Q: why does iTunes match keep turning itself off
why does itunes match keep turning itself off?
Posted on Apr 5, 2012 3:24 PM
I contacted support and we seem to have solved it!
The problem is with the i-tunes cache it holds information which is out of date and when the computer restarts or starts up afresh itunes uses the cache to open up files quickly.
Problem resolved as follows:-
If itunes match is not working use top bar > store > turn itunes match on > add this computer
wait while itunes adds match to the computer - if its already been added once it will only take a few minutes - (if registering match for the first time it will take considerably longer depending how many songs you have - I have 11,600 songs and it took 6 hours the first time)
then top bar > itunes > preferences > advanced > reset cache > ok
quit itunes - restart itunes - match should still be there
then quit itunes - restart computer - start itunes - match should still be there
I works just fine now!
It would seem that when installing itunes match the software should clear the itunes cache then this problem would not occur?
Hope this helps others!
Thank you Kenichi!
Allan - UK
Posted on Apr 7, 2012 4:48 AM