I am trying to fix my partner's computer, it is using OSX Lion, as he can't remember his administrator's password and cannot install software, plugins etc. The info supplied in this forum didn't work as Utilities reset password wasn't available when I rebooted holding down the option key. Doing a reboot like this only offers 5 choices for recovery, and I can't reinstall Lion as applecare could not write installation? whatever that means. Anyone got any suggestions?