HT202012: Aperture 3: Frequently Asked Questions (FAQ)

Learn about Aperture 3: Frequently Asked Questions (FAQ)
largla
Level 1 (0 points)

Q: Difficulty purchasing Aperture

My Trial version has expired and I cannot purchase Aperture due to it installed on my Macbook. I tried to drag the app to the trash can and that did not work.

Any help in what I am doing wrong.

Aperture 3, Mac OS X (10.7.3)

Posted on Apr 22, 2012 6:23 PM

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largla

Q: Difficulty purchasing Aperture

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  • Helpful answers

  • by CorkyO2,

    CorkyO2 CorkyO2 Apr 22, 2012 6:56 PM in response to largla
    Level 4 (1,290 points)
    Apr 22, 2012 6:56 PM in response to largla

    Are you buying from the Mac App store?

  • by largla,

    largla largla Apr 22, 2012 7:29 PM in response to CorkyO2
    Level 1 (0 points)
    Apr 22, 2012 7:29 PM in response to CorkyO2

    Yes, I had downloaded the trial version. It has lapsed for a while. I tried to download it and a window said it was already installed. I checked the Application folder and yes it was there. Clicked the icon and a window said the trial period had ended and to go to the Apple menu and look for an upgrade. Result no upgrade available. Again tried to drag the App to the trashcan, no luck. Tried the App store to purchase. Again says it is already installed and the loop continues.

  • by Frank Caggiano,

    Frank Caggiano Frank Caggiano Apr 22, 2012 8:00 PM in response to largla
    Level 7 (25,796 points)
    Apr 22, 2012 8:00 PM in response to largla

    The App Store won;t let you download as long as Aperture is in your Applications folder. You need to delete it. In Lion that can be more difficult then it has to be, make sure the account you are logged into is an Admin account. Drag Aperture from the Applications folder to the trash. You might need to enter your password to authenticate the deletion.

     

    Once Aperture is deleted you can download it from the App Store. If you have nay work in the trial library it will still be there after you install the App Store version. 

     

    regards

  • by largla,

    largla largla Apr 22, 2012 8:05 PM in response to Frank Caggiano
    Level 1 (0 points)
    Apr 22, 2012 8:05 PM in response to Frank Caggiano

    Thanks, I will try again. How do I check to see if I am logged in as Administrator. I only have my login and a guest.

    I have tried to drag and drop the app into the trash can 3 times with no successs.

  • by CorkyO2,

    CorkyO2 CorkyO2 Apr 22, 2012 8:07 PM in response to largla
    Level 4 (1,290 points)
    Apr 22, 2012 8:07 PM in response to largla

    Did you empty the trash after dragging the Aperture.app to the trashcan?

     

    If so, you might try the 'Reinstalling' procedure at the bottom of this page for the trial version to remove the program including the Terminal command and make sure to empty the trash.

     

    http://support.apple.com/kb/HT3805

     

    Log out of the Mac App store before running the Terminal command and then log back in to purchase.

     

    If that still doesn't work, you might try the following:

     

    Delete any Aperture folders from the following locations:

     

    '/Library/Application Support'

    '/Library/Caches'

    '~/Library/Application Support'

    '~/Library/Caches'

     

    Also delete any 'com.apple.Aperture.plst' file(s) in '~/Library/Preferences'

     

    Note - use the 'Go' menu while pressing Option key to access '~/Library' folder.

     

    Make sure there is no Aperture System ID file mentioned in the link below (there shouldn't be with the Trial, but stranger things have happened):

     

    http://support.apple.com/kb/TS3231

     

    Post back as needed.

  • by Frank Caggiano,

    Frank Caggiano Frank Caggiano Apr 22, 2012 8:16 PM in response to largla
    Level 7 (25,796 points)
    Apr 22, 2012 8:16 PM in response to largla

    largla wrote:

     

    Thanks, I will try again. How do I check to see if I am logged in as Administrator. I only have my login and a guest.

    I have tried to drag and drop the app into the trash can 3 times with no successs.

    If you only have one account, I'm guessing it is the accoubt you made when you first brought up the machine the it is an admin account. To double check go to System Preferences->Users & Groups. Look for this checkmark in the screen that opens:

     

    Screen Shot 2012-04-22 at 23.13.58.png

     

    So what troubles are you having when you try to drag the Aperture out of the app folder? Any messages? Describe what happens as completely as you can.