Q: iCloud not syncing iwork

iCloud: Troubleshooting Documents in the Cloud

I have exactly this problem and on both the iPad 3 and the iPhone 4s. I spent over an hour with tech support last night just getting them to understand what the problem was. The only way I can pull or push Pages or Numbers files to or from the iPad is by syncing them from my Mac Pro via iTunes and then e-mailing them back to myself once modified. Not especially useful and it leaves me with my subscription to iCloud fundamentally worthless. I'm supposed to hear back from them about this problem by Saturday; I'll advise them that this is an ongoing topic on their own web site. I'll keep you posted.

I am having the same issue. Numbers will not update the files, though they appear in Storage -> Documents and Data on iPhone.

They work on iPad. Have even restored both set up as new devices. Stumped.

That's exactly my problem. Has anyone figured out why the iPad syncs but not the iPhone 4S. I'm thinking of going over to Apple one of these days, so that they can figure it out, if I haven't figured it out before then

I've been dealing with this problem for three weeks now. The tech support rep is very polite, very friendly, but it's always something "the engineers are looking into" and I'll "hear back from us in a couple of days." Which usually means five days or more.

My problem is even weirder in that not only will the iPad and iPhone not sync iWork files to the iCloud, but on those devides my Pages app has dozens of old files--many of them NOT Pages files--that keep coming back no matter how many times I delete them (if I even can; many just sit there as ghosts). These do not appear in iCloud on either my Mac Pro or my Mac Book Pro. Nor are they native to the iPad; this is an iPad 3 on which I did a cold setup to start with, and none of the mysterious files in question were uploaded via my earlier iPad.

The last story--last Thursday--was, "The engineers want to scrub out all of those files." Okay, I said, go ahead. Well, here I am six days later and nothing's been done.

This is extraordinarily frustrating, not only because I cannot use iCloud the way it would be most efficient for me--i.e., to push documents there so that when I travel I can take only my iPad unless I absolutely need a "full" computer--but because Apple's technical support, which I have consistently found to be superb, is dragging its heels and basically accomplishing nothing. I realize with the release of Mountain Lion (and its problems, especially in respect of Mail and Calendar), the "engineers" are probably quite busy, but when you tell a customer something will be addressed "in one or two days" or "immediately," that's when you should address it.

I just tried to reset my iPhone and that did not help

I was having the same problem... Every spreadsheet in numbers i edited on the ipad had the up arrow but wouldnt upload to my icloud. I put my ipad in airplane mode for a second then switched it back off and when it reconnected to my wifi, i opened numbers and all the spreadsheets uploaded to icloud. Maybe that will work for you

I tried your suggestion...no joy. So I continue to wait to hear back from the tech support guy after he hears from the engineers who apparently cannot be contacted directly and don't have any immediate connection with the t/s people. It's frustrating. Meanwhile, I've downloaded Dropbox to all my devices.

Apple has fixed part of the problem; what I put on iWork on the iPad or the iPhone go to iCloud (eventually) and I can then access them on the Macs, and the Macs (eventually) can access what I put on iCloud from them, but I can't get the mobile devices to find anything either of them or the Macs send to the cloud. Sigh.

I've been having the same problem with my iPad 3. Numbers would stop syncing via iCloud and wouldn't sync to my other devices. I turned on airplane mode and then switched it off. I opened Numbers and my documents started syncing again. Thanks for the post. I hope Apple figures this out soon.

Me, too.  Upgraded to ML and upgraded iOS iWork.  All syncing worked fine across iPad 2, iPhone 4S, and Mac.  A couple of weeks ago my iPad 2 iwork apps simply quit syncing. All other syncing seems to continue to work.  iWork on my 4S and Mac still sync fine.  I've tried every combination of reboots, resets, reloads, and other purported solutions.  Nada.

I FINALLY have this problem solved. It took, I don't know, almost three months of near-endless e-mails and calls with tech support but now I can synch everything everywhere.

The solution? Get the engineers to reset your account. And keep making them reset it until it finally takes.

I get the feeling the main problem is not that iCloud doesn't synch right but that when it does, it's a glitch inside the user's account and no one wants to just do the immediate and obvious thing: Reset the account. Once they finally did this, everything worked and still works across both Macs, my iPad, and my iPhone.

So, my suggestion is get in touch with tech support AND DO NOT LET THEM DROP YOU. KEEP BUGGING THEM UNTIL THEY BUG THE ENGINEERS.

Now that it's working I'm actually very pleased with iCloud as a transportation device.

I hope this works!

I have exactly the same problem which occurred after a crash error during a backup, three weeks ago. Files have grown. the ipad is saturated. I restored ipad. Now, you can not save files on ipad iwork on icould. Unable to contact apple support.