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Complaint - Netflix and Youtube (internet option) not working on Apple TV 2 - Please advise

1231 Views 13 Replies Latest reply: Dec 2, 2012 12:37 AM by aaq RSS
espie77 Calculating status...
Currently Being Moderated
Apr 21, 2012 6:23 AM

Netflix and Youtube (internet option) is not working on Apple TV 2 I bought - please advise how to fix this.  Please note this is not to do with signing in as the internet menu and option to sign in is not given at all on screen/within ATV2.  The only menu options which appear on screen are "computer" and "settings" and nothing else.


I have read from some other posts this may be because of the country in which I am located (currently the UAE) - this of course is not an acceptable excuse and if the real reason I hope Apple will fix this immediately.  From the box I bought the description on the reverse side of the packaging clearly states "Plays movies and TV shows from Netflix, live and archived games from MLB, NBA, and NHL, and videos from YouTube and Vimeo".


If it is a country specific/territory issue then the packaging must be changed for countries in which this does not work as this product is being missold to customers, especially as having the option to stream Netflix, YouTube and Vimeo is one of its unique selling points - without which I would not have bought it in the 1st place!


Currently very disappointed in Apple (normally a complete Apple fan!)


Any help appreciated (positive comments only thank you).

AppleTV 2
  • Barry Hemphill Level 7 Level 7 (33,110 points)

    Services are not available in all countries and are subject to change.

    That is a quote from the Apple TV web site.


    If content you wish to view is not available in the UAE, I suggest you return the device for a credit.  As I recall, Apple will accept returns within 14 days for no particular reason.



    iMac, Mac OS X (10.7.3), 4 GB memory,DSL, Airport Express
  • Winston Churchill Level 10 Level 10 (81,670 points)

    If you would be so kind as to provide a link to where Apple is claiming that you can use these services in the UAE, please do so, I will bring it to the attention of the moderators.

  • Winston Churchill Level 10 Level 10 (81,670 points)

    Unfortunately, it says nothing like that on any of the boxes that my Apple TV's came. I had rather thought that with the Apple TV being a universal device, that the boxes everywhere would be the same.


    You seem to be saying that the box that you have is different in some way, could you please provide a picture of where it states "Play movies and TV shows from Netflix, live and archived games from MLB, NBA, and NHL, and videos from YouTube and Vimeo" on the box.

  • Winston Churchill Level 10 Level 10 (81,670 points)

    As you are well aware there is no solution to your issue, NetFlix is simply not available in the UAE.


    On the other matter you have made a serious complaint, and accused Apple of false advertising. If this is the case I am sure that Apple would wish to know about this and attend to the matter. It occurs to me one of the following has occurred:


    1. Apple are incorrectly marketing their products in your location.
    2. You have been sold a counterfeit product.
    3. You have made a mistake and assumed that NetFlix is available in the UAE.


    If either of the first two points are correct, Apple should be aware of this and I urge you to provide an image of the box so that your claim can be verified. If the latter is correct, you should retract your statement and make it clear that you were mistaken.

  • Winston Churchill Level 10 Level 10 (81,670 points)

    I note that the text on the box is in English only. This suggests that the Apple TV has not been packaged for the UAE, and the problem lies with the reseller who is selling this item, I assume it was not purchased from an Apple Store.


    Of note, your box is not the same as mine, indeed mine is written in multiple languages, does not mention NetFlix at all or the US sports channels, and is clearly aimed at a market outside the US.


    It seems now, that the fault lies with the reseller, not making it clear that you are purchasing an import. Of course I have no idea about local legislation in your location, but would have to assume it is not acceptable.

  • aaq Calculating status...

    I know this is a late reply, but i figured out a way to make NetFlix work in Dubai with my apple Tv.


    You can also make it work with your PS3, iPad etc.


    Just follow the instructions on this website.



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