8 Replies Latest reply: Apr 22, 2012 3:20 PM by Linc Davis
willsyouruncle Level 1 Level 1 (0 points)

Software update wants to update Mac OS X update combined 10.7.3 (1.34GB, seems like a big file) but it returns with 'error' and does not install I currently have a Mac Book Pro with OS X version 10.7.2. I have tried updating from the apple website but it tells me I need to have OS X 10.7.3 to update. Please help know what to do, thanks in advance.


MacBook Pro, Mac OS X (10.7.3)
  • 1. Re: Software update wants to update Mac OS X update combined 10.7.3 (1.34 GB)
    Shootist007 Level 6 Level 6 (16,640 points)

    Download the 10.7.3 Combo Updater from the Apple Download site then run it. If it returns an error then you have other problems with your system.

  • 3. Re: Software update wants to update Mac OS X update combined 10.7.3 (1.34 GB)
    willsyouruncle Level 1 Level 1 (0 points)

    Ok I am currently downloading the update you recommended but its going to take 6hours so I will let you know if it has helped. Thanks again

  • 4. Re: Software update wants to update Mac OS X update combined 10.7.3 (1.34 GB)
    willsyouruncle Level 1 Level 1 (0 points)

    Hi Shootist and Linc Davis

    After waiting for the software to download it seemed to be going well. The installation went all the way to the summary and comes up with " There were errors with the installation. You may want to try i" and "The Installation failed" "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." See below from my screen snap.

    Screen Shot 2012-04-22 at 21.55.15.png

     

    Any ideas or know where else I could look?

    Regards

  • 5. Re: Software update wants to update Mac OS X update combined 10.7.3 (1.34 GB)
    Linc Davis Level 10 Level 10 (117,870 points)

    Launch the Console application in any of the following ways:

     

    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.

     

    Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update. Post the log text, please, not a screenshot.

     

    If there are runs of runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

  • 6. Re: Software update wants to update Mac OS X update combined 10.7.3 (1.34 GB)
    willsyouruncle Level 1 Level 1 (0 points)

    Hi Linc Davis

     

    Here is the information that you asked about from Utilities, I hope its not to much. I have removed similar lines as you said. Thanks

     

    Apr 22 22:30:53 Macintosh-2363 Installer[12178]: InstallerStatusNotifications plugin loaded

    Apr 22 22:31:04 Macintosh-2363 runner[12478]: Administrator authorization granted.

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]: =============================================================================== =

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]: User picked Standard Install

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]: Choices selected for installation:

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]:           Upgrade: "Mac OS X Update Combined"

    Apr 22 22:31:06: --- last message repeated 1 time ---

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]:                     MacOSXUpdCombo10.7.3.pkg#MacOSXUpdCombo10.7.3.pkg : combo : 1.0.1.1306847324

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]:                     MacOSXUpdCombo10.7.3.pkg#JavaEssentials.pkg : JavaEssentials : 1.0.0.0.1.1306847324

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]:                     MacOSXUpdCombo10.7.3.pkg#RemoteDesktop.pkg : RemoteDesktop : 1.0.1.1306847324

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]: =============================================================================== =

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]: It took 0.00 seconds to summarize the package selections.

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Mac%20OS%20X%2010.7.3%20Update%20Combo/MacOSXUpdCombo1 0.7.3.pkg#MacOSXUpdCombo10.7.3.pkg

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Mac%20OS%20X%2010.7.3%20Update%20Combo/MacOSXUpdCombo1 0.7.3.pkg#JavaEssentials.pkg

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Mac%20OS%20X%2010.7.3%20Update%20Combo/MacOSXUpdCombo1 0.7.3.pkg#RemoteDesktop.pkg

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]: Set authorization level to root for session

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]: Will use PK session

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]: Starting installation:

    Apr 22 22:31:06 Macintosh-2363 Installer[12178]: Configuring volume "Hard Drive"

    Apr 22 22:31:07 Macintosh-2363 Installer[12178]: Preparing disk for local booted install.

    Apr 22 22:31:07 Macintosh-2363 Installer[12178]: Free space on "Hard Drive": 31.19 GB (31188738048 bytes).

