12 Replies Latest reply: Oct 7, 2012 2:11 AM by bikinijack
iAlias Level 1 Level 1 (25 points)

I sent a file to compressor using two default settings:

  • 1080p for Apple Devices (10 Mbps)
  • SD for Apple Devices

 

The first file it begins working on is the 1080p version, but once it reaches 95% the status changes to waiting and neither file (as far as I can tell) is working.

 

Any advice to fix this problem without having to restart would be great because I've used a lot of time getting to this point.


iMac, Mac OS X (10.7.3)
  • 1. Re: Compressor Waiting at 95%
    iAlias Level 1 Level 1 (25 points)

    So I just noticed that the file for the 1080p version seems to have successfully been created. Not sure if there are any errors with it though, but it still says waiting and won't move onto the SD version.

  • 2. Re: Compressor Waiting at 95%
    Russ H Level 6 Level 6 (14,245 points)

    Are you submitting to computer orr cluster?

     

    Russ

  • 3. Re: Compressor Waiting at 95%
    iAlias Level 1 Level 1 (25 points)

    Computer.

  • 4. Re: Compressor Waiting at 95%
    Russ H Level 6 Level 6 (14,245 points)

    I assume you're monitoring this in batch monitor and sounds like it created the first one –although it's unclear whether it indicates the HD version is finished. If you have the 1080P movie file in your destination folder, why not try playing it. a\As for the SD version, I'd abort the job if you haven't already.

     

    What does "a lot of time" amount to and how long was the movie?

     

    If I had read your opening post more carfully, I would have notice your aluding to the send-to workflow. So it could be FCX,  CompressorI, or the way they link with each other, t's a workflow I typically avoid for a number of reasons…including reliability. Exporting and then importing into Compressor is not only more reliable, but if something goes wrong, it's easier to troubleshoot.

     

    Russ

  • 5. Re: Compressor Waiting at 95%
    iAlias Level 1 Level 1 (25 points)

    I'm using Share Monitor for monitoring. I've played the first video, not the whole way through, but it works (except for a white frame at the end of the file, this has happened a few times now).

     

    It had been working for around 18 hours for a 1 hour 30 minutes film.

     

    I'm using Compressor, not FCX at all.

  • 6. Re: Compressor Waiting at 95%
    Russ H Level 6 Level 6 (14,245 points)

    Force of habit…forget they changed the name of the monitor to Share. Good…it narrows the list of possibilities.

     

    So from where did the movie originate and what is its format as descibed in the Inspector Summary pane?

     

    Assuming  it's either Compressor- related or a movie file issue. Have you performed the usual troubelshooting steps?

     

    Russ

  • 7. Re: Compressor Waiting at 95%
    iAlias Level 1 Level 1 (25 points)

    Where do I find the 'inspector summary' pane?

     

    What are the usual troubleshooting steps?

  • 8. Re: Compressor Waiting at 95%
    Russ H Level 6 Level 6 (14,245 points)

    Select one of the jobs in the batch and open the Inspector (click i button in upper right of batch pane).

     

    Troubleshooting:

     

    See this Apple doc.

     

    If you're comfortable trashing preferences manually, go ahead. If not, use Digital Rebellion's Preference Manager.

     

     

    Russ

  • 9. Re: Compressor Waiting at 95%
    iAlias Level 1 Level 1 (25 points)

    I just accidentally selected you'd solved my question.

     

    Regardkess, here's my inspector pane, I will now see your troubleshoot link.

     

    Screen Shot 2012-04-19 at 22.45.55.png

  • 10. Re: Compressor Waiting at 95%
    iAlias Level 1 Level 1 (25 points)

    Also I would like to point out that I can no longer submit this to 'My Computer'.

  • 11. Re: Compressor Waiting at 95%
    bikinijack Level 2 Level 2 (185 points)

    I am having the same problem.  It has happened on all 3 of my computers running Mountain Lion 10.8.1, it worked fine in Lion.  It will go to 95% and then just hang...  VERY furstrating.

  • 12. Re: Compressor Waiting at 95%
    bikinijack Level 2 Level 2 (185 points)

    I finally was able to put Lion (10.7.4) onto a hard drive (to do this you need a Guid Partition on the HD).  I then rebooted into Lion, ran Compressor 4.0.4, and was able to burn discs without problem (I could not do this in M. Lion). 

     

    I hope when there is a new update for Compressor they fix this, but at a minimum I can now burn DVDs from Compressor after booting from Lion.