1 2 Previous Next 18 Replies Latest reply: Aug 16, 2013 10:32 AM by djking
heySkippy Level 1 Level 1 (45 points)

I submitted my book Friday morning. Checking yestderday, I see this.

 

"Metadata Issue. There is an issue with the metadata. Contact us after you have verified and redelivered the metadata."

 

Trouble is, I can't see anything wrong with the metadata. The blanks are all filled in. Has anyone else seen this? I did a search here and it seems to indicate that Apple won't be able to tell me what the problem is. Any hints or pointers would be greatly appreciated.

  • 1. Re: Metadata Issue?
    K T Level 7 Level 7 (23,700 points)

    No red flags...?

  • 2. Re: Metadata Issue?
    heySkippy Level 1 Level 1 (45 points)

    Where would a red flag be? The Metadata section of my "Textbook Information" on iTunes Connect is free from flags.

     

    Could they be talking about Metadata within the book file itself?

  • 3. Re: Metadata Issue?
    heySkippy Level 1 Level 1 (45 points)

    To be clear, this is the "Metadata" the error is talking about?

     

    http://sarasotadetail.com/gallery2/d/20957-2/iTCScreen.JPG

  • 4. Re: Metadata Issue?
    Fabe Level 3 Level 3 (620 points)

    Hey Skippy ! I envy your walk. Double check your spelling in all the entries, that might be a cotchya. You could have two letters juxtaposed – jutxposed – and not have noticed. Then resubmit the book. - Fabe

  • 5. Re: Metadata Issue?
    heySkippy Level 1 Level 1 (45 points)

    Thanks Fabe, it was a lot of fun. Are you talking about spellings in the description of the screenshot I posted or somewhere within the book itself? I am unsure that the Metadata the error is referring to is what I posted in the screenshot or elsewhere such as in the book file.

     

    If it's the screenshot, then I am at a loss. I don't see anything wrong with it.

  • 6. Re: Metadata Issue?
    Fabe Level 3 Level 3 (620 points)

    No not the screen shots. What I mean is the data you typed into iTunes Producer ...

    Screen Shot 2012-03-13 at 9.42.02 AM.png

    Spot the spelling error...

  • 7. Re: Metadata Issue?
    Sammy311 Level 1 Level 1 (0 points)

    I have the same problem with many of my submitted ebooks. Any solutions or updates to this issue from Apple? Thanks

  • 8. Re: Metadata Issue?
    MichiHenning Level 4 Level 4 (1,350 points)

    It would be easy to verify for iTunes Producer whether the title in the metadata matches the title in the book. Sadly, it doesn't do that.

    "Metadata Issue. There is an issue with the metadata. Contact us after you have verified and redelivered the metadata."


    Singularly useful error message. The author gets to play the guessing game. Why not just say "The title in the metadata doesn't match the title of the book"?

    I have the same problem with many of my submitted ebooks.

    All I can suggest is to diligently go through each field of metadata, checking that it meets the requirements set up in the publisher guide and that the metadata is consistent with the book you submitted.

     

    Michi.

  • 9. Re: Metadata Issue?
    K T Level 7 Level 7 (23,700 points)


    MichiHenning wrote:

     

    Sadly, it doesn't do that.

    Sure, because it's easier to blame others for your mistakes...

  • 10. Re: Metadata Issue?
    MichiHenning Level 4 Level 4 (1,350 points)

    Well, I learned to do input data validation in my first semester computing course at university. Not a lot to ask for, exactly. First-semester students are expected to get that kind of thing right in their assgnments.

     

    Michi.

  • 11. Re: Metadata Issue?
    K T Level 7 Level 7 (23,700 points)

    What was it....3rd grade elementary where they teach you to check your work...?

     

    The submittal and review process is not a testing service.

  • 12. Re: Metadata Issue?
    MichiHenning Level 4 Level 4 (1,350 points)

    Lame repartee. I have to admit I expected better than that

     

    Michi.

  • 13. Re: Metadata Issue?
    K T Level 7 Level 7 (23,700 points)

    You have to stop acting like no one can get a book in the store....***** to be you if you fail, but you're encouraged to stick with it.

  • 14. Re: Metadata Issue?
    MichiHenning Level 4 Level 4 (1,350 points)

    K T wrote:

     

    You have to stop acting like no one can get a book in the store....

    I "have to stop"? I don't think so. K T, here, I'll make it really easy for you: my email is michi@triodia.com.

     

    Michi.

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