    Apr 22 22:31:07 Macintosh-2363 Installer[12178]: Create temporary directory "/var/folders/l2/k_t8syf1017d8_1x20nzndlw0000gn/T//Install.12178ltqyrq"

    Apr 22 22:31:07 Macintosh-2363 Installer[12178]: IFPKInstallElement (3 packages)

    Apr 22 22:31:07 Macintosh-2363 Installer[12178]: Using authorization level of root for IFPKInstallElement

    Apr 22 22:31:29 Macintosh-2363 installd[4343]: PackageKit: ----- Begin install -----

    Apr 22 22:31:29 Macintosh-2363 installd[4343]: PackageKit: request=PKInstallRequest <3 packages, destination=/>

    Apr 22 22:31:29 Macintosh-2363 installd[4343]: PackageKit: packages=(

                  "PKLeopardPackage <file://localhost/Volumes/Mac%20OS%20X%2010.7.3%20Update%20Combo/MacOSXUpdCombo 10.7.3.pkg#MacOSXUpdCombo10.7.3.pkg>",

                  "PKLeopardPackage <file://localhost/Volumes/Mac%20OS%20X%2010.7.3%20Update%20Combo/MacOSXUpdCombo 10.7.3.pkg#JavaEssentials.pkg>",

                  "PKLeopardPackage <file://localhost/Volumes/Mac%20OS%20X%2010.7.3%20Update%20Combo/MacOSXUpdCombo 10.7.3.pkg#RemoteDesktop.pkg>"

              )

    Apr 22 22:32:08 Macintosh-2363 installd[4343]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.JavaEssentials (prefix path=/)

    Apr 22 22:32:08 Macintosh-2363 installd[4343]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.RemoteDesktop (prefix path=/)

    Apr 22 22:32:52 Macintosh-2363 installd[4343]: PackageKit: Extracting file://localhost/Volumes/Mac%20OS%20X%2010.7.3%20Update%20Combo/MacOSXUpdCombo1 0.7.3.pkg#MacOSXUpdCombo10.7.3.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)

    Apr 22 22:36:29 Macintosh-2363 installd[4343]: PackageKit: Extracting file://localhost/Volumes/Mac%20OS%20X%2010.7.3%20Update%20Combo/MacOSXUpdCombo1 0.7.3.pkg#JavaEssentials.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)

    Apr 22 22:36:31 Macintosh-2363 installd[4343]: PackageKit: Extracting file://localhost/Volumes/Mac%20OS%20X%2010.7.3%20Update%20Combo/MacOSXUpdCombo1 0.7.3.pkg#RemoteDesktop.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)

    Apr 22 22:36:32 Macintosh-2363 installd[4343]: PackageKit: update_dyld_shared_cache -overlay /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root

    Apr 22 22:36:54 Macintosh-2363 installd[4343]: update_dyld_shared_cache[12555] updating i386 cache because current cache file contains a different set of dylibs

    Apr 22 22:37:20 Macintosh-2363 installd[4343]: update_dyld_shared_cache[12555] updating x86_64 cache because current cache file contains a different set of dylibs

    Apr 22 22:37:44 Macintosh-2363 installd[4343]: PackageKit: Using sandbox version of /usr/libexec/xpchelper

    Apr 22 22:37:44 Macintosh-2363 installd[4343]: PackageKit: xpchelper --rebuild-cache --overlay /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root

    Apr 22 22:38:55 Macintosh-2363 installd[4343]: Deferred path /System/Library/Frameworks/AppKit.framework/Versions/C/Resources/NSCloudLocatio nIcon.png is not in sandbox and will be skipped.

    Apr 22 22:38:58 Macintosh-2363 installd[4343]: Deferred path /System/Library/PreferencePanes/Bluetooth.prefPane/Contents/Resources/grey.png is not in sandbox and will be skipped.

     

    Same text removed

     

    Apr 22 22:38:59 Macintosh-2363 installd[4343]: Deferred path /System/Library/PreferencePanes/MobileMe.prefPane/Contents/Resources/ViewSwitch ArrowRight.tif is not in sandbox and will be skipped.

