1 2 Previous Next 24 Replies Latest reply: May 17, 2012 10:51 PM by MacGuyUK
Alistair Nimmo Level 1 Level 1 (0 points)

HI

 

 

I am running 10.6.8 on a Macbook Pro.

 

My mac crashed this morning and on restart when I tried tolo on to my normal user account the screen briefly shows my normal desktop and then reverts back to the login screen. I have tried changing the password via the installation DVD and via other user accounts that i can access on the mac book, but still the problem exists.

 

Has anyone any ideas to solve this?

  • 2. Re: Problems logging on to user account
    wjosten Level 10 Level 10 (93,285 points)
  • 3. Re: Problems logging on to user account
    Alistair Nimmo Level 1 Level 1 (0 points)

    Just tried the suggestion from Linc Davis - didn't work for me

  • 4. Re: Problems logging on to user account
    Linc Davis Level 10 Level 10 (118,030 points)

    What exactly did you do?

  • 5. Re: Problems logging on to user account
    Alistair Nimmo Level 1 Level 1 (0 points)

    I deleted: Library/Preferences/com.apple.recentitems.plist and restarted. Now restoring from my recent time machine back up - got another 40 minutes to go!

  • 6. Re: Problems logging on to user account
    Linc Davis Level 10 Level 10 (118,030 points)

    You need to delete that file in the home folder of the account you can't log into, not the one you are logged into.

  • 7. Re: Problems logging on to user account
    Alistair Nimmo Level 1 Level 1 (0 points)

    The restore didn't solve the problem. So where do I find the home folder of another user account? I am currently logged in using another user account that I have (also admin)

  • 8. Re: Problems logging on to user account
    Linc Davis Level 10 Level 10 (118,030 points)

    Launch the Terminal application in any of the following ways:

     

    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.

     

    Drag or copy — do not type — the following line into the Terminal window, then press return:

     

    sudo -s

     

    You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up.

     

    Now enter this:

     

    cd ~username

     

    For "username", substitute the short name of the problem account. There are no spaces in that name.

     

    If you don't get an error message from that command, drag or copy the following:

     

    ls Library/Preferences/com.apple.recentitems.plist

     

    You should get the following line of output, and nothing else (apart from a new shell prompt):

     

     

    Library/Preferences/com.apple.recentitems.plist

      

    If that's the case, enter:

     

    rm !$

     

    Quit Terminal and try again to log in.

  • 9. Re: Problems logging on to user account
    Alistair Nimmo Level 1 Level 1 (0 points)

    I've tried what you suggested but it hasn't cured the problem

  • 10. Re: Problems logging on to user account
    Linc Davis Level 10 Level 10 (118,030 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • 11. Re: Problems logging on to user account
    Alistair Nimmo Level 1 Level 1 (0 points)

    Carried out the test and I can log in in safe mode but not in normal mode

  • 12. Re: Problems logging on to user account
    Linc Davis Level 10 Level 10 (118,030 points)

    Launch the Console application in any of the following ways:

     

    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.

     

    Step 1

     

    Enter "loginwindow" (without the quotes) in the Filter text field. Post the messages from the time of the last failed login attempt, if any — the text, please, not a screenshot.

     

    Step 2

     

    Still in the Console window, look under System Diagnostic Reports and User Diagnostic Reports for crash reports. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report from each category and post the contents — again, the text, not a screenshot. For privacy’s sake, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the reports, if it’s present (it may not be.)

  • 13. Re: Problems logging on to user account
    Alistair Nimmo Level 1 Level 1 (0 points)

    Is this what you need?

