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iTunes store account hacked

664029 Views 1,939 Replies Latest reply: Apr 13, 2014 10:39 PM by Chris CA RSS Branched to a new discussion.
  • Linj Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 21, 2012 7:06 PM (in response to doritie)

    Call 1-800- MY APPLE an DEMAND they submit a "CALL ME NOW" request.

  • Snotfjold Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 22, 2012 5:36 AM (in response to Linj)

    Friday April 20 some a$$ managed to use my iTunes account to steal over 100 dollars. I was, obviously, shocked and upset. I immediately changed my password and wrote the iTunes security help desk. The answered after a few hours with the positive news that they would refund the whole amount.

     

    Now I have again changed my password and have reactivated my account.

     

    The help from Apple was very friendly and prompt.

     

    As it seems a lot of people have similar problems like I had I sincerely hope Apple learns and makes the appropriate changes. For one I'd like to be able to manually disable in-app purchases so the same cannot happen again.

     

    These thefts costs us customers stress and in a lot of cases, a lot of money. I was fortunate that I got my money back but happens the next time?

     

    P.S. thank you Liz @ Apple

  • Gerry Creighton Level 1 Level 1 (35 points)
    Currently Being Moderated
    Apr 22, 2012 8:15 AM (in response to stereocourier)

    +1

    My account CC was changed to a card I do not own and 4 purchases were made. I tried to follow the "report a problem" steps but that failed which I wasn't real happy with. The user friendlyness is gone for this process. I have an email dialogue going with support now so hopefully this gets resolved today.

  • clarify69 Level 1 Level 1 (0 points)
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    Apr 22, 2012 8:22 AM (in response to stereocourier)

    I woke up this morning to find 2 emails:

     

    Your Apple IDwas just used to download -KingdomConquest- from the App Store on a computer or device that had not previously been associated with that Apple ID.

     

    If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.

    Dear Clare Gould,

     

    Your Apple ID was just used to make a purchase in MetalStorm: Wingman from the App Store on a computer or device that had not previously been associated with that Apple ID.

     

    If you made this purchase, you can disregard this email. It was only sent to alert you in case you did not make the purchase yourself.

    what the heck??? this happen a few weeks ago as well!! I am so freakin' mad!!  i tripple checked all my security and know it was not my kids as they do not know my password. both emails came through at 12:30 am.  I am in the process of contacting apple.

    Did i mention how freakin' mad I am???

  • Steven Bobbitt Level 1 Level 1 (0 points)
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    Apr 22, 2012 8:38 AM (in response to clarify69)

    Trying to figure out the gain here, how are these guys making money? Surely its not the App they are after? And how many of the same app do they need? I don't believe they are getting in through the front door, if so why stop at buying an app when they can use the same account to login to the store and buy a new mac pro? 

     

    Is it easy to do and they get their kicks out of doing it, is it common knowledge and its 1000s of hackers doing the same thing or is it just 1 or 2 doing this?

     

    Is the solution more costly than the problem? or else why wouldn't apple resolve it?

     

    Its all so strange to me.

  • clarify69 Level 1 Level 1 (0 points)
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    Apr 22, 2012 8:50 AM (in response to Steven Bobbitt)

    it's rediculous. Does apple not see there is a problem here??  I now just got an email stating that my apple id info concerning my credit card was updated. after changing both my id AND password! this is freaking me out!

  • clarify69 Level 1 Level 1 (0 points)
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    Apr 22, 2012 8:52 AM (in response to clarify69)

    could it be someone has not only hacking into my itunes account by my computer???

  • Carlo TD Level 3 Level 3 (550 points)
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    Apr 22, 2012 8:55 AM (in response to clarify69)

    Let me see if I understand this... you changed your password and your apple id (curious of how you did that?) and then after you did that you recived an email stating that your apple id was updated... yup sounds very suspisious.... I would call your bank and tell them as soon as you can.

  • smachson Level 1 Level 1 (0 points)
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    Apr 22, 2012 9:06 AM (in response to Steven Bobbitt)

    Here's my take - they test stolen credit cards on iTunes to see if they work... then use the stolen cards elsewhere.

  • jbprints Level 1 Level 1 (0 points)
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    Apr 22, 2012 9:58 AM (in response to Leksluthah)

    We just received two receipts for $50.00 gift cards.  Checked my Apple ID and it appears that they used my name and email address but changed all tho other information, including the Credit Card account number. The address was changed to Starksville, MS as well as the phi e area code.  This happened Three days after receiving a new MC and letter from MC stating that our card info had been stolen from a third party processeor.  Italked to Apple support and it sounds like the THIEVES are using a matching name and card number but to an existing account with a non-matching email address.  Next step is to contact MC I suppose.

  • clarify69 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 22, 2012 10:19 AM (in response to smachson)

    That sounds like a good theory.

    It allows you to change your id after you sign in.....

    FYI i did not receive an email receipt for the apps or in-app purchases that were stolen from my account.

  • I Love Rob Dyrdek Level 1 Level 1 (0 points)
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    Apr 23, 2012 3:31 PM (in response to pa_drumz)

    That stinks

  • TierrayLibertad Level 1 Level 1 (0 points)
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    Apr 24, 2012 5:01 AM (in response to I Love Rob Dyrdek)

    Same thing here.  Happened last week, one copy of Kingdom Come, money stolen from my Paypal account which was linked to my itunes.  I changed my apple id and my password, but it happened again yesterday anyway (four copies stolen), didn't get the confirmation email from itunes until this morning, but got the Paypal receipt right away. I have now disconnected my Paypal from my itunes, and I doubt I will be reconnecting it.  Apple doesn't seem interested in fixing this problem - all I have is an ipod, and they aren't exactly winning me over as a customer.

  • iJerOmy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 24, 2012 6:58 AM (in response to stereocourier)

    I also had my account hacked.   The thing is my password was FAR FROM easy, they had access to my account by using my apple id and password ?!?!?!?  WTH..... how does this happen.... I also use 1 password, so i NEVER have to type my password in front of anyone on my computer. (incase i'm at school or something)    I wonder if there was some kind of leak of peoples account info.... It seems to me that alot of people were hacked this week and it seems as if apple is amping up security on all acounts.   Apprently they are supposed to be starting a Security Question system before you can purchase apps!         HMMM  dunno ......

  • iJerOmy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 24, 2012 7:01 AM (in response to Linj)

    I called someone who gave me the instructions below and someone contacted me back by email within like 4 hours ....... they had my money credited and my account locked!  

     

     

     

    1. To contact iTunes Support, please go to:

    apple.com/support/itunes/contact

     

    2. Click "Get iTunes Support via Express Lane" button.

     

    3. Click "iTunes Store" in the middle column and select a support category.

     

    4. Click "Continue".

     

    5. Under "Issue Description", select a topic.

     

    6. Answer the questions under "Issue Description".

     

    7. Click "Continue".

     

    8. You would see either "Optional Sign In" or "Contact Options". Sign In or click "Continue without signing in".

     

    9. Under "Contact Options", click "Email" and provide your contact information.

     

    10. Provide the details about the issue and click "Send".

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