Skip navigation

HT3275: Time Machine: Troubleshooting backup issues

Learn about Time Machine: Troubleshooting backup issues

HT3275 Time Machine stopped working after almost one year of backing up on a new WD 1TB Ext. HD

1319 Views 9 Replies Latest reply: Oct 4, 2012 9:13 PM by Elan01 RSS
IKH Calculating status...
Currently Being Moderated
Apr 16, 2012 10:59 AM

With a 1TB WD ext. HD, Time Machine suddenly stoped backing up. The message I get is "An error occurred while creating the back-up folder." I am using MacOS10.7.3 on my iMac. Tech at WD says HD is working as long as I can open it. What else should I do?

iMac, Mac OS X (10.6.7)
  • Linc Davis Level 10 Level 10 (107,930 points)

    Launch the Console application in any of the following ways:

     

    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.

     

    Select "system.log" from the file list. Enter "backupd" (without the quotes) in the String Matching text field. Post the messages from the last backup, beginning with "Starting standard backup." Post the log text, please, not a screenshot.

     

    If there are runs of repeated messages, please post only one example of each. Do not post many repetitions of the same message.

     

    Some personal information, such as the names of your files, may be included — edit that out, too, but don’t remove the context.

  • Linc Davis Level 10 Level 10 (107,930 points)

    I can't promise a solution, but I'll make an effort if you post the information requested.

  • BDAqua Level 10 Level 10 (114,800 points)

     

    Apr 16, 2012 3:08 PM

     

     

    Starting standard backup

    Apr 16 17:55:38 IrwinHonickmansiMac backupd[2542]: Error loading /Library/Plug-ins/DiskImages/NUMPlugin.bundle/Contents/MacOS/NUMPlugin:  dlopen(/Library/Plug-ins/DiskImages/NUMPlugin.bundle/Contents/MacOS/NUMPlugin, 262): no suitable image found.  Did find:

    Apr 16 17:55:38 IrwinHonickmansiMac backupd[2542]: Cannot find function pointer VRPreviewCFPlugInFactory for factory 20D1C6B2-6A02-11D7-B5A6-000393D45566 in CFBundle/CFPlugIn 0x7fc55051ab40 </Library/Plug-ins/DiskImages/NUMPlugin.bundle> (bundle, not loaded)

    Apr 16 17:55:39 IrwinHonickmansiMac com.apple.backupd[2542]: Backing up to: /Volumes/Time Machine/Backups.backupdb

    Apr 16 17:55:42 IrwinHonickmansiMac com.apple.backupd[2542]: Failed to create progress log file at path:/Volumes/Time Machine/Backups.backupdb/IrwinHonickmansiMac/2012-04-14-034922.inProgress/.Back up.356306142.019355.log.

    Apr 16 17:55:42 IrwinHonickmansiMac com.apple.backupd[2542]: Event store UUIDs don't match for volume: IKH HD

    Apr 16 17:55:42 IrwinHonickmansiMac com.apple.backupd[2542]: Event store UUIDs don't match for volume: Ext. HD

    Apr 16 17:55:42 IrwinHonickmansiMac com.apple.backupd[2542]: Error: (-36) Creating directory C482E06F-70C8-45B5-8A30-765F345B375A

    Apr 16 17:55:42 IrwinHonickmansiMac com.apple.backupd[2542]: Failed to make snapshot.

    Apr 16 17:55:52 IrwinHonickmansiMac com.apple.backupd[2542]: Backup failed with error: 2

     

    https://discussions.apple.com/thread/3881413?tstart=0

  • Linc Davis Level 10 Level 10 (107,930 points)

    Uninstall the worthless Norton Crapware for Macintosh according to the developer's instructions, reboot, and try again.

  • BDAqua Level 10 Level 10 (114,800 points)

    Linc, apparently theyve lost the link to this question, thay posted answer to this in...

     

    https://discussions.apple.com/thread/3881413?tstart=0

  • Linc Davis Level 10 Level 10 (107,930 points)

    Reported duplicate post and requested that they be merged.

  • Alex Nicholls Calculating status...

    can I join in.... here is my system log any ideas why It is asking me to start again!

     

    May  6 04:44:17 Alex com.apple.mdworker.pool.0[434]: I/O error : encoder error

    May  6 04:44:34: --- last message repeated 3 times ---

    May  6 04:44:34 Alex com.google.Chrome.framework.service_process/Users/alex/Library/Application_Supp ort/Google/Chrome[182]: [182:-1298067456:7202073423375:ERROR:cloud_print_proxy_backend.cc(449)] Notifications for connector CP_PROXY_1632079961566932571 disabled.

    May  6 04:44:34 Alex com.apple.backupd[531]: QUICKCHECK ONLY; FILESYSTEM DIRTY

    May  6 04:44:34 Alex com.apple.backupd[531]: Runtime corruption detected on /Volumes/TimeMachine/Alex.sparsebundle (fsck_hfs -q termination status: 3)

    May  6 04:44:35 Alex com.apple.backupd[531]: Network destination already mounted at: /Volumes/TimeMachine

    May  6 04:45:41 Alex com.google.Chrome.framework.service_process/Users/alex/Library/Application_Supp ort/Google/Chrome[182]: [182:-1298067456:7269293362799:ERROR:cloud_print_proxy_backend.cc(449)] Notifications for connector CP_PROXY_1632079961566932571 disabled.