     

    Step 1 messages:

     

    19/04/2012 14:38:41com.apple.loginwindow[27]Thu Apr 19 14:38:41 Alistair-Nimmos-Computer-2.local loginwindow[27] <Warning>: CGSShutdownServerConnections: Detaching application from window server
    19/04/2012 14:38:41com.apple.loginwindow[27]Thu Apr 19 14:38:41 Alistair-Nimmos-Computer-2.local loginwindow[27] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server
    19/04/2012 14:48:03com.apple.loginwindow[523]Thu Apr 19 14:48:03 Alistair-Nimmos-Computer-2.local loginwindow[523] <Warning>: CGSShutdownServerConnections: Detaching application from window server
    19/04/2012 14:48:03com.apple.loginwindow[523]Thu Apr 19 14:48:03 Alistair-Nimmos-Computer-2.local loginwindow[523] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server
    19/04/2012 14:53:02com.apple.UserEventAgent-LoginWindow[114]dontAutoLoad = EMPTY!
    19/04/2012 14:53:34com.apple.loginwindow[28]2012-04-19 14:53:34.226 ManagedClient[118:903] -xaStopDACallbacks: time out processing volumes after waiting 0.0 seconds - queue still contains 104040288 volumes
    19/04/2012 15:09:56com.apple.launchd.peruser.503[272](0x3024b0.anonymous.loginwindow[242]) Bug: launchd_core_logic.c:8637 (24498):0
    19/04/2012 15:34:34com.apple.loginwindow[28]2012-04-19 15:34:34.048 ManagedClient[113:903] -xaStopDACallbacks: time out processing volumes after waiting 0.0 seconds - queue still contains 132272528 volumes
    19/04/2012 16:01:26com.apple.loginwindow[28]Thu Apr 19 16:01:26 Alistair-Nimmos-Computer-2.local loginwindow[28] <Warning>: CGSShutdownServerConnections: Detaching application from window server
    19/04/2012 16:01:26com.apple.loginwindow[28]Thu Apr 19 16:01:26 Alistair-Nimmos-Computer-2.local loginwindow[28] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server
    19/04/2012 16:01:28com.apple.loginwindow[28]Thu Apr 19 16:01:28 Alistair-Nimmos-Computer-2.local loginwindow[28] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    19/04/2012 16:06:54com.apple.loginwindow[410]Thu Apr 19 16:06:54 Alistair-Nimmos-Computer-2.local loginwindow[410] <Warning>: CGSShutdownServerConnections: Detaching application from window server
    19/04/2012 16:06:54com.apple.loginwindow[410]Thu Apr 19 16:06:54 Alistair-Nimmos-Computer-2.local loginwindow[410] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server
    19/04/2012 16:11:36com.apple.loginwindow[651]Thu Apr 19 16:11:36 Alistair-Nimmos-Computer-2.local loginwindow[651] <Warning>: CGSShutdownServerConnections: Detaching application from window server
    19/04/2012 16:11:36com.apple.loginwindow[651]Thu Apr 19 16:11:36 Alistair-Nimmos-Computer-2.local loginwindow[651] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server
    19/04/2012 16:13:40com.apple.loginwindow[883]Thu Apr 19 16:13:40 Alistair-Nimmos-Computer-2.local loginwindow[883] <Warning>: CGSShutdownServerConnections: Detaching application from window server
    19/04/2012 16:13:40com.apple.loginwindow[883]Thu Apr 19 16:13:40 Alistair-Nimmos-Computer-2.local loginwindow[883] <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server
    19/04/2012 16:13:41com.apple.loginwindow[883]Thu Apr 19 16:13:41 Alistair-Nimmos-Computer-2.local loginwindow[883] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    19/04/2012 16:38:47com.apple.loginwindow[28]2012-04-19 16:38:47.828 ManagedClient[113:903] -xaStopDACallbacks: time out processing volumes after waiting 0.0 seconds - queue still contains 105173840 volumes
    19/04/2012 16:49:07com.apple.loginwindow[25]shutdown: / is busy updating; waiting for lock
    19/04/2012 17:11:25com.apple.loginwindow[25]shutdown: / is busy updating; waiting for lock

     

     

    Step 2

     

     

    Process:         Finder [278]

    Path:            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

    Identifier:      com.apple.finder

    Version:         10.6.8 (10.6.8)

    Build Info:      Finder_FE-6650801~13

    Code Type:       X86 (Native)

