12 Replies Latest reply: May 5, 2012 5:50 AM by Damian Smith1
kirkili Level 1 Level 1 (0 points)

I just upgraded to 10.7.3 and now I can't install any applications. Everything else in the OS and in applications seems to work OK. After the installers ask for the system password, they do nothing. I doesn't hang; it just won't proceed any further in the install process. I can press the back button and it seems to do that just fine. I repaired the disk permissions, but to no avail.

 

After I installed 10.7.3, I tried to install an updater that was listed as being recommended for Time Machine users. That was the first time I tried to launch an installer of any sort and it did the same as above. I've gathered since then that the update wasn't necessary and was already included in the 10.7.3 I loaded today.

 

Any hints?

  • 1. Re: I just upgraded to 10.7.3 and now I can't install any applications.
    Linc Davis Level 10 Level 10 (118,480 points)

    Launch the Console application in any of the following ways:

     

    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.

     

    Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update. Post the log text, please, not a screenshot.

     

    If there are runs of runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

  • 2. Re: I just upgraded to 10.7.3 and now I can't install any applications.
    kirkili Level 1 Level 1 (0 points)

    This is the  pattern I see in the log:

     

    Apr 16 21:41:56 jk17 Installer[14135]: @(#)PROGRAM:Install  PROJECT:Install-686.3

    Apr 16 21:41:56 jk17 Installer[14135]: @(#)PROGRAM:Installer  PROJECT:Installer-530

    Apr 16 21:41:56 jk17 Installer[14135]: Hardware: MacBookPro8,3 @ 2.40 GHz (x 8), 16384 MB RAM

    Apr 16 21:41:56 jk17 Installer[14135]: Running OS Build: Mac OS X 10.7.3 (11D50d)

    Apr 16 21:41:56 jk17 Installer[14135]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

    Apr 16 21:41:56 jk17 Installer[14135]: Env: TMPDIR=/var/folders/vt/rrg11xf11jq42vyhh4rp8lh00000gn/T/

    Apr 16 21:41:56 jk17 Installer[14135]: Env: SHELL=/bin/bash

    Apr 16 21:41:56 jk17 Installer[14135]: Env: HOME=/Users/myusername

    Apr 16 21:41:56 jk17 Installer[14135]: Env: USER=myusername

    Apr 16 21:41:56 jk17 Installer[14135]: Env: LOGNAME=myusername

    Apr 16 21:41:56 jk17 Installer[14135]: Env: DISPLAY=/tmp/launch-eaqm2v/org.x:0

    Apr 16 21:41:56 jk17 Installer[14135]: Env: SSH_AUTH_SOCK=/tmp/launch-irDGer/Listeners

    Apr 16 21:41:56 jk17 Installer[14135]: Env: Apple_Ubiquity_Message=/tmp/launch-KINuQr/Apple_Ubiquity_Message

    Apr 16 21:41:56 jk17 Installer[14135]: Env: Apple_PubSub_Socket_Render=/tmp/launch-H4fWUH/Render

    Apr 16 21:41:56 jk17 Installer[14135]: Env: COMMAND_MODE=unix2003

    Apr 16 21:41:56 jk17 Installer[14135]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0

    Apr 16 21:41:56 jk17 Installer[14135]: Desktop Video  Installation Log

    Apr 16 21:41:56 jk17 Installer[14135]: Opened from: /Volumes/Desktop Video Installer/Desktop Video Installer 9.5.mpkg

    Apr 16 21:42:05 jk17 Installer[14135]: InstallerStatusNotifications plugin loaded

  • 3. Re: I just upgraded to 10.7.3 and now I can't install any applications.
    Linc Davis Level 10 Level 10 (118,480 points)

    Well, for those nine seconds of the installation, everything was normal. What happened after that, I have no way knowing from the information provided.

  • 4. Re: I just upgraded to 10.7.3 and now I can't install any applications.
    kirkili Level 1 Level 1 (0 points)

    I didn't think it would give you much to go on.

     

    The installer didn't quit, hang, or give any error message of any type. It just wouldn't proceed to do the actual install. It just returned happily to the same phase of the install dialog.