    May  6 04:47:51 Alex com.google.Chrome.framework.service_process/Users/alex/Library/Application_Supp ort/Google/Chrome[182]: [182:-1298067456:7399127064727:ERROR:cloud_print_proxy_backend.cc(449)] Notifications for connector CP_PROXY_1632079961566932571 disabled.

    May  6 04:52:08 Alex com.google.Chrome.framework.service_process/Users/alex/Library/Application_Supp ort/Google/Chrome[182]: [182:-1298067456:7656834013770:ERROR:cloud_print_proxy_backend.cc(449)] Notifications for connector CP_PROXY_1632079961566932571 disabled.

    May  6 05:00:42 Alex com.google.Chrome.framework.service_process/Users/alex/Library/Application_Supp ort/Google/Chrome[182]: [182:-1298067456:8170504037754:ERROR:cloud_print_proxy_backend.cc(449)] Notifications for connector CP_PROXY_1632079961566932571 disabled.

    May  6 05:11:02 Alex com.apple.backupd[531]: Recovery backup declined by user.

    May  6 05:11:04 Alex com.apple.backupd[531]: Backup canceled.

    May  6 05:12:45 Alex com.apple.mtmd[68]: stat on /Users/alex/Library/Application Support/Google/Chrome/Default/History Index 2012-05-journal: No such file or directory

    May  6 05:12:45 Alex mds[69]: (Error) Backup: doBackupIndexFile could not stat backup location /.MobileBackups/Computer/2012-05-06-044358/Volume/Users/alex/Library/Applicatio n Support/Google/Chrome/Default/History Index 2012-05-journal /.MobileBackups/Computer/2012-05-06-044358/Volume/Users/alex/Library/Applicatio n Support/Google/Chrome/Default/History Index 2012-05-journal. Error 2 with uid 0

    May  6 05:12:45 Alex com.apple.mtmd[68]: stat on /Users/alex/Library/Application Support/Google/Chrome/Default/History Index 2012-05-journal: No such file or directory

    May  6 05:12:50 Alex mtmd[68]: Failed to get the path for fd 5 (Invalid argument)

    May  6 10:10:52: --- last message repeated 8 times ---

    May  6 10:10:55 Alex UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - PreProbe

    May  6 10:10:55 Alex configd[17]: network configuration changed.

    May  6 10:10:55 Alex com.google.Chrome.framework.service_process/Users/alex/Library/Application_Supp ort/Google/Chrome[182]: [182:-1298067456:8922670882187:ERROR:cloud_print_proxy_backend.cc(449)] Notifications for connector CP_PROXY_1632079961566932571 disabled.

    May  6 10:10:55 Alex applepushserviced[85]: <APSCourier: 0x7fc2a3e13710>: Stream error occurred for <APSTCPStream: 0x7fc2a5a000a0>: The operation couldn’t be completed. Socket is not connected

    May  6 10:10:55 Alex applepushserviced[85]: <APSCourier: 0x7fc2a3e13710>: Stream error occurred for <APSTCPStream: 0x7fc2a5b01620>: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)

    May  6 10:10:55 Alex applepushserviced[85]: <APSCourier: 0x7fc2a3e13710>: Stream error occurred for <APSTCPStream: 0x10f82c920>: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.)

    May  6 10:10:55 Alex configd[17]: network configuration changed.

    May  6 10:10:55 Alex com.google.Chrome.framework.service_process/Users/alex/Library/Application_Supp ort/Google/Chrome[182]: [182:-1298067456:8922731674788:ERROR:cloud_print_proxy_backend.cc(449)] Notifications for connector CP_PROXY_1632079961566932571 disabled.

    May  6 10:10:55 Alex UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Probe

    May  6 10:10:55 Alex UserEventAgent[11]: CaptiveNetworkSupport:CaptiveStartDetect:2343 Bypassing probe on NETGEAR1 because it is protected and not on the exception list

  • Elan01 Calculating status...

    BDAqua wrote:

     

    Linc, apparently theyve lost the link to this question, thay posted answer to this in...

     

    https://discussions.apple.com/thread/3881413?tstart=0

     

    unauthorized link? Trying to figure out this error on my iMac led me here…

     

     

    Oct  5 00:00:00 Altavek com.apple.backupd[2389]: Starting standard backup

    Oct  5 00:00:00 Altavek com.apple.backupd[2389]: Backing up to: /Volumes/Backup Drive/Backups.backupdb

    Oct  5 00:00:00 Altavek com.apple.backupd[2389]: 2012-10-05 00:00:00.523 FindSystemFiles[2391:f07] Looking for system packages

    Oct  5 00:00:01 Altavek com.apple.backupd[2389]: 2012-10-05 00:00:01.701 FindSystemFiles[2391:f07] Using system path cache v`57.3'.

    Oct  5 00:00:02 Altavek com.apple.backupd[2389]: Failed to create progress log file at path:/Volumes/Backup Drive/Backups.backupdb/Altavek/2012-10-04-090734.inProgress/.Backup.371102402.6 48592.log.

    Oct  5 00:00:02 Altavek com.apple.backupd[2389]: Error: (-36) Creating directory 761155A7-A238-4AF2-9DDC-AC88DA8EB1A8

    Oct  5 00:00:02 Altavek com.apple.backupd[2389]: Failed to make snapshot.

    Oct  5 00:00:13 Altavek com.apple.backupd[2389]: Backup failed with error: 2

     

     

    Old backup drive died, Brand new laCie Quadro freshly formatted and fsck'ed

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.