    Parent Process:  launchd [272]

     

     

    Date/Time:       2012-04-19 15:09:53.384 +0100

    OS Version:      Mac OS X 10.6.8 (10K549)

    Report Version:  6

    Sleep/Wake UUID: 17F75F4F-D8B4-4EFD-813C-121DAF2017D5

     

     

    Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)

    Exception Codes: 0x0000000000000001, 0x0000000000000000

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

    0   com.apple.finder                        0x000d6db3 0x1000 + 875955

    1   ???                                     0x08421fc0 0 + 138551232

     

     

    Thread 1:  Dispatch queue: com.apple.libdispatch-manager

    0   libSystem.B.dylib                       0x019b0382 kevent + 10

    1   libSystem.B.dylib                       0x019b0a9c _dispatch_mgr_invoke + 215

    2   libSystem.B.dylib                       0x019aff59 _dispatch_queue_invoke + 163

    3   libSystem.B.dylib                       0x019afcfe _dispatch_worker_thread2 + 240

    4   libSystem.B.dylib                       0x019af781 _pthread_wqthread + 390

    5   libSystem.B.dylib                       0x019af5c6 start_wqthread + 30

     

     

    Thread 2:  Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue

    0   libSystem.B.dylib                       0x019e7e8e pwrite$UNIX2003 + 10

    1   ...ple.CoreServices.CarbonCore          0x03f89131 BasicWrite(FileRecord*, short, long long, unsigned long long*, void*, unsigned long long*) + 160

    2   ...ple.CoreServices.CarbonCore          0x03f89063 PBWriteForkSync + 117

    3   ...ple.CoreServices.CarbonCore          0x03f88fda FSWriteFork + 59

    4   com.apple.DesktopServices               0x003de2b5 TFSInfo::WriteForkFromMark(short, unsigned long, void*, unsigned long*) + 69

    5   com.apple.DesktopServices               0x003dd4a5 TPropertyInfo::FlushChanges(TCountedPtr<TFSInfo> const&, TCountedPtr<TPropertyInfoList> const&, bool) + 929

    6   com.apple.DesktopServices               0x003dd0c4 TPropertyInfo::FlushChanges(TCountedPtr<TCFURLInfo> const&, TCountedPtr<TPropertyInfoList> const&, bool) + 154

    7   com.apple.DesktopServices               0x003dcef0 THFSPlusPropertyStore::FlushChanges() + 146

    8   com.apple.DesktopServices               0x003df066 TFSVolumeInfo::Flush(bool) + 78

    9   com.apple.DesktopServices               0x003defeb TFSVolumeInfo::HandleFlushRequest(short) + 99

    10  com.apple.DesktopServices               0x003def66 __ScheduleVolumeFlush_block_invoke_1 + 65

    11  libSystem.B.dylib                       0x019be498 _dispatch_source_latch_and_call + 62

    12  libSystem.B.dylib                       0x019b13d2 _dispatch_source_invoke + 210

    13  libSystem.B.dylib                       0x019aff59 _dispatch_queue_invoke + 163

    14  libSystem.B.dylib                       0x019b0495 _dispatch_queue_drain + 258

    15  libSystem.B.dylib                       0x019afee8 _dispatch_queue_invoke + 50

    16  libSystem.B.dylib                       0x019afcfe _dispatch_worker_thread2 + 240

    17  libSystem.B.dylib                       0x019af781 _pthread_wqthread + 390

    18  libSystem.B.dylib                       0x019af5c6 start_wqthread + 30

     

     

    Thread 3:

    0   libSystem.B.dylib                       0x01989afa mach_msg_trap + 10

    1   libSystem.B.dylib                       0x0198a267 mach_msg + 68

    2   com.apple.CoreFoundation                0x01cb82df __CFRunLoopRun + 2079

    3   com.apple.CoreFoundation                0x01cb73c4 CFRunLoopRunSpecific + 452

