    Thanks John. For some strange reason since posting my question things seem to be working. I am not sure if its because i did some basic things like remove a cd, adjust the energy saver settings , shut it down and restart it. But so far so good.

    Sorry if I wasted your time, but I will definitely do as you suggest here if later today the problems begin again.

    Have a good day and thanks again.

  • 5. Re: Spinning wheel of death
    John Galt Level 8 Level 8 (36,425 points)

    No problem, no waste of time at all. Restarting your computer is always a good first step, sometimes it fixes things like this.

     

    Bookmark this thread so that you can refer to it should it happen again. Here is another place to start should something inexplicable happen: Isolating issues in Mac OS X

  • 6. Re: Spinning wheel of death
    DD67 Level 1 Level 1 (0 points)

    Hi John, just seeing if you are still around...

    The problem has persisted and I completed the next step that you suggested and there were no problems found. any suggestions for the next step?

    To give you more info about the problem, the SWD seems to appear mainly on my user account, not the other user account belonging to my dtr.

    Thanks

    DD

  • 7. Re: Spinning wheel of death
    John Galt Level 8 Level 8 (36,425 points)

    The fact the slowdowns occur on your account and not hers is a very helpful clue. Clearly there is a process running on yours that is taking too much of your system's resources.

     

    Diagnosing such things is time-consuming. I would use Activity Monitor to identify any obvious culprits:

     

    Identifying resource hogs and other tips: Using Activity Monitor to read System Memory and determine how much RAM is being used

     

    If nothing is immediately obvious, you could always simply create a new user account, configure all your preferences, copy all your documents (via the Shared user folder), establish that the new account works well, and eventually abandon the old one. You could then rename the new one with the same name you had been accustomed to using.

     

    It is sort of a drastic measure, just one to keep in back of your mind as an alternative should you decide such time-consuming troubleshooting isn't your idea of fun.

  • 8. Re: Spinning wheel of death
    DD67 Level 1 Level 1 (0 points)

    Thanks John for kindly replying again.

    I may indeed have to resort to the new user account as there are no obvious culprits when i look at RAM and CPU on system memory.

    Before i do this, do you have any other simple suggestions that I could try out?

    DD

  • 9. Re: Spinning wheel of death
    John Galt Level 8 Level 8 (36,425 points)

    Simple would be making sure your system is up to date with Software Update.

     

    Also check your "login items" in System Preferences > Users & Groups. Select your account and then select "login items". These are specific to your account and could explain the difference between yours and your daughter's.

     

    It is difficult to surmise what the problem could be since you originally said that the slowdowns occur on "most applications".

     

    Other than that you could re-read Isolating issues in Mac OS X for a cursory review of what you may have already may have done. Perhaps something was overlooked.

  • 10. Re: Spinning wheel of death
    DD67 Level 1 Level 1 (0 points)

    Hi all Just wanted to let you know how this issue was finally resolved.

    Turns out the culprit was my wireless keyboard and mouse.

    I have now replaced them with plug in ones and no more trouble.

    Thanks for your help anyway, much appreciated as ever.

    DD

  • 11. Re: Spinning wheel of death
    John Galt Level 8 Level 8 (36,425 points)

    ... Turns out the culprit was my wireless keyboard and mouse.

     

    That's odd since I imagine that those devices would have affected both user accounts in the same manner.

     

    If they are not Apple Bluetooth devices then check with their manufacturer for a possible driver update.

  • 12. Re: Spinning wheel of death
    DD67 Level 1 Level 1 (0 points)

    I know john I still it strange that the 2 user accounts were affected differently. The chap who repaired it said there were also data corruption issues so this was part of the picture as well.

    It was an apple blue tooth mouse and key board. I was never very keen on the magic mouse so the plug in M and K suit me better.

    DD

  • 13. Re: Spinning wheel of death
    DD67 Level 1 Level 1 (0 points)

    Another update!

    After a few days of absolutely no probs with the new mouse and keyboard The SWOD returned every bit as annoying as it has been for so long. I contacted the repair chap again and this time, clutching at straws he turned off the bluetooth. So far I have had a whole week of no SWOD so am keeping my fingers tightly crossed!

  • 14. Re: Spinning wheel of death
    BocaJulz Level 1 Level 1 (0 points)

    John - I'm having a similar issue, it shows 41 GB pages in and 20 GB pages out.  I only have 4GB of memory and my iMac is 5 years old.  It shows I have 35MB to 100 MB of free memory as I'm watching the Activity Monitor.  It's showing 3.81 GB  used out of my 4GB memory (I have Power point open, firefox, email, calendar, itunes, Xcel).  Is it time for a new computer?

1 2 Previous Next