Skip navigation

Home button does not work

863 Views 3 Replies Latest reply: May 11, 2012 2:24 PM by bexi19 RSS
debpem47 Calculating status...
Currently Being Moderated
Apr 8, 2012 5:56 PM

My new Ipad 2 home button is not working...what do I need to do?

  • NJ Analyst Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 21, 2012 8:17 AM (in response to debpem47)

    I am having a similar problem with my new iPad that I purchased yesterday.  About 30% of the time, it does not respond when pressed.  I set it up using the Restore process over iCould (I had a first generation iPad backed up and replaced it with the new iPad.) I tried shutting it down, closing all the apps, doing a reset, but nothing works. It's brand new out of the box so there shouldn't be any dirt accumulated. i've noticed numerous complaints about the home button in the suppor forums.  Never had the problem with my old iPad. Any ideas?

  • ThinkSimilar Calculating status...
    Currently Being Moderated
    Apr 21, 2012 9:35 AM (in response to debpem47)

    If it's in warranty, which it sounds like yours is, take it to a nearby Apple Store and they should replace it with a new identical model.


    You can check your warranty status here:


    If your iPad is out of warranty or it has been water-damaged, etc, you'll have to either pay Apple for repair, or you can try using AssisstiveTouch. Go to Settings > General > Accessibility > AssisstiveTouch and set it to on. A white circle will appear on your screen. When you touch it, a menu will appear with a virtual home button with all of the same functionality of its hardware counterpart. Not ideal, but it works.

  • bexi19 Calculating status...
    Currently Being Moderated
    May 11, 2012 2:24 PM (in response to debpem47)

    I had the same problem with my ipad 2. I tried all the above methods including reseting the ipad deleting everything.

    Finally i just used multipurpose air duster laptop cleaner. I applied  pressure to the home button carefully keeping a good distance from the ipad. After that it works great. I don't remember where i bought my duster but it  says Air Duster Professional by inland but a similar one will do the job. It has to be only air cleaner. Sometimes my toddler also handle the ipad with his dirty hands. The ipad was out of warranty.

    Good luck


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.