    4   com.apple.CoreFoundation                0x01cbd304 CFRunLoopRun + 84

    5   com.apple.DesktopServices               0x003b0b3d TSystemNotificationTask::SystemNotificationTaskProc(void*) + 643

    6   ...ple.CoreServices.CarbonCore          0x03f6c54a PrivateMPEntryPoint + 68

    7   libSystem.B.dylib                       0x019b7259 _pthread_start + 345

    8   libSystem.B.dylib                       0x019b70de thread_start + 34

     

     

    Thread 4:

    0   libSystem.B.dylib                       0x019b7aa2 __semwait_signal + 10

    1   libSystem.B.dylib                       0x019b775e _pthread_cond_wait + 1191

    2   libSystem.B.dylib                       0x019b93f8 pthread_cond_wait$UNIX2003 + 73

    3   com.apple.finder                        0x000276a7 0x1000 + 157351

    4   com.apple.finder                        0x00006e10 0x1000 + 24080

    5   com.apple.finder                        0x00006cca 0x1000 + 23754

    6   libSystem.B.dylib                       0x019b7259 _pthread_start + 345

    7   libSystem.B.dylib                       0x019b70de thread_start + 34

     

     

    Thread 5:  com.apple.CFSocket.private

    0   libSystem.B.dylib                       0x019a8ac6 select$DARWIN_EXTSN + 10

    1   com.apple.CoreFoundation                0x01cf7c53 __CFSocketManager + 1091

    2   libSystem.B.dylib                       0x019b7259 _pthread_start + 345

    3   libSystem.B.dylib                       0x019b70de thread_start + 34

     

     

    Thread 6:

    0   libSystem.B.dylib                       0x019b7aa2 __semwait_signal + 10

    1   libSystem.B.dylib                       0x019b775e _pthread_cond_wait + 1191

    2   libSystem.B.dylib                       0x019b93f8 pthread_cond_wait$UNIX2003 + 73

    3   com.apple.finder                        0x0006f0bb 0x1000 + 450747

    4   com.apple.finder                        0x0006cdef 0x1000 + 441839

    5   com.apple.finder                        0x00006cca 0x1000 + 23754

    6   libSystem.B.dylib                       0x019b7259 _pthread_start + 345

    7   libSystem.B.dylib                       0x019b70de thread_start + 34

     

     

    Thread 7:

    0   libSystem.B.dylib                       0x019b7aa2 __semwait_signal + 10

    1   libSystem.B.dylib                       0x019b775e _pthread_cond_wait + 1191

    2   libSystem.B.dylib                       0x019b93f8 pthread_cond_wait$UNIX2003 + 73

    3   com.apple.finder                        0x000276a7 0x1000 + 157351

    4   com.apple.finder                        0x00006e10 0x1000 + 24080

    5   com.apple.finder                        0x00006cca 0x1000 + 23754

    6   libSystem.B.dylib                       0x019b7259 _pthread_start + 345

    7   libSystem.B.dylib                       0x019b70de thread_start + 34

     

     

    Thread 8:

    0   libSystem.B.dylib                       0x019b7aa2 __semwait_signal + 10

    1   libSystem.B.dylib                       0x019b775e _pthread_cond_wait + 1191

    2   libSystem.B.dylib                       0x019b93f8 pthread_cond_wait$UNIX2003 + 73

    3   com.apple.Foundation                    0x01f346b3 -[NSCondition wait] + 316

    4   com.apple.Foundation                    0x01f21d35 -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 1111

    5   com.apple.Foundation                    0x01f218d7 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:modes:] + 92

    6   com.apple.imageKit                      0x0157792a -[_IKIRLMainProxy forwardInvocation:] + 121

    7   com.apple.CoreFoundation                0x01cf5ca4 ___forwarding___ + 1108

    8   com.apple.CoreFoundation                0x01cf57d2 _CF_forwarding_prep_0 + 50

    9   com.apple.imageKit                      0x0162ead1 -[IKTaskManager taskLoop] + 2401

