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iTunes keeps asking to verify payment information

398302 Views 201 Replies Latest reply: Mar 6, 2014 1:55 PM by Ph43 RSS
  • Mazdaspeed3 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 14, 2012 3:34 AM (in response to whitby)

    Iv always hated apple, but decided to buy a iPhone 4s, I've had it two days now, been downloading free apps just fine, but now it won't let me, judging by everyone else's posts, it's happening a lot with no explanation, the only thing I can think of that's wrong is I downloaded a paid app, but didn't hav enough credit so it accepted it anyway and downloaded but since I still owe on this app it won't let me download anymore, so I'm hoping when I get paid that this is the problem, seems odd to want your credit details for a free app, and its never asked for my credit details before for a free app, I will post back if it sorts itself out, otherwise I may be tempted to return this phone back to the store

  • Mazdaspeed3 Level 1 Level 1 (0 points)

    Ok I've just read that to download free apps, u need a credit card on file, strange why, I rechecked all my info a lot of times, it was all correct, but have just noticed that under your billing address, there's two lines for st, I left the 2nd line blank, but this time I decided to add the word street, and now I get a different error message, this time saying unavailable funds, which is correct, so maybe I do owe them money

  • Mazdaspeed3 Level 1 Level 1 (0 points)

    Well I solved my problem, I went online, I clicked to view my account, payment info, there's a notice in red writing saying,  The billing of a previous purchase has failed because your credit card was declined, please provide valid credit card details and click done to pay your outstanding balance and continue using the store,                So I'm sorry to waste your guys time

  • Tommie Green Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 15, 2012 10:43 AM (in response to whitby)

    Wow, over 2 years, no solution. Of course I use PayPal, but after that $1 incident, I have not been able to

    link iTunes w/ PayPal since, even if money was in the account. Today, I decided to Iink my credit card (In good standings) w/ iTunes. The next thing that happened was a miracle, the debt was cleared, my purchases began to download and my apps began to update! But when I went to edit my payment type to return it back to PayPal, it would not verify PayPal again, no matter how many agreements were made... I think they blocked your payment type after it's denied. Even by $1. Some changes need to be made...

  • 073770083 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 25, 2012 2:35 PM (in response to whitby)

    Everytime I try to download a new app it asks me to sign in. Then I have to enter my billing info. How do i download apps without paying????????????//!!!!!!!

  • IPHONE EATER Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 30, 2012 10:01 AM (in response to 073770083)

    b4 our 1st iphone goes down the garden like a frizbee is there any way around this problem, brand new customer today then found out i cant even download FREE bbc iplayer without putting our debit card info in. now thats just sooooooooo crap, scammers is the best word for them... ive never ever had to put our bank info into a phone b4 we can download anything.... ADMIN GET BACK TO ME B4 THE PHONE N CONTRACT GOES  BACK N WE GO BACK TO NOKIA WHO WE HAVE BEEN WITH OVER 15 YEARS WITH NOTHING LIKE THIS CRAP.......

  • monkeymodified Level 1 Level 1 (0 points)

    I've had the same nightmare as many. I don't use a credit crd, only iTunes gift cards. Today all my devices would not let me buy anything even with over a hundred dollars credit.

    I tried updating billing info, deleting and re-entering and rebooting and all that.


    The final solution was to change my password on iTunes via my macbookpro making sure it had one capital letter and one number (my previous password had neither). I then updated all the other devices with that same password and my appleID.


    Everything now works.


    There was clearly something in the last software update that affected security, tightening up of password rules, but apple just never bothered to tell anyone of this issue.

  • hortonsamuel Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 29, 2012 10:21 PM (in response to whitby)

    I was having the same issue. It seemed to come about when I authorized my PC with my account. The credit card number on file was the one use to purchase the computer with, however, I have never bought anything in the iTunes Store using that card. I've always used gift cards. So, anyway, I tried to re-enter the security code to see if that would fix it. No such luck. So I called Apple, they walked me through changing the card information. Still no help. So the guy told me to use iTune's e-mail support. They got back to me within a few hours, and basically told me to do the same thing he did. Finally, I de-authorized all computers and re-authorized only my MacBook Pro. Then selected None in Payment Method. That worked, and now I'm sitting here, happily listening to my newly purchased Sonny & The Sandwitches EP. I hope maybe that will help some of you. I agree, Apple is a terror to deal with when you have any kind of issue.

  • greeniz62 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 1, 2012 12:58 PM (in response to whitby)

    OMG....Soooo happy I found this post.  Quickly solved my problem!  Thanx!

  • Crisz martinez Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 8, 2012 12:20 PM (in response to frank.g)

    sooooo as you guessd i am having the same problem i cant purchase anything not even the free apps , it keeps asking to verify when i do its says my security pin is incorrect.....when it is correct, so if anyone can help PLEASE DO

  • Bad Dog NY Level 1 Level 1 (0 points)

    Look back to one of my old posts, it may help. In short, try changing just one little thing in your info, like add the Salutaion "Mr." or retype first name, etc. as it forces system to re-examine the file as a whole.

  • Chandralalprabu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 5, 2012 1:35 AM (in response to whitby)

    hi try this way it works for me

    if it ask to pay

    -go to payment and select the payment type "None" instead of visa ,master

    -then give ur info of the any old credit ,address and phone num of it then click "done"


    thats it ...................



  • mell-1991. Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 16, 2012 4:14 PM (in response to whitby)

    hello ... i has similar problem ... with me a payment had been declined by my bank and i was unable to download free apps ... but i went to the apple store and they didn't have a clue ... i sussed this one out by my self hear is what i did ...


    go to ...


    type in draw something


    then second option should say  .... app store draw something free


    click that and click and click on the blue tab saying .. veiw in itunes then a box should appear click launch application then it will bring up i tunes


    click on free app


    then a box will pop up .. type ur apple i.d and password in


    then it will come up with billing error .. follow instructions and click veiw history may ask u 2 re-sign in ..

    then it should come up with all the apps u have purchaced weather they are free or not and at bottom will tell u in red if u ow money and will let u pay with a card 2 pay the debt ...



    hope this helped


    mell xx

  • Zchs Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 15, 2012 11:31 AM (in response to imPereira)

    no I think , when you start your account started it by putting a payment info in it , i mean you create it to buy apps.

    if you want an account only for a free apps , i think you should start a new accunt .






  • jalexromero Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 7, 2012 5:25 PM (in response to whitby)

    Thanks for the advice - it worked.

    Scariest thing is that these types of errors are starting to happen all over the place with mac / iphone / ipad stuff... this is exactly how Microsoft and Windows started to bug consumers and ultimately the reason why no one is buying their stuff anymore. I really hope Apple gets their act together - just like they have done in the past!!!

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