1 2 3 Previous Next 36 Replies Latest reply: Feb 27, 2013 1:18 PM by unhappy ipad Go to original post
  • 15. Re: My iPad doesn't connect to 4G when switching from WiFi.
    MLadd Level 3 Level 3 (645 points)

    Again, this is two different issues. What would you consider public? Multiple discussions on a public forum? You're involved in a few of them here. Have you contacted AppleCare? That is the only way Apple will know about it.

  • 16. Re: My iPad doesn't connect to 4G when switching from WiFi.
    Burkow Level 1 Level 1 (10 points)

    Again, I understand that this is different issue. I just posted this to let you know that one issue with new iPad is under investigation by Apple so perhaps our issue also finally will be investigated. And, yes i did report it to Apple.

  • 17. Re: My iPad doesn't connect to 4G when switching from WiFi.
    MLadd Level 3 Level 3 (645 points)

    To assume an issue is not being investigated because it isn't mentioned in an rumor site's individual article about a different issue is incorrect.

     

    And a simple google search shows it is mentioned on other sites in articles and forums, since that will make it a real high priority issue, it seems.

  • 18. Re: My iPad doesn't connect to 4G when switching from WiFi.
    MLadd Level 3 Level 3 (645 points)

    I did a restore on my iPad and then set it up as a new iPad. I have not had this issue for almost a week now. Seems a complete restore fixes it.

  • 19. Re: My iPad doesn't connect to 4G when switching from WiFi.
    claudiafromcarleton Level 1 Level 1 (0 points)

    I am having problems with 4G dropping intermittently on my iPad 3rd Gen (have AT&T in Michigan).  I know I'm in a 4G area, because I can see 4G on my iPhone.   I originally restored from my IPad 2 to the iPad 3.  When 4G drops, have to reset network settings or turn iPad off/on to pick up 4G again when this happens.  Here's what's been done so far:

     

    • Told by Apple to reset my network settings.  Worked for awhile then dropped off again.
    • Told by Apple (after checking with AT&T) to reboot.  Worked for awhile then dropped off again.
    • Told by Apple to go to AT&T and have the SIM card replaced.  4G dropped off again on the way home.
    • Told by Apple to trade out iPad 3 at Apple Store and don't restore from backup.  Genius bar tech didn't listen to what I told him, gave me a new iPad 3 and restored from my old one.  4G dropped again within 20 minutes.
    • Told by Apple they would send me a new iPad 3 from the factory by mail.  Wanted to charge me $30 express shipping (which I avoided by buying the $99 AppleCare Warranty).  Apple placed an $829 hold on my credit card until they get the old iPad back.
    • Didn't attempt to set up third iPad 3 until I called Apple.  They had me set up as a new iPad and sync info manually from the old one.  What a pain, plus not everything synced over.  Guess what?  4G still drops intermittently.
    • On Easter Sunday, called AT&T.  They said everything looks good on their end and that I must deal with Apple.  Called Apple and they said it might be the SmartCover, which is from Apple and brand new.  Told to leave it off and see if 4G still drops.  I'm waiting that one out right now. 

     

    Is this crazy or what?  I've spent enough of my time on this issue (at my hourly rate) to more than purchase a new iPad.  I'm totally fed up.  Apple's customer service, which I always thought was stellar until now, I'm now not so happy with.    Wanting me to pay for express shipping, then requiring me to buy AppleCare on a device that was less than a week old, spending 10-12 hours on the phone with various technicians, including 3 senior techs, getting disconnected by them several times with no call back, driving to AT&T store 25 miles away and later to the Apple store 30 miles away, then they screwed up an sent replacement iPad to my home when I told them to send it to work because a signature was needed by Fed Ex.  Very bad customer service.  So frustrating!  I have had 5 iPhones, the iPad 1and 2, a MacBook and an iMac with no problems.

     

    Ideas, anyone?  How should I approach this?

  • 20. Re: My iPad doesn't connect to 4G when switching from WiFi.
    lordwm Level 1 Level 1 (0 points)

    I have the same issue on the "New" iPad. When leaving WiFi, I get the four bars and AT&T (the "4G" is missing), but no cellular connection. I then go to settings, toggle off Cellular and wait for "iPad" to replace the four bars and AT&T. Then I toggle Cellular back on and the four bars, AT&T, AND the "4G" appear and I have a cellular connection.

  • 21. Re: My iPad doesn't connect to 4G when switching from WiFi.
    claudiafromcarleton Level 1 Level 1 (0 points)

    That's what I have to do as well.  Yesterday I got bumped off 4g like 5 times.  Apple is sending me a New iPad (my 3rd replacement).  This is crazy - we shouldn't have to do this, and I never had this problem with the iPad 1 or 2.

  • 22. Re: My iPad doesn't connect to 4G when switching from WiFi.
    jmgg0025 Level 1 Level 1 (0 points)

    Same problem here but with 3g, when leaving WiFi the 3g is missing but no cellular connection.

  • 23. Re: My iPad doesn't connect to 4G when switching from WiFi.
    jmgg0025 Level 1 Level 1 (0 points)

    Has anyone solved this problem?Thanks

  • 24. Re: My iPad doesn't connect to 4G when switching from WiFi.
    emrefener Level 1 Level 1 (0 points)

    I have the same problem. I did restore the ipad but the problem still continue...

  • 25. Re: My iPad doesn't connect to 4G when switching from WiFi.
    Trigger one Level 1 Level 1 (0 points)

    Has anyone seen a resolution to this issue?  I have replaed my iPad as well as the sim. Still doing the same thing.  I was told to turnoff the lte. I have done that and am waiting to see if that solves it....

  • 26. Re: My iPad doesn't connect to 4G when switching from WiFi.
    iPhone lvl 2 advisor Level 1 Level 1 (0 points)

    Are you turning WIFI off when leaving the hotspot area ? Thanks

  • 27. Re: My iPad doesn't connect to 4G when switching from WiFi.
    MLadd Level 3 Level 3 (645 points)

    Latest software update a couple months ago worked for me, except in one situation. The issue repeats, in the same area, regularly. The office I was working in at the time, in a downtown area (Columbus, OH), would always, consistantly have this problem. When I was home, 20 miles away, or more (on vacation or traveling) I NEVER had the problem again. Only in the downtown area I worked in. It could very well be an issue with the towers in your area, as it appeared to have been in mine. I have since moved to a different office, in a completely different area, and I have not had this issue at all since. But it still occurs when I go back to that area.

  • 28. Re: My iPad doesn't connect to 4G when switching from WiFi.
    Trigger one Level 1 Level 1 (0 points)

    I did try switching off the wifi. Didn't help and seems strange that you would have to do that.  My second generation iPad effortlessly switched without me turning anything off.

     

    I did switch off the LTE and that seems to have solved the problem. It now connects to wifi if home and moves back to 4G when I leave.

     

    No clue why the LTE messes this up.  The only place I saw LTE was at one airport, on a plane. And then the iPad also thought I was in a different time zone. So it's probably ok for now as it is not helping me on connections.

  • 29. Re: My iPad doesn't connect to 4G when switching from WiFi.
    Trigger one Level 1 Level 1 (0 points)

    I don't believe it is a tower issue as it happened regardless of where I was. Switching off the LTE worked the best for me.

     

    I do have a friend who just got a new iPad and she is having the same problem. They have replaced the sim to no avail. I suggested she switch off her LTE and that seems to have cleared it up for her as well.

     

    Something's not quite right.