    10  com.apple.Foundation                    0x01f0c4c4 -[NSThread main] + 45

    11  com.apple.Foundation                    0x01f0c474 __NSThread__main__ + 1499

    12  libSystem.B.dylib                       0x019b7259 _pthread_start + 345

    13  libSystem.B.dylib                       0x019b70de thread_start + 34

     

     

    Thread 0 crashed with X86 Thread State (32-bit):

      eax: 0xbfffe8f0  ebx: 0x08421fc0  ecx: 0xbfffe8e8  edx: 0x00348ce8

      edi: 0x084a9e40  esi: 0x08419f80  ebp: 0xbfffe8b7  esp: 0xbfffe87c

       ss: 0x0000001f  efl: 0x00010286  eip: 0x000d6db3   cs: 0x00000017

       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

      cr2: 0xffe2a17c

     

     

    Binary Images:

        0x1000 -   0x344feb  com.apple.finder 10.6.8 (10.6.8) <4C13467E-6B48-FEA8-44AE-0801C93609E9> /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

      0x3af000 -   0x489fff  com.apple.DesktopServices 1.5.11 (1.5.11) <800F2040-9211-81A7-B438-7712BF51DEE3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

      0x4d4000 -   0x511ff7  com.apple.SystemConfiguration 1.10.8 (1.10.2) <50E4D49B-4F61-446F-1C21-1B2BA814713D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

      0x52e000 -   0x794ff7  com.apple.security 6.1.2 (55002) <A476227B-409D-A457-7D4D-A631A0B4AFDB> /System/Library/Frameworks/Security.framework/Versions/A/Security

      0x871000 -   0x8aafe7  com.apple.bom 10.0 (164) <CC61CCD7-F76C-45DD-6666-C0E0D07C7343> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

      0x8b9000 -   0x8c2ff7  com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

      0x8cc000 -   0x929ff7  com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

      0x949000 -   0x98dff3  com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

      0x9ac000 -   0xd17ff7  com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

      0xde7000 -   0xde7ff7  com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

      0xdea000 -   0xdf8ff7  com.apple.opengl 1.6.14 (1.6.14) <82622F67-E032-0BF6-A78D-50B346E8D0FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

      0xe00000 -   0xe77ff3  com.apple.backup.framework 1.2.2 (1.2.2) <D65F2FCA-15EB-C200-A08F-7DC4089DA6A2> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

      0xe90000 -   0xeceff7  com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

      0xef1000 -   0xefdff7  com.apple.Collaboration 38 (38) <3B07CE44-7285-8E2D-9912-510C803597A4> /System/Library/Frameworks/Collaboration.framework/Versions/A/Collaboration

      0xf08000 -  0x108afe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib

    0x10ec000 -  0x10f9ff7  com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

    0x1102000 -  0x1426fef  com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox

    0x1566000 -  0x1748fff  com.apple.imageKit 2.0.3 (1.0) <6E557757-26F7-7941-8AE7-046EC1871F50> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit

    0x181a000 -  0x1888ff7  com.apple.QuickLookUIFramework 2.3 (327.6) <74706A08-5399-24FE-00B2-4A702A6B83C1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI

    0x18c4000 -  0x192efe7  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib

    0x1989000 -  0x1b30ff7  libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

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    0x6f3d000 -  0x73f8ff7  com.apple.VideoToolbox 0.484.60 (484.60) <B53299EC-E30F-EC04-779D-29B7113CC14A> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x

    0x74a1000 -  0x74e8ffb  com.apple.CoreMediaIOServices 140.0 (1496) <DA152F1C-8EF4-4F5E-6D60-82B1DC72EF47> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices

    0x7509000 -  0x7803fef  com.apple.QuickTime 7.6.6 (1789) <38255AA2-8087-5AE0-CA4B-1DDE611540B1> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

    0x78af000 -  0x78afff7  com.apple.Carbon 150 (152) <8F767518-AD3C-5CA0-7613-674CD2B509C4> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

