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How can I set up Facetime on a deactivated Sprint iphone 4?

1310 Views 7 Replies Latest reply: Apr 17, 2012 7:20 AM by peakcelln RSS
peakcelln Calculating status...
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Apr 15, 2012 10:56 AM

I bought a Sprint iphone 4 from someone who had deactivated due to he couldnt afford the extra data package; therefore the ESN is bad and not free and clear. I have a 12yr old son with Down Syndrome who had played with his sisters ipod touch and I thought we might be able to get him to like this one instead. When I showed him the Angry Birds game, to our astonishment, he took to it immediately. It is the first time he's ever played, and completed any game, ever. Needles to say what I bought for parts(I have a cell phone repair business) has now become his phone. Usually in these cases I do a complete reset, but instead, I have deleted all the prior owners personal information and reset up the wifi and my email info.


The problem I'm having is getting Facetime to work on this used iphone 4. Another daughter is away at college, has an iphone 4 with AT&T, and we would love for our son to be able to talk to the sister he misses so much. I have set up an account in Apple, followed all the instructions, and it never gets past the "Verifying"message then "Activation unsuccessful. Turn on Facetime to try again." We are utilizing Wifi and have a good strong connection, because I can surf the net and get into my AOL account.


I would really love to be able to set this up; can this be done? I am "Old School" and would need a step by step instruction. Thanx!!!

iPhone 4, iOS 5.1, Sprint Cdma
  • wjosten Level 10 Level 10 (91,460 points)

    I suspect the problem you're having is that it first wants to verify the phone number for FaceTime(it is after all a phone), and obviously that can't be done. Let me suggest you make an appointment at an Apple store. Explain the deal to the genius & hopefully they can activate FaceTime for you.

  • wjosten Level 10 Level 10 (91,460 points)

    You can make a genius appointment online so you don't have to wait. Only Sprint can "reset the number", that's the way it works on CDMA phones. I don't know for sure this is the issue, just a suspicion.

  • KiltedTim Level 8 Level 8 (36,005 points)

    The iPhone sends a silent SMS message to activate FaceTime and tie it to the phone number, unlike the iPod Touch and iPad. On a GSM iPhone, I don't believe there's a problem activating it without service. I could be wrong, and I'm sure someone will correct me if I am.  CDMA phones are a different animal altogether.


    If the person you got the phone from did not pay the Early Termination fee, then you may just be hosed.  If you paid money for it, try to get it back and just buy an iPod Touch for your son instead.


    You do not own the games that are installed on the phone now. No matter what you do, you legally have to buy them yourself using your own Apple ID.

  • KiltedTim Level 8 Level 8 (36,005 points)

    peakcelln wrote:


    I'm pretty sure this software(CDMA WS Pro) won't work with iphones.

    No, it won't. And attempting to do so would be considered an unauthorized modification to the phone, invalidating the warranty and forfeiting all rights to support.


    Your best bet is to take it in to the Genius bar and see what they can do for you. Sorry, I don't have a CDMA phone and don't have access to anyone with a de-activated CDMA phone to do any testing with. They are a different animal, though, due to the closed nature of CDMA.


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