jmacbookpro

Q: OS X Lion freezes at login screen + App Store is slow

I installed OS X Lion in my Mac Book Pro (Mid 2010) and have two issues:

 

- Login screen freezes sometimes. "Colored rotating disc" appears, text cursor stops blinking and I can not do anything; I can not click anywere, I can not enter my user name/password... Only option is to hard-reboot the computer, which is not a pleasant thing to do.

 

- App Store is very slow. It takes about 30 seconds of "rotating colored disc thinking" every time a page has to be loaded!

 

I first installed OS X Lion via Mac App Store and login screen freezes happened about 50% or more of the times I turned on the computer! Also random freezes happened during computer work. Computer was almost unusable under these circumstances, so I reinstalled OS X Lion by doing a clean install (from DVD). After this clean install everithing seemed to run smoothly at first, but now login screen freezes happen again and Mac App Store is very slow as I explained.

 

I did not have any of these problems with Snow Leopard. I have checked permissions, and I have not installed too many apps yet.

 

Anybody with these same issues? Any idea of a solution? Somebody at Apple working to solve these problems?

 

Thanks!

MacBook Pro, Mac OS X (10.7)

Posted on Jul 25, 2011 3:47 AM

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Q: OS X Lion freezes at login screen + App Store is slow

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  • by Nemrod,

    Nemrod Nemrod Apr 16, 2012 9:50 AM in response to Kuntz
    Level 1 (0 points)
    Apr 16, 2012 9:50 AM in response to Kuntz

    My OS X is a brand new one, up to date ...

  • by MiEnJo,

    MiEnJo MiEnJo Apr 16, 2012 12:02 PM in response to jmacbookpro
    Level 1 (0 points)
    Apr 16, 2012 12:02 PM in response to jmacbookpro

    My current findings on iMac 21,5" mid 2010: Two users logged in. Woke up via mouse. Started my secondary display (on minidisplay port of course). Login attempt -> spinning beach ball... Turning OFF secondary display -> some how situation cleared and was able to continue password inserting. Now when logged on turning secondary display ON once again and tadaa, it works! Lessons learned: secondary display can also somehow "reserve" system.. Have to put this on my infamous cure list in case of future frustration while facing next time this cannot login symptom.

  • by Nemrod,

    Nemrod Nemrod Apr 17, 2012 1:00 AM in response to MiEnJo
    Level 1 (0 points)
    Apr 17, 2012 1:00 AM in response to MiEnJo

    I agree, i already have a secondary display but it also occurs without the secondary display.

  • by David Gonçalves,

    David Gonçalves David Gonçalves Apr 17, 2012 6:39 AM in response to jmacbookpro
    Level 1 (0 points)
    Apr 17, 2012 6:39 AM in response to jmacbookpro

    I have one and only good new! I recieved the computer. The others news
    aren't good, and i will star! not be afrad of!

    I recieved the computer and it continues with the some problem! I
    tested at home and the same issue, the some things! So I paid
    64,00CHF,  44,00CHF for the technical work and 20,00CHF for a disk
    cable. and yesterday when they contacted me they told me that was ok
    and working properly.
    So today i pick up, returned to the store and spoke to a Apple
    Certified Technicien and the only person that told me that my problem
    is the big problem from a lot of people inclusive him that have a 2011
    Macbook Pro with the same issue, and told me that it isn't the logic
    board and is an Lion issue and Apple don't have yet a solution for
    that.

    So I claimed what I paid for, but they told me that it's the price for
    testing the computer even it doesn't have any problem, and the price
    for the cable because they've change it. So I continue with the same
    problem, i paid to know that my computer do not have solution, for
    now, and i we didn't know when Apple will launch an update for that.

    What can I say about this?
    It's not a working way, and why customers have to be guilty for this,
    and guilty because the warranty problems? Why? I bought an Apple
    Portuguese computer, nor and Apple from Cuppertino! or am I wrong?