    Apr 22 22:38:59 Macintosh-2363 installd[4343]: Deferred path /System/Library/PreferencePanes/MobileMe.prefPane/Contents/Resources/iTools-64x 64.tif is not in sandbox and will be skipped.

     

    Same text removed

     

    iCloudPref.prefPane/Contents/Resources/ar.lproj/iCloudIcon.png is not in sandbox and will be skipped.

    Apr 22 22:39:01 Macintosh-2363 installd[4343]: Deferred path /System/Library/PreferencePanes/iCloudPref.prefPane/Contents/Resources/ar.lproj /iCloudSidebar.png is not in sandbox and will be skipped.

     

    Reems of same text removed

     

    Apr 22 22:39:01 Macintosh-2363 installd[4343]: PackageKit: Executing script "preinstall" in /private/tmp/PKInstallSandbox.leYij9/Scripts/com.apple.pkg.update.os.10.7.3.11D 50d.combo.H3UEmA

    Apr 22 22:43:41 Macintosh-2363 installd[4343]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “MacOSXUpdCombo10.7.3.pkg”." UserInfo=0x7facaa90d340 {NSFilePath=preinstall, NSURL=file://localhost/Volumes/Mac%20OS%20X%2010.7.3%20Update%20Combo/MacOSXUpd Combo10.7.3.pkg#MacOSXUpdCombo10.7.3.pkg, PKInstallPackageIdentifier=com.apple.pkg.update.os.10.7.3.11D50d.combo, NSLocalizedDescription=An error occurred while running scripts from the package “MacOSXUpdCombo10.7.3.pkg”.} {

                  NSFilePath = preinstall;

                  NSLocalizedDescription = "An error occurred while running scripts from the package \U201cMacOSXUpdCombo10.7.3.pkg\U201d.";

                  NSURL = "file://localhost/Volumes/Mac%20OS%20X%2010.7.3%20Update%20Combo/MacOSXUpdCombo 10.7.3.pkg#MacOSXUpdCombo10.7.3.pkg";

                  PKInstallPackageIdentifier = "com.apple.pkg.update.os.10.7.3.11D50d.combo";}

    Apr 22 22:43:41 Macintosh-2363 Installer[12178]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “MacOSXUpdCombo10.7.3.pkg”." UserInfo=0x7ff77b97fb40 {NSFilePath=preinstall, NSURL=file://localhost/Volumes/Mac%20OS%20X%2010.7.3%20Update%20Combo/MacOSXUpd Combo10.7.3.pkg#MacOSXUpdCombo10.7.3.pkg, PKInstallPackageIdentifier=com.apple.pkg.update.os.10.7.3.11D50d.combo, NSLocalizedDescription=An error occurred while running scripts from the package “MacOSXUpdCombo10.7.3.pkg”.}

    Apr 22 22:43:42 Macintosh-2363 Installer[12178]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

    Apr 22 22:43:42 Macintosh-2363 Installer[12178]: IFDInstallController 794E9BF0 state = 7

    Apr 22 22:43:42 Macintosh-2363 Installer[12178]: Displaying 'Install Failed' UI.

    Apr 22 22:43:42 Macintosh-2363 Installer[12178]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

  • 7. Re: Software update wants to update Mac OS X update combined 10.7.3 (1.34 GB)
    Shootist007 Level 6 Level 6 (16,640 points)

    Do you have a boot camp partition with Windows installed?

     

    Do you know if you have the Recovery HD partition on your internal drive? To check reboot the system and hold down the Copmmand+r keys at boot. That should take you to the Recovery HD partition if there is one. Or hold down the Option key for the boot menu screen and see if there is a Recovery HD listed.

     

    If there isn't and or the Command+r does not take you to the Recovery HD then there isn't one and that is why the installer failed.

     

    It is trying to create the Recovery HD partition and it can't with a Boot Camp partition.

  • 8. Re: Software update wants to update Mac OS X update combined 10.7.3 (1.34 GB)
    Linc Davis Level 10 Level 10 (117,870 points)

    Back up all data.

     

    Boot from your recovery partition by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.

     

    When the Recovery desktop appears, reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.