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Entering Registration Code for Quicktime acts like it works but doesn't actually

470 Views 4 Replies Latest reply: Apr 16, 2012 7:57 AM by davidfromcullowhee RSS
davidfromcullowhee Calculating status...
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Dec 15, 2011 7:06 AM

I've read a lot of these quicktime troubleshooting steps and support Q&A but can't seem to get Pro to unlock.  I have verified that I am typing correctly in both the Registered To and Registration Code fields on the register. 

 

When I hit Apply it produces a line of text that says QuickTime 7 Pro, but that's it.

 

When I hit okay and try to use some of the QT Pro functionality, say file>New Player it still acts like I don't have Pro. if I click About QuickTime it doesn't says 7.7.1 not pro

 

So heres what I have tried so far.  Restarting Quicktime.  Restarting the Computer.  Uninstalling Quicktime Restarting the computer and Reinstalling Quicktime and trying to register again.

 

The problem still pursists. I have purchased the Windows Version, am running Windows 7, and have the latest version of quicktime.  I don't mind re-doing any of these steps if it will help troubleshoot this problem. What would you suggest to ensure that I can upgrade to QT Pro successfully?

QuickTime, Windows 7
  • varjak paw Level 10 Level 10 (167,055 points)

    When I hit Apply it produces a line of text that says QuickTime 7 Pro, but that's it.

     

    That's all you get. There is no other confirmation.

     

    When I hit okay and try to use some of the QT Pro functionality, say file>New Player it still acts like I don't have Pro. if I click About QuickTime it doesn't says 7.7.1 not pro

     

    It won't say "pro" anywhere other than a small "Pro" tag on the QuickTime "Q" logo. If the Pro labels disappeared from the commands and they're no longer greyed out, the key was correctly registered.

     

    If "New Player" doesn't work, something else is amiss. First, confirm that the new player isn't just hiding behind an existing one or other window. If that's definitely not the case, do any of the other Pro functions such as Export work? Or are all of the functions not working?

     

    Regards.

    iMac, Mac OS X (10.7), Core i7 Radeon 4850 8GB
  • varjak paw Level 10 Level 10 (167,055 points)

    If the Pro tags on the menu commands are still there, then your key didn't register correctly. Try deleting the QuickTime preference files and try entering in your key again. I'm not sure of the path to the file in Windows 7, but in XP it's:

     

    C:\Documents and Settings\All Users\Application Data\Apple Computer\QuickTime\com.apple.QuickTime plist

     

    Make sure when you enter in the key that you're entering in _both_ the user name and key code _exactly_ as in the email Apple sent you. Any error in either, including leaving off a salutation (for instance, if the email says "Mr. John Smith") will cause the registration to error.

     

    Hope this helps.

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