TS2377: MacBook Pro: Distorted video or no video issuesLearn about MacBook Pro: Distorted video or no video issues
Currently Being ModeratedApr 16, 2012 2:15 PM (in response to Numenius)
AFAIK, the 4 year time limit is set in stone. I'm not aware of any exceptions, even from users within one month of the cutoff.
Currently Being ModeratedApr 16, 2012 2:22 PM (in response to Numenius)
There is no Apple extension for this program. But some have reported, vary few, that they have gotten there notebooks fixed but it was after a long drawn out ordeal with Apple or they got lucky with the Apple Store / Genius Bar they went to.
Currently Being ModeratedApr 16, 2012 2:49 PM (in response to Shootist007)
I tried for an exception too, since my MBP first broke down with this problem (blank screen) within the 4 year window. But since I didn't get it repaired at an official Apple repair place, Apple wouldn't believe me. The repair didn't actually replace the logic board or the video card, but the screen worked again for 6 months until now.
Currently Being ModeratedApr 17, 2012 11:37 AM (in response to Numenius)
I have same problem. It is 6 months after a repair deadline. Hence, this is not recall for the explicit part failure. Apple should remove clime that they assemble hardware from the best parts and provide a lifetime expectation for their product, like ~ 4 years. Who knows, may be everything is going on as planed. It is possible to estimate an approximate time windows for a part failure based on it thermal packaging. So, plan to invest extra greens for new Mac, think again.
Currently Being ModeratedApr 17, 2012 6:25 PM (in response to Numenius)
The screen on my MBP went black yesterday, only 4 months after the 4 year deadline.
I am disappointed that Apple will not repair it or at least reduce the cost to have it repaired.
I registered my computer with Nvdia in 2011 when I first learned about the problem, however, I receieved only one reply saying that they would provide me with information regarding the repair of my computer if it was determined that my computer was impacted by the recall. Unfortunately, I did not receive any further communications.
My 15" MBP cost $1700.00 in 2008 when I purchased it. This is the first Apple computer that I have owned and it is the first computer that I have paid more than $1000 for. I just knew that I would have it for many years or that I would be able to donate it to charity or to a young person after I was finished using it.
All of my previous Windows computers have lasted more than 5 years, so I was able to give them away to someone or donate to charity once I was ready to upgrade.
I am disappointed by Apple's decision to decline repair for a known problem especially when they have made so much money from us, their loyal customers.
Currently Being ModeratedApr 18, 2012 9:15 AM (in response to JGOLD5)
Note that after the 4 years Apple will still give you 25% off the repair or the equivalent amount off a new computer. It's not much, but it's better than nothing.
Currently Being ModeratedJun 14, 2012 5:38 AM (in response to wjosten)
In my recent experience, the 4 year limit is not set in stone.
My Early 2008 MacBook Pro, purchased on March 1st 2008, has this issue on June 8th 2012 - the MBP starts up, but nothing appears on the screen or an external display. I saw a Genius about it on June 12th and was told that since the 4 year limit had passed, I wasn't entitled to a free repair.
I then made another Genius Bar appointment for the following day. This time I spoke to a more pleasant and fairer Genius, who seemed more willing to do the right thing for the customer. He said that as the MBP was only a few months over 4 years old, he would talk to the manager about the possibility of repairing it free of charge. The manager agreed to the free repair and I'll be collecting the repaired MBP tomorrow.
So to anyone who has a MBP with this issue shortly after the 4 years have passed: try different Geniuses, talk to the manager, or try different Apple Stores. Good luck!
Currently Being ModeratedJun 14, 2012 5:48 AM (in response to samnickels)
Yeah but you had to go twice and also get someone that was willing to break the Apple rules. This should not be the case. These units should be fixed FREE Of Charge whenever they fail.
Seriuosly I have no idea why people that have gone through this still support Apple with their purchases.
Currently Being ModeratedJul 23, 2012 6:49 PM (in response to Numenius)
I would just like to add my name to this thread. My graphics processor has just failed 4 years and 3 months after purchase. I believe that apple should replace all these defective processors for free. It is very bad customer service to expect us to pay for a fault that they knew about on such an expensive machine.
Currently Being ModeratedJul 24, 2012 11:54 PM (in response to Numenius)
I would also like to comment that I am having this issue after 4 years 10 months. I remote logged in and sent my System Information output to Apple.
I also contacted Apple authorized premium service provider who confirmed after looking at the System Information output, that I am having the symptoms of this problem, but there is nothing they can do because of the 4 years time limit.
Definitely it is very dissapointing that I was eagerly waiting for Mountain Lion and now I have no way to install it on a laptop that still supports it, because it is now VNC only.
Btw. Cost of this repair is also ridiculous where I live (parts + work): 576 € + 69 € = 645 € (about $ 804)
That is 150 % the price of a second hand similar (but working) machine around here nowadays.
Currently Being ModeratedJul 25, 2012 1:19 AM (in response to Numenius)
I was one of the problems with the MacBook Pro: Distorted video or no video issues, the failure of the NVIDIA GeForce 8600M GT graphics processors in my Macbook Pro 17 "2.5 GHz Intel Core 2 Duo Processser
I never recive e-mail from Apple about this problem or a phone call from my agent before.
Until this happens with my Macbook Pro. We are aware of these issues from different search engine (http://www.xlr8yourmac.com/feedback/MacBookPro_video_failure.html ).
In particular, the NVIDIA GeForce 8600M GT graphics processors that have a Distorted video or no video, and lifetime of MBP To decline. It is the responsibility of Apple directly, without regard to AppleCare.
I brought my MBP into many of the Apple service center in my country, . I never get good advice but they said "the new Logic board is not worth, buying a new one better," and no explained about "the MacBook Pro: Distorted video or no video issues".
I paid a lot of money for my Macbook Pro, It is important to my mind the most. It helped me work to earn money for my family, my father have cancer and old mother.
I believe that many customers have different reasons. and all customers, including me, trust and then select to use high quality products with Apple Logo, but this problem was not resolved. Until it is paid .... (And not a sustainable solution).
I have lost faith in Apple.
I was the only voice of the customer service I received. Appropriate and faith in this product. And also hope to get the best solution.
Currently Being ModeratedJul 26, 2012 1:18 PM (in response to Reiskaa)
I accidentaly fixed my computer by leaving it running in a vertical position as a server for 24 h ours or so in a closet with another server machine. Battery was disconnected. The machine got VERY hot and after I rebooted it I had a pleasant surprise because 8600M was working again. Let's see for how long though.
I don't suggest this as a repair but if you want to try heating up you machine as last resort, I think it is wise to remove the battery first.
Currently Being ModeratedJul 26, 2012 1:23 PM (in response to Reiskaa)
That is basically Baking the Logic board. If you are wondering what this is do a Google search for "Bake Macbook Pro Logic board". You will find many that have actually disassembled their Mac's and baked the Logic board in an oven and they come back to life. Don't quote me on this but I bet Apple does basically the same thing with the returned Bad Logic boards they get from this defect. And then of course sends them back out to be another replacement.
Sometimes it works for years and sometimes only for days.
Currently Being ModeratedJul 26, 2012 1:39 PM (in response to Shootist007)
and sometimes it just melts into a pool of silicone at the bottom of your oven that even the harshest chemicals wont remove. ovens are for pizzas not logic boards