    0x78b2000 -  0x792dfff  com.apple.AppleVAFramework 4.10.27 (4.10.27) <BFD2D1CA-535C-F16F-0EB5-04905ABD65CF> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA

    0x7937000 -  0x797aff7  com.apple.NavigationServices 3.5.4 (182) <8DC6FD4A-6C74-9C23-A4C3-715B44A8D28C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices

    0x79a3000 -  0x79a5ff7  com.apple.securityhi 4.0 (36638) <6118C361-61E7-B34E-93DB-1B88108F8F18> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI

    0x79aa000 -  0x79b0fff  com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

    0x79b8000 -  0x79bbffb  com.apple.help 1.3.2 (41.1) <8AC20B01-4A3B-94BA-D8AF-E39034B97D8C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

    0x79c0000 -  0x7a24ffb  com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering

    0x7a46000 -  0x7a5bfff  com.apple.ImageCapture 6.1 (6.1) <B909459A-EAC9-A7C8-F2A9-CD757CDB59E8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture

    0x7a71000 -  0x7a8dfe3  com.apple.openscripting 1.3.1 (???) <2A748037-D1C0-6D47-2C4A-0562AF799AC9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

    0x7a9d000 -  0x7af5fe7  com.apple.datadetectorscore 2.0 (80.7) <ADDE04FB-90A7-2132-75AF-C6B19DD0D97E> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore

    0x7b1e000 -  0x7b78fe7  com.apple.CorePDF 1.4 (1.4) <78A1DDE1-1609-223C-A532-D282DC5E0CD0> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF

    0x7ba7000 -  0x7bd7ff7  com.apple.MeshKit 1.1 (49.2) <5A74D1A4-4B97-FE39-4F4D-E0B80F0ADD87> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit

    0x7bf6000 -  0x7ea3feb  com.apple.JavaScriptCore 6534.55 (6534.55.2) <2FF650FE-AE0A-BB83-0BC6-BD2D192F2873> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

    0x7f0f000 -  0x7f65ff7  com.apple.MeshKitRuntime 1.1 (49.2) <CB9F38B1-E107-EA62-EDFF-02EE79F6D1A5> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime

    0x7f95000 -  0x8097fef  com.apple.MeshKitIO 1.1 (49.2) <D0401AC5-1F92-2BBB-EBAB-58EDD3BA61B9> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO

    0x81c6000 -  0x81c7ff7  com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings

    0x81e9000 -  0x81f4ff7  libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <287DECA3-7821-32B6-724D-AE03A9A350F9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

    0x8761000 -  0x879cffb  libFontRegistry.dylib ??? (???) <19ED5DE0-D3AF-B229-9193-35D58FE377E5> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistry.dylib

    0x87b7000 -  0x87baff7  libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <4D766435-EB76-C384-0127-1D20ACD74076> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib

    0x199ae000 - 0x199e1fff  libTrueTypeScaler.dylib ??? (???) <8ADB7D19-413E-4499-C874-13C383F97685> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libTrueTypeScaler.dylib

    0x19ad1000 - 0x19af5fe7  GLRendererFloat ??? (???) <F19DDBE8-1DF6-6618-F554-0E81ED85CE67> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat

    0x1a879000 - 0x1a8baff7  libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <80998F66-0AD7-AD12-B9AF-3E8D2CE6DE05> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib

    0x1b563000 - 0x1b9b4fef  com.apple.RawCamera.bundle 3.7.1 (570) <AF94D180-5E0F-10DF-0CB2-FD8EDB110FA2> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

    0x1bb1b000 - 0x1bc94ff7  GLEngine ??? (???) <76C922AA-A4A7-2835-537B-17F316AD95F6> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine

    0x1bcc6000 - 0x1bf02fef  com.apple.ATIRadeonX1000GLDriver 1.6.36 (6.3.6) <5370EAFE-71E0-6740-7C3F-705442BFC504> /System/Library/Extensions/ATIRadeonX1000GLDriver.bundle/Contents/MacOS/ATIRade onX1000GLDriver

