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Safari will not open. Every time I click it, an error window pops up.

891 Views 8 Replies Latest reply: Apr 23, 2012 2:21 PM by Linc Davis RSS
Bladester14 Calculating status...
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Apr 23, 2012 9:03 AM

Safari is completely broken. Every time I click it an error window pops up and sends a report to apple. Not sure what to do. I've updated everything but nothing works.

  • CT Level 6 Level 6 (14,985 points)

    Have you tried deleting Safari Preferences?

     

    Have you tried resetting Safari?

     

    If you are running Lion, have you tried starting Safari up while holding the shift key?

     

     

    charlie

  • ~Bee Level 7 Level 7 (30,580 points)

    Bladester --

     

    Please copy and paste the entire crash report back here for us, OK?

  • CT Level 6 Level 6 (14,985 points)

    Notezilla?

  • ~Bee Level 7 Level 7 (30,580 points)

    Bladester --

     

    /Applications/Safari.app/Contents/Resources/.NoteZillabuild.xsl

     

    You've got the Flashback Trojan.

    (Note the period before the file name.)

     

    Read this and follow the directions.

    http://support.apple.com/kb/HT5244?viewlocale=en_US&locale=en_US

     

     

    Check your Software Update for a new JAVA update. This will remove the trojan.

  • Linc Davis Level 10 Level 10 (107,760 points)

    You may be able to clear the infection by running the removal tool developed by a third party:

     

    Flashback Removal Tool - F-Secure

     

    Back up all data before you take this step. If it works, change every Internet password you have, starting with banking passwords, and check all financial accounts for unauthorized transactions.

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