     

    Since nothing jumped out at you, I'm going to reinstall the OS from the combined disk image for 10.7.3.

     

    I'll let you know how it goes.

  • 5. Re: I just upgraded to 10.7.3 and now I can't install any applications.
    kirkili Level 1 Level 1 (0 points)

    Funny thing about running the combo 10.7.3 installer.

     

    It's an installer!!!

     

    It fails at the same point as any other installer. Is there a way to update just the installer without running an installer?

  • 6. Re: I just upgraded to 10.7.3 and now I can't install any applications.
    Linc Davis Level 10 Level 10 (118,480 points)

    Are you sure there's nothing in the log beyond what you posted above? It just ends right there?

  • 7. Re: I just upgraded to 10.7.3 and now I can't install any applications.
    kirkili Level 1 Level 1 (0 points)

    The interesting thing is that I just tried to update a utility for my RAID array. It didn't have the full GUI installer that I see with .pkg files. It downloaded the update, and right after it prompted me for the password it failed with a generic message: "An error occurred while installing the update. Please try again later." If I enter a wrong password, the dialog shakes like you'd expect.

     

    Here's the log for the Lion reinstall and the utility right after it, which has just one line, but it's an error and it might give you something to go on.

     

    Apr 16 22:10:41 jk17 Installer[18043]: @(#)PROGRAM:Install  PROJECT:Install-686.3

    Apr 16 22:10:41 jk17 Installer[18043]: @(#)PROGRAM:Installer  PROJECT:Installer-530

    Apr 16 22:10:41 jk17 Installer[18043]: Hardware: MacBookPro8,3 @ 2.40 GHz (x 8), 16384 MB RAM

    Apr 16 22:10:41 jk17 Installer[18043]: Running OS Build: Mac OS X 10.7.3 (11D50d)

    Apr 16 22:10:41 jk17 Installer[18043]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

    Apr 16 22:10:41 jk17 Installer[18043]: Env: TMPDIR=/var/folders/vt/rrg11xf11jq42vyhh4rp8lh00000gn/T/

    Apr 16 22:10:41 jk17 Installer[18043]: Env: SHELL=/bin/bash

    Apr 16 22:10:41 jk17 Installer[18043]: Env: HOME=/Users/kirkilj

    Apr 16 22:10:41 jk17 Installer[18043]: Env: USER=kirkilj

    Apr 16 22:10:41 jk17 Installer[18043]: Env: LOGNAME=kirkilj

    Apr 16 22:10:41 jk17 Installer[18043]: Env: DISPLAY=/tmp/launch-eaqm2v/org.x:0

    Apr 16 22:10:41 jk17 Installer[18043]: Env: SSH_AUTH_SOCK=/tmp/launch-irDGer/Listeners

    Apr 16 22:10:41 jk17 Installer[18043]: Env: Apple_Ubiquity_Message=/tmp/launch-KINuQr/Apple_Ubiquity_Message

    Apr 16 22:10:41 jk17 Installer[18043]: Env: Apple_PubSub_Socket_Render=/tmp/launch-H4fWUH/Render

    Apr 16 22:10:41 jk17 Installer[18043]: Env: COMMAND_MODE=unix2003

    Apr 16 22:10:41 jk17 Installer[18043]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0

    Apr 16 22:10:41 jk17 Installer[18043]: Mac OS X Update Combined  Installation Log

    Apr 16 22:10:41 jk17 Installer[18043]: Opened from: /Volumes/Mac OS X 10.7.3 Update Combo/MacOSXUpdCombo10.7.3.pkg

    Apr 16 22:10:41 jk17 Installer[18043]: Product archive /Volumes/Mac OS X 10.7.3 Update Combo/MacOSXUpdCombo10.7.3.pkg trustLevel=501

    Apr 16 22:10:54 jk17 Installer[18043]: InstallerStatusNotifications plugin loaded

    Apr 16 22:27:30 jk17 MiniLauncher[320]: Launch IncompatibleAppDisplay.app (1)

     

    It ends right there.