    0x20000000 - 0x20098fe7  edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

    0x3f000000 - 0x3f013ff7  com.apple.FileSync.framework 5.0.3 (375) <16A987EA-CB47-E47C-B997-9B0647B2E422> /System/Library/PrivateFrameworks/FileSync.framework/Versions/A/FileSync

    0x64b00000 - 0x64b07ff3  com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

    0x8fe00000 - 0x8fe4163b  dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld

    0xfa100000 - 0xfa192fe7  com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore

    0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

     

     

    Process:         DiskMountNotify [226]

    Path:            /usr/libexec/oah/translate

    Identifier:      DiskMountNotify

    Version:         ??? (???)

    Code Type:       PPC (Translated)

    Parent Process:  launchd [171]

     

     

    Date/Time:       2012-04-19 15:47:53.974 +0100

    OS Version:      Mac OS X 10.6.8 (10K549)

    Report Version:  6

     

     

    Exception Type:  EXC_CRASH (SIGTRAP)

    Exception Codes: 0x0000000000000000, 0x0000000000000000

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

    0   libSystem.B.dylib                       0x80239236 __pthread_kill + 10

    1   libSystem.B.dylib                       0x80238ad7 pthread_kill + 95

    2   com.symantec.diskMountNotify            0xb80bfb30 0xb8000000 + 785200

    3   com.symantec.diskMountNotify            0xb80c0037 0xb8000000 + 786487

    4   com.symantec.diskMountNotify            0xb80dd8e8 0xb8000000 + 907496

    5   com.symantec.diskMountNotify            0xb8145397 spin_lock_wrapper + 1791

    6   com.symantec.diskMountNotify            0xb801ceb7 0xb8000000 + 118455

     

     

    Thread 1:

    0   libSystem.B.dylib                       0x80142afa mach_msg_trap + 10

    1   libSystem.B.dylib                       0x80143267 mach_msg + 68

    2   com.symantec.diskMountNotify            0xb819440f CallPPCFunctionAtAddressInt + 206231

    3   libSystem.B.dylib                       0x80170259 _pthread_start + 345

    4   libSystem.B.dylib                       0x801700de thread_start + 34

     

     

    Thread 0 crashed with X86 Thread State (32-bit):

      eax: 0x00000000  ebx: 0x802fc540  ecx: 0xb7fff9ac  edx: 0x80239236

      edi: 0xb8211640  esi: 0x00000005  ebp: 0xb7fff9d8  esp: 0xb7fff9ac

       ss: 0x0000001f  efl: 0x00000286  eip: 0x80239236   cs: 0x00000007

       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

      cr2: 0xffe2a1d8

     

     

    Binary Images:

    0x80000000 - 0x8005dff7  com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

    0x8007d000 - 0x800e7fe7  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib

    0x80142000 - 0x802e9ff7  libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

    0x8036b000 - 0x804e6fe7  com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

    0x805de000 - 0x805ecfe7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib

    0x805f1000 - 0x805fdff7  libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib

    0x80601000 - 0x80647ff7  libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib

    0x80654000 - 0x807d6fe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib

    0x80838000 - 0x808e5fe7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib

    0x808f9000 - 0x808fcfe7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib

    0x8fe00000 - 0x8fe4163b  dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld

    0xb8000000 - 0xb81defff +com.symantec.diskMountNotify 9.0.3 (6) <F24FBFDD-E694-6F38-BFFB-293613CEF2DE> /Library/Application Support/Norton Solutions Support/Norton AntiVirus/DiskMountNotify.app/Contents/MacOS/DiskMountNotify

    0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

     

     

    Translated Code Information:

    objc[226]: garbage collection is ON

    NO CRASH REPORT

  • 14. Re: Problems logging on to user account
    Linc Davis Level 10 Level 10 (118,030 points)

    Uninstall the Symantec/Norton crapware by following the developer's instructions -- not by hunting for files by name in the Finder or in Spotlight. Then reboot as usual and try again to log in.

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