    So,there are any solution to at least recieve my money back?

     

     

     

    This is the last letter send it to Apple because the same issue that i have in my MacBook Pro!

  • by Neos76,

    Neos76 Neos76 Apr 17, 2012 6:48 AM in response to David Gonçalves
    Level 1 (0 points)
    Apr 17, 2012 6:48 AM in response to David Gonçalves

    Stop to buy Apple's products!

     

    I was in love with Apple and its products, but after this unresolved issue I'll stop to buy from Apple; why pay more and then have this kind of service level?

  • by David Gonçalves,

    David Gonçalves David Gonçalves Apr 17, 2012 7:03 AM in response to Neos76
    Level 1 (0 points)
    Apr 17, 2012 7:03 AM in response to Neos76

    The problem isn't the issues, because all computers have it, but the way how we are treated in ACC...

     

    I paid to know that i do not have solution, and they can't give me back the money, because they tested the computer and changed a cable that didn't resolve me the problem!

     

    I love the OS X System but continuin like this...i don't know...what i will do...problably less one custumer...

     

    The customers should be good treated not giving abiguish words and the techcnical people should be more professionals in there work like the man that spoken to me! told me every thing!

     

    Less the money...

  • by MiEnJo,

    MiEnJo MiEnJo Apr 17, 2012 11:47 AM in response to MiEnJo
    Level 1 (0 points)
    Apr 17, 2012 11:47 AM in response to MiEnJo

    Yes, reproducible! Internal + external display on. Enter password, press enter -> Spinning beachball. Shutdown external display. Wait few seconds. Login successful and desktop shown. Now you can turn external display on and continue working. How to get some Apple engineer to take traces/logs from the system??

  • by Neos76,

    Neos76 Neos76 Apr 17, 2012 12:12 PM in response to David Gonçalves
    Level 1 (0 points)
    Apr 17, 2012 12:12 PM in response to David Gonçalves

    David, I totally agree with you!

     

    The behaviour when you need support should be at least the same they had when you have spent your money for their products.

  • by David Gonçalves,

    David Gonçalves David Gonçalves Apr 19, 2012 7:54 AM in response to Neos76
    Level 1 (0 points)
    Apr 19, 2012 7:54 AM in response to Neos76

    Neos76, Exactly! Apple shoud give to all clients the same behaviour when a client spend money! Apple isn't a cheap product so comparing with others, the support should be a lot better that what we have today!

     

    The warranty problem, clients shoud bother with, Apple shoud prepair them stores to work with diferents warranty without creationg problem for clients!

     

    My problem is the same as others in this post, some tell that Apple know's but I paid to send the computer to one ACC in Zurich, Data Quest, and it comes exactly the same! with the same problem! and that isn't correct! the other thing is that it's not understandable that i send one computer to repair and recieve it exactly that i send, and withou an answear!

     

    The tecnitian called for me and told me that the was fixed, and the problem was the hard disk cable...i stay happy, but when i recieved the computer the problem stills...

     

    I'm in contact with Apple Ireland! Lets see what they do for me!

     

    And my big problem is that I'm Portuguese, at this moment I'm in Switzerland and before October i'm not going to Portugal! So I will loose a 2000€ Macbookpro???

     

    Apple must Help me or others clients with these issues! It's their duty! I bought an Apple computer not an Apple Portugal Computer...in the botom tells Apple from Cuppertino / California and it is the same in all Apple products, but I have a documento that tell's me that I have 2 year's Warranty!

  • by David Gonçalves,

    David Gonçalves David Gonçalves Apr 21, 2012 4:06 AM in response to jmacbookpro
    Level 1 (0 points)
    Apr 21, 2012 4:06 AM in response to jmacbookpro

    Hi,

    I'm in contact with Apple to try to solve this problem.

     

    Just waiting for results!

     

    Hope next week to have some news about it! And Apple is concerned in help the clients! it's what i'm getting from them at this moment!

     

    And it's quite nice to work with people that help us with these issues!