     

    My wife and I have a huge project over the next few days, so I'm thinking I need to leave it as it is for now and hope that I don't need to install anything. At least we can use what we have. I really wanted to use a new broadcast monitor interface that we received today. The driver software required 10.7.3, so I backed up to Time Machine and did the install.

     

    I'm clueless regarding Mac OS X internals, but I'm suspecting a permissions problem, which is why I did a repair on the permissions.

     

    I gotta turn in for the night. If you think of something, let me know. Thanks for your help.

     

    John

  • 8. Re: I just upgraded to 10.7.3 and now I can't install any applications.
    Linc Davis Level 10 Level 10 (118,480 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • 9. Re: I just upgraded to 10.7.3 and now I can't install any applications.
    kirkili Level 1 Level 1 (0 points)

    When I tried to boot into safe mode, I saw the password dialog to login to my account, but it wouldn't accept my password!! When I rebooted into normal mode, it logged in just fine. When I tried an install, the same thing happened. Could there be some cached password that's corrupted in some way?

     

    I'm very nervous about bricking my Mac with a tight deadline looming days away. As long as I can launch Final Cut Pro X, I'm happy for now, but I'll be stuck if I need to install anything while we shooting a documentary starting this Saturday.

     

    I'm going to create a new test account to see if the behavior exists there as well.

  • 10. Re: I just upgraded to 10.7.3 and now I can't install any applications.
    kirkili Level 1 Level 1 (0 points)

    Another hint. When I tried to create a new test account, it asked for my password and failed in the same way - silently. Now were getting somewhere. It looks like a general authentication issue and has nothing to do with installers.

  • 11. Re: I just upgraded to 10.7.3 and now I can't install any applications.
    Linc Davis Level 10 Level 10 (118,480 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” (without the quotes) and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Copy or drag — do not type — the line below into the Terminal window, then press return:

     

    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
    

     

    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.)

     

    Step 2

     

    Repeat with this line:

     

    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
    

     

    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.

     

    Step 3

     

    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
    

     

    Step 4

     

    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
    

     

    Important: If you synchronize with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5

     

    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
    

     

    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • 12. Re: I just upgraded to 10.7.3 and now I can't install any applications.
    Damian Smith1 Level 3 Level 3 (740 points)

    I'm having a similar problem after installing 10.7.3 and the Messages beta. I've unistalled Mesages with little bit of trouble.. Linc, I followed the step given in your final post any help would be appreciated.

     

    A screenshot of my actual error. I get this error not just for Flash, but also Handbrake. I receieve th error even when I try using a programs automatic update. However, not suprisingly I do not get the message when using Apple's software update.

    Screen Shot 2012-05-05 at 08.42.30.png
    Step 1 results

    com.symantec.kext.internetSecurity (1.3.2f5)

    com.symantec.kext.ips (3.2f8)

    com.cisco.nke.ipsec (2.0.1)

    com.symantec.kext.SymAPComm (11.1.2f17)

     

    Step 2 results

    org.macosforge.xquartz.privileged_startx

    com.symantec.symSchedDaemon.plist

    com.symantec.symdaemon

    com.symantec.sharedsettings

    com.symantec.Sched501-2.plist

    com.symantec.Sched501-1.plist

    com.symantec.navapdaemonsl

    com.symantec.navapd

    com.symantec.MissedTasks.plist

    com.symantec.diskMountNotify.plist

    com.symantec.avscandaemon

    com.micromat.TechToolProDaemon

    com.google.keystone.daemon

    com.bombich.ccc

     

    Step 3 result

    org.macosforge.xquartz.startx

    com.symantec.uiagent.application

    com.prosofteng.DGMonitor

    com.micromat.TechToolProAgent

    com.google.keystone.root.agent

    com.google.Chrome.framework.service_process/Users/damian/Library/Application_Sup port/Google/Chrome

    com.ecamm.printopia

    com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109

     

    Step 4 result

     

    /Library/Components:

     

     

    /Library/Extensions:

     

     

    /Library/Frameworks:

    AEProfiling.framework

    AERegistration.framework

    Adobe AIR.framework

    AudioMixEngine.framework

    Frameworks

    NyxAudioAnalysis.framework

    PluginManager.framework

    R.framework

    TSLicense.framework

    cisco-vpnclient.framework

    iLifeFaceRecognition.framework

    iLifeKit.framework

    iLifePageLayout.framework

    iLifeSQLAccess.framework

    iLifeSlideshow.framework

     

