Sorry, but the Express will not extend a Cisco product....or any other product...... if you are trying to use wireless only.
"Extend" is a proprietary setting that will only work with another Apple router. It is not compatible with devices from other manufacturers for that purpose.
Quote from literature sheet:
AirPort Express can extend the range only of an AirPort Extreme or AirPort Express wireless network.
Thanks. I specifically asked the "genius" at the apple store the question and he said, absolutely. You would think they would know the right answer. Is the airport express and airport extreme products faster than wireless? Is it worth my while and dollars to upgrade and switch from cisco to apple? I have apple products and computers?
Is it worth my while and dollars to upgrade and switch from cisco to apple?
Did you try a Cisco "repeater" or "extender" or whatever they call it? You will always minimize connection issues if you keep all of your routing equipment within the same manufacturer.
Nothing wrong with Cisco. Great products.
There may have been a miscommunication there. Anyhow, even if the AppleCare knew of a way to make it work, they are not allowed to aid in that, since it would still be un-supported.
If you feel you were mis-informed, then you should be able to return it for a refund, stating what happened. As long as you don't wait too long.
You absolutely CAN extend "some" non-Apple networks with the Airport Express. I have done it with my Cisco E2000 wireless router. It is a little more complicated than a typical set up, but I followed directions like these (http://www.quora.com/AirPort-Express/Can-I-connect-my-Airport-Express-to-my-Link sys-router-wirelessly-to-help-me-extend-my-existing-WiFi-network-to-another-part -of-the-house) and it worked fine.
And as far as the genius bar goes, I do not think that the geniuses are prevented from offering non-corporate solutions. I have had lots of very good, accurate advice to help with doing something unsupported. Just don't expect them to fix it if you break it doing something off the beaten track.
By the way, this topic is a great example of the web not working well. There are countless hits on a search for "extend cisco with airport express" and most of them will either tell you it doesn't work, or refer you to another site that is different wrong information. Yet there is a correct useful answer out there.
This is a setup for the old WDS arrangement.....not the much faster "Extend" setup.
IF...it works, it will only operate at "g" level wireless with lower security. When you add the "extender", the bandwidth will drop by 50% on the entire network.
So, you'll have a "g" wireless network running at half speed or less with less security.
WDS is at least 5 years out of date.
Waste of time to even try....my opinion.
Please let us know about your results if you decide to give it a go.
Based on that, for the $100 it cost me for the air express, I'm just going to return it. I don't have time to futz around. I'll wait a a year or when better technology is out there and upgrade modem, router etc. I'll just invest now int he Cisco extender which is half the cost and see if that works. I get pretty good uploads and downloads now. Thanks all for you quick comments