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New Security Questions

25853 Views 105 Replies Latest reply: Dec 19, 2013 12:40 PM by sebberry RSS Branched to a new discussion.
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AppDG Calculating status...
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Apr 18, 2012 7:02 AM

I was trying to make a few purchases from iTunes but was redirected to a page requesting that I set up security questions. I have no interest in making up fake answers to questions that I won't remember later on or in providing any real data about myself. If this is indeed being required by Apple and is not some type of malware attack how long before we can find a workaround so I can make my purchases?

  • Reddognz Calculating status...
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    Apr 18, 2012 3:22 PM (in response to AppDG)

    Honestly I just will not download any more apps until apple find a different way of security.


    If no one buys the apps, it will force apple to have to make changes.


    Atleast let us make our own questions, the questions apple came up with us suck.

  • renstarr Level 3 Level 3 (580 points)
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    Apr 18, 2012 3:28 PM (in response to AppDG)

    The security questions is one of Apple's new way to protect and secure your account. Instead of making up answers, why not make a question that you can answer easily and something that is true about you or anything. This might be a pain in the a** right now but trust me.. this will all pay off.

  • Reddognz Level 1 Level 1 (0 points)
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    Apr 18, 2012 3:31 PM (in response to renstarr)

    How do we make our own questions ?

  • renstarr Level 3 Level 3 (580 points)
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    Apr 18, 2012 3:50 PM (in response to Reddognz)

    You can visit but I don't think this applies to all customers yet. I tried mine and I'm not asked for more questions yet.


    Just sign in to Manage your account then choose Password and security that's on the left side of the page.

  • Reddognz Level 1 Level 1 (0 points)
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    Apr 18, 2012 9:04 PM (in response to renstarr)

    No doesn't help at all.


    Choose my own question, and yet still getting asked to enter the questions apple ask.




  • Wilbertross Level 1 Level 1 (0 points)
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    Apr 19, 2012 1:43 AM (in response to renstarr)

    It doesn't help if you can't submit the 'chosen questions and answers' because you get 'Session Times-Out' messages.


    Also as far as I can recall, I wasn't asked to choose 3 questions and give answers to them when I first set up my iTunes account, and even if I did -that was over 7 years ago - how am I expected to remember which questions I chose?

  • rg8trs Calculating status...
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    Apr 19, 2012 12:22 PM (in response to renstarr)

    because the questions are stupid...I don't know the answer to them which means I'd have to make up answers that I won't remember...frustrating!  so i guess i won't buy any music or apps from my iphone until they stop the non-sense!

  • hub643 Calculating status...
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    Apr 19, 2012 7:56 PM (in response to renstarr)

    How will this pay off? Because I'm not smart enough to protect myself any other way? Like not leaving my laptop in a Starbucks or give away my credit card on a sketchy web site?


    Thanks - but if it is designed to protect those that need protecting then give those who don't a way to either opt out and take on the risk or at least make it easier to create new questions - that I will again forget later. Sorry - no teacher, car, or movie has ever made that much of an impression on me that I have to have a favorite. It's kinda childish.


    And it is poor software design for users who have experienced the site one way for ages to suddenly be funneled into a different methodology without being shown all of the options.


    I have NEVER had to jump through these hoops just to buy a song legitimately.


    Sorry Apple - you could have done this much better.

  • Ellilyo Calculating status...
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    Apr 20, 2012 10:53 AM (in response to hub643)

    This will NOT pay off and its stupid. I don't have a favorite car. I don't have a favorite color. So, I should make up something and then since I don't have a favorite, I won't remember so I should go write it down. Thats secure! Really these questions are ridiculous. They don't make the account any more secure. And just because some apple employee gets on these forums and says it will and that we will all be happy later doesn't make it so. You can say the moon is made of cream cheese all you want, Apple. It doesn't change the reality that its not and you have ticked off a lot of your customers. We should all answer the security questions with expletives.

  • mikethbike Calculating status...
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    Apr 20, 2012 6:08 PM (in response to AppDG)

    Apple is now forcing me to buy all my media from Amazon.  This is really upsetting.  I expect better from them.

  • PetWolverine Calculating status...
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    Apr 20, 2012 7:53 PM (in response to AppDG)

    These security questions decrease the security of our accounts by providing a second way in, allowing an attacker to bypass the password protection. That's if you provide correct answers to the questions - and if you make up nonsense nobody can guess, you won't be able to remember it, defeating the purpose.


    My standard way of dealing with them is to make up a second password to use as the answer, so it's equally secure, but also still easy to remember. Unfortunately Apple defeats even this by requiring each answer to be different, so I would also have to think of a third and fourth password, making it even harder to remember.


    They should be referred to as INsecurity questions, and they should be abolished. My recommendation is to type random letters and numbers, give a fake email address (since it can't be the same as your iTunes username), make up a birth year (but don't make yourself too young), and hope you never forget your password. Write it down if you need to - it's still more secure than all this crap.

  • ricfromtucson Calculating status...
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    Apr 20, 2012 8:14 PM (in response to AppDG)

    I'll also think this is contra-productive.  If I can select the questions and answers, then they are meaningful to me and I can remember them and the answers.  Dealing with "plastic security" is annoying.  Like I remember my first car, or where I was on some meaningless (to me anyway) date in the past.  I won't be adding any apps or media to my iPod until this lame set of canned questions is replaced by something I can deal with. 

  • Encrypted11 Level 2 Level 2 (350 points)
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    Apr 21, 2012 8:32 PM (in response to AppDG)

    My speculation is that there are increased rates of refund/chargeback calls from iTunes accounts with one-click purchase on, Apple is using this security measure as a preventive tool to prevent excessive chargebacks & refunds by making sure one-click users are absolutely rational about their purchases.


    Do you have one click on in your case?


    I do not experience this issue as my one-click is off, purchase of apps be it free or paid only only requires password verification in my case. All I have to is simply to re-type my CCV if I were to use my iTunes account on a new device.


    My advice: Turn one-click off.

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