     

    /Library/Input Methods:

     

     

    /Library/Internet Plug-Ins:

    .DS_Store

    Flash Player.plugin

    Flip4Mac WMV Plugin.plugin

    Google Earth Web Plug-in.plugin

    JavaAppletPlugin.plugin

    OfficeLiveBrowserPlugin.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    RealPlayer Plugin.plugin

    Silverlight.plugin

    Unity Web Player.plugin

    Unused

    flashplayer.xpt

    googletalkbrowserplugin.plugin

    iPhotoPhotocast.plugin

    npgtpo3dautoplugin.plugin

    nsIQTScriptablePlugin.xpt

     

     

    /Library/Keyboard Layouts:

     

     

    /Library/LaunchAgents:

    com.google.keystone.agent.plist

    com.micromat.TechToolProAgent.plist

    com.prosofteng.DGMonitor.plist

    com.symantec.uiagent.application.plist

    org.macosforge.xquartz.startx.plist

     

     

    /Library/LaunchDaemons:

    com.apple.remotepairtool.plist

    com.bombich.ccc.plist

    com.google.keystone.daemon.plist

    com.micromat.TechToolProDaemon.plist

    com.symantec.MissedTasks.plist

    com.symantec.Sched501-1.plist

    com.symantec.Sched501-2.plist

    com.symantec.avscandaemon.plist

    com.symantec.diskMountNotify.plist

    com.symantec.navapd.plist

    com.symantec.navapdaemonsl.plist

    com.symantec.sharedsettings.plist

    com.symantec.symSchedDaemon.plist

    com.symantec.symdaemon.plist

    org.macosforge.xquartz.privileged_startx.plist

     

     

    /Library/PreferencePanes:

    Flash Player.prefPane

    Flip4Mac WMV.prefPane

    SymantecQuickMenu.prefPane

    TechTool Protection.prefPane

     

     

    /Library/PrivateFrameworks:

    SymAVScan.framework

    SymAppKitAdditions.framework

    SymBase.framework

    SymDaemon.framework

    SymIPS.framework

    SymIR.framework

    SymInternetSecurity.framework

    SymScheduler.framework

    SymSharedSettings.framework

    SymSubmission.framework

    SymUIAgent.framework

    SymUIAgentUI.framework

     

     

    /Library/PrivilegedHelperTools:

    com.bombich.ccc

     

     

    /Library/QuickLook:

    GBQLGenerator.qlgenerator

    iWork.qlgenerator

     

     

    /Library/QuickTime:

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    Flip4Mac WMV Advanced.component

    Flip4Mac WMV Export.component

    Flip4Mac WMV Import.component

    Google Camera Adapter 0.component

    Google Camera Adapter 1.component

     

     

    /Library/ScriptingAdditions:

     

     

    /Library/Spotlight:

    GBSpotlightImporter.mdimporter

    LogicPro.mdimporter

    Microsoft Office.mdimporter

    iWork.mdimporter

     

     

    /Library/StartupItems:

     

     

    /etc/mach_init.d:

     

     

    /etc/mach_init_per_login_session.d:

     

     

    /etc/mach_init_per_user.d:

     

     

    Library/Address Book Plug-Ins:

    SkypeABDialer.bundle

    SkypeABSMS.bundle

     

     

    Library/Fonts:

     

     

    Library/Input Methods:

    .localized

     

     

    Library/Internet Plug-Ins:

    Google Earth Web Plug-in.plugin

    WebEx.plugin

    fbplugin_1_0_3.plugin

     

     

    Library/Keyboard Layouts:

     

     

    Library/LaunchAgents:

    com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.E9E876AD-F4B4-43BE-A4F2-EC7 33492E799.plist

    com.ecamm.printopia.plist

    com.google.Chrome.framework.plist

     

     

    Library/PreferencePanes:

    Printopia.prefPane

     

    Step 5 result

     

    AdobeResourceSynchronizer, iTunesHelper, Air Video Server