Skip navigation

iPod classic will not sync after iTunes upgrade

641 Views 3 Replies Latest reply: May 25, 2012 10:17 AM by bigbluectc RSS
jccrouse Calculating status...
Currently Being Moderated
Apr 21, 2012 7:46 PM

After upgrading to the latest version of iTunes - - yesterday,  my iPod classic is not recognized and I cannot sync it.


The iPod does appear as a drive on my computer (with Windows XP).  The screen message on the iPod states that it is synching with iTunes, the iTunes message states it is synching with the iPod - but the iPod does not download anything new from iTunes and it does not appear as a device on iTunes.


I've gone through the steps for troubleshooting; I've tried syncing the iPod on two different computers - unfortunately both of which have been upgraded to the latest version of iTunes - with the exact same results.


It worked fine before I upgraded iTunes and I'm at a loss on how to fix this.  Is there some way to uninstall the upgrade and reinstall the old version?


Suggestions are most welcome.  Thanks much.

iPod classic, Windows XP Pro
  • DDake Calculating status...
    Currently Being Moderated
    Apr 21, 2012 8:32 PM (in response to jccrouse)

    I have the same problem. In fact after attempting to sync the ipod classic and it wouldn't, I tried to sync my iphone and it also was not recognized. Seems the ipod caused the problem where iTunes would not recognize my phone. I connected another iphone and it was recognized. Disconnected the iphone and reconnected my iphone and iTunes recognized it. Connected the ipod classic and same problem occurred. iPod Classic synced just fine before the last iTunes update. Hope some one can help.

  • HR_Duff_n_Stuff Calculating status...
    Currently Being Moderated
    May 7, 2012 4:42 PM (in response to DDake)

    I am also having this problem. I have a 160gb classic that I bought last fall. I have a work computer I've used for my iTunes synch base due to broadband access.  The system had worked well enough with 64 bit XP and a few registration tweaks to calm itunes about working in that old environment. Forward to 2 weeks ago - I copy my library to the network drive so that IT can scrub the computer and upgrade me to Win 7. Computer is back up, install the newest version if iTunes, seems to come up fine. Several rounds of re-importing the library after it kept entering all the songs twice. Go to re-synch the ipod - get the 'this is a new device, erase *EVERYTHING* and re-synch. Yep yep. Sits there for nearly two hours saying it's re-uploading stuff. Then on the way home, I see - hey, a ton of stuff isn't there, lots of missing podcasts. Go check, everything is checked, new stuff downloaded, can listen to it on the PC with headphones. Then go synch the iPod - get the same 'things are updating..... synch finished'. And nothing has up- or down-loaded. Tried unchecking stuff, nada. Import new stuff, nada. Nothing   Plus it looks like pretty much every CD i ripped into itunes for the past 4-5 months failed to move - maybe iTunes was saving it somewhere else than the My Music folder.    PITA-factor of that aside, I'd really like to get at the last 3-4 weeks of podcasts. Any help on getting the system to actually do a real sy


    My other changes in the last few weeks are getting a new iPhone to replace an old non-iPhone, so there is another devicee on the account. I don't see my iPod listed amongst my devices in the iTunes store - not sure if that's only for wireless stuff.



  • bigbluectc Calculating status...
    Currently Being Moderated
    May 25, 2012 10:17 AM (in response to jccrouse)

    I also experienced this problem with my 160 gb ipod classic. I updated it last week and then after the 10.6.1 update it was unable to syn. On the left it recognizes my ipod and my classic says do not disconnect and when I click sync (It no longer automatically syncs) the little wheel spins and says it's syncing, but my ipod does nothing.  I see you guys posted a couple weeks ago so have you found a solution to your problems?


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.