  • by Nemrod,

    Nemrod Nemrod Apr 22, 2012 5:12 AM in response to jmacbookpro
    Level 1 (0 points)
    Apr 22, 2012 5:12 AM in response to jmacbookpro

    Hi folks,

     

    Another point i forgot to mention, in my expericience, although i have an additional display screen i did no notice a problem but i noticed that, most of the time, problem is when my MBP is on battery.

     

    Hope this help.

  • by Mattia A.,

    Mattia A. Mattia A. Apr 25, 2012 12:01 PM in response to jmacbookpro
    Level 1 (0 points)
    Apr 25, 2012 12:01 PM in response to jmacbookpro

    Hello,

    same problem here.

    I have 15" mbp bought at end of 2010 and since i installed Lion at september 2011 i had so many crash, mostly stuck at login screen.

    Today i found the time to do a clean install of Lion, but nothing changed.

     

    I will contact another time Genius bar but i have no idea what to do...

    It's been a "long" time ago, since Lion was released, i cant believe that Apple didnt found a fix to this COMMON problem.

     

    I lost hope

  • by Max Likely,

    Max Likely Max Likely Apr 25, 2012 12:52 PM in response to Mattia A.
    Level 1 (0 points)
    Apr 25, 2012 12:52 PM in response to Mattia A.

    Hi Mattia A - and others. There is finally some trade-press "support" for what we all know on this discussion. Apple has "dropped the ball" as far as OS X is concerned. Here is what Aussie newsletter, The Age, has to say.

     

    One reason - and I admit I am guessing here - is because Apple is obviously trying to make the Mac GUI look as much like the IOS 5 GUI as possible. The problem with this is that IOS5 and OSX, under the skin, have some fundamental differences. Memory-management - reference-counting vs. ARC - has been one of the differences.

     

    Interestingly, so far, we cannot develop Apps for iPhone-iPad on the iPad itself. For that we still need a Mac and XCode. On the one hand, it would be neat if OS X and IOS were identical under-the-skin. It might simplify development of IOS Apps. We might not need a "simulator" to test the Apps.

     

    Another side of the story was Steve Jobs' vision of "iCloud replacing our computers as the connection-hub" of our lives. This is a great example of the famed "reality-distortion-field" at work. Jobs hads occasionally been wrong before, and I think this will turn out to be his biggest mistake.

     

    It's still not too late to fix the problems with i-Cloud and OSX and IOS. But the gun is smoking and the clock is ticking.

  • by vea1083,

    vea1083 vea1083 Apr 29, 2012 7:39 PM in response to Max Likely
    Level 3 (696 points)
    Apr 29, 2012 7:39 PM in response to Max Likely

    Does anyone know if this log in screen issue with OS X Lion is still in OS X Mountain Lion? I mean by now I would expect that Apple would have released a patch already. Actually, graphics issue is what made me go back to SL, I have to admit that Lion did grow on me to some extent after getting used to it, however... SL is still my favorite Mac OS X release overall, and I have used the platform since OS X 10.4 Tiger.

     

    I do hope they get the graphics issues sorted out by the time OS X 10.7.4 comes out, if not I am afraid that this will be the first and last MacBook Pro that I'll ever buy.

  • by engine123,

    engine123 engine123 Apr 30, 2012 8:39 PM in response to jmacbookpro
    Level 1 (0 points)
    Apr 30, 2012 8:39 PM in response to jmacbookpro

    I'm really disappointed in Apple. The fact that 2010 Macbook Pros are freezing merely because of a new Lion installation is unacceptable. With all the people responding to this thread, it should be obvious to Apple that this is a problem. But nothing is being done. Is Apple just hoping this goes away on its own? That we'll just buy new laptops? A two year old $2000 laptop should not be turned into a brick because of an OS update. FIX THIS APPLE.

     

    And by the way, the solution SHOULD NOT BE disabling graphics switching. Ridiculous!

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