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iTunes store account hacked

664441 Views 1,939 Replies Latest reply: Apr 13, 2014 10:39 PM by Chris CA RSS Branched to a new discussion.
  • Ksnazzy Calculating status...
    Currently Being Moderated
    Apr 24, 2012 9:50 AM (in response to iJerOmy)

    This is very helpful. Too bad customers would have to find a step-by-step approach to fixing issues such as these in a help forum, however. Apple should be ashamed that you just posted what they don't provide, step-by-step help. Actually, it shouldn't even have to have a 10 step process. A customer should be able to pick up the phone, dial an easily accessed number & get quick help from a human customer service rep. I honestly wsh I didn't enjoy my iPad & iPhone as much as I do, because i really would like to stop using iTunes due to principle.

     

    Thank you for posting.

  • BeagleBabe Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 24, 2012 10:11 AM (in response to Ksnazzy)

    I don't feel safe using iTunes anymore. I think, just based on threads like this one all over the net, that this is a major MAJOR security threat on Apple's end. I don't see any reason why such a big company leading the frontier on all things digitals has allowed this issue for this long. Don't even sit there and tell me they can't stop it. It's happening because they aren't stopping it, not because they can't.

     

    Apple's prompt reply did nothing to get me my money back (my story is on pages 97/98). In the end it was Paypal that settled my Paypal dispute and refunded my money. No "chargeback" was ever presented to my back from Apple.

     

    I wil be buying a Blackberry Playbook, not an iPad because of this. Furthermore, I will not hesitate to tell anyone and everyone that utters the word "iTunes" or "Apple" about this issue and threat to their secuitry. I told one musician I'm working with about it when he told me to come on iTunes to check out his music...nope, sorry, won't do it, and now he knows why and what he needs to do to protect himself.

     

    I will not support let alone be loyal to a company that can allow this kind of thing for this long. This is a kick in the mouth to Apple's consumers and the Apple company couldn't care less.

  • Carlo TD Level 3 Level 3 (550 points)
    Currently Being Moderated
    Apr 24, 2012 10:13 AM (in response to BeagleBabe)

    Nonsense... it is no different than using any other online store... or for that matter any brick and mortar store.

  • BeagleBabe Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 24, 2012 10:51 AM (in response to Carlo TD)

    How is that?

     

    I am a small brick and mortar business owner and if our customer's credit cards were being used without authorization you bet your butt we'd stop it and right it on our end immediately. Apple is letting this go because they can. They're so big and bad and large that they can bite the hand that feeds them and get away with it.

  • ArdenEden Calculating status...
    Currently Being Moderated
    Apr 24, 2012 11:13 AM (in response to BeagleBabe)

    BeagleBabe, I couldn't agree more. I have currently removed all my payment methods from iTunes and will not be purchasing from them again. On top of the fact that they allowed people to violate our information (and continue to do so in the face of overwhelming evidence that this is happening on their end) their customer service is labyrinthine (see iJerOmy's and Ksnazzy's comments above) which, at least to me, seems to be yet another slap in the face of the consumer. I don't expect the absence of my patronage, or yours, or anyone's to be a blow to the company. I'm sure they won't miss us at all. This thread has made it obvious that they can do whatever they like and still keep the majority of their customers, and I doubt I've spent the amount stolen from me in one day on iTunes in an entire year. At least I will save time not checking my iTunes account several times a week to make sure I haven't been hacked again.

  • Carlo TD Level 3 Level 3 (550 points)
    Currently Being Moderated
    Apr 24, 2012 1:06 PM (in response to BeagleBabe)

    BeagleBabe wrote:

     

    How is that?

     

    I am a small brick and mortar business owner and if our customer's credit cards were being used without authorization you bet your butt we'd stop it and right it on our end immediately. Apple is letting this go because they can. They're so big and bad and large that they can bite the hand that feeds them and get away with it.

     

     

    Look... if you talk to the company that handles your merchant services, you will see there are various levels and methods of accepting credit cards for payments. Each tier depends on how much you use their service. And for each tier, you are required to maintain certain rigous standards. There are also various layers of checks and balances as well as risks, and scenarios that are possible at each tier.  If I came to you, and said... BeagleBabe (lol) my credit card was used at your place of business other than what it was intended, what actions would you take? And saying "we'd stop it and right it on our end immediately"... is not a sufficient answer. I use to work in a bank... each merchant services is linked to an account number that either takes money in or sends money out... and many companies have hundreds of thousands of dollars linked to these accounts. It is very automated and for each time a person makes a claim, the paperwork for one of the analysts quadruples. Are you going to tell me you would close your accounts and reopen your accounts for every customer that came to you? I dont think so.  With any business, there are checks and balances in place - not just by the company but also by merchant service as well as many laws that are required to be followed. There is also a certain amount of insurance that each business owner has for if some one falls and hurts them self at their business.. Is the system perfect, no. However companies are always adding ways to prevent such shoplifters from stealing yours and my money. I don't know how better to explain it to you. The thing is this is not a small business, working with your small town merchant services... This is a world wide company that deals with transions all over the world. Did you know there is a device now that reads credit cards and what ever infomation that might be on your RFID enabled credit card, including Name, email, and credit card number? The thing is no other company has a messages board that allows customers to vent or talk or discuss. Each company that deals on this level has this, regardless if you are an online store, or a brick and mortar store. The thing to remember,  read and understand your credit card agreements. And if you are using gift cards... there are laws and regulation for gift cards also, less stringent than those in a person's credit card agreement.

  • jmeharker Calculating status...
    Currently Being Moderated
    Apr 24, 2012 2:30 PM (in response to Carlo TD)

    lol @ CarloTD attacking the victims once again.

     

    I find it amusing interesting sad that some people have invested so much money and emotion into Apple products that they can't see what is right in front of them.

  • Carlo TD Level 3 Level 3 (550 points)
    Currently Being Moderated
    Apr 24, 2012 2:31 PM (in response to jmeharker)

    I could see a goofball who does not know the difference from ther shoe or belt... I did not attack anyone. Troll!

  • transmogrification Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 24, 2012 2:43 PM (in response to jmeharker)

    Jmeharker, how many forums have you contributed and participated with here. Wait, let me check, only one - this one and your one comment reply to Carlo TD.

  • Carlo TD Level 3 Level 3 (550 points)
    Currently Being Moderated
    Apr 24, 2012 2:48 PM (in response to transmogrification)

    he is using an alternate apple id... either for anonymity or for other reasons.

  • Carlo TD Level 3 Level 3 (550 points)
    Currently Being Moderated
    Apr 24, 2012 2:55 PM (in response to Carlo TD)

    I have a few people on here that dont like me showing them a different view than what they may have. I just checked his name against the list... and I got his name now on it. 

     

    Message was edited by: Carlo TD

  • jmeharker Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 25, 2012 12:15 AM (in response to Carlo TD)

    lol paranoid as well as fanboys.

     

    I have only commented on this thread because this is the only time I have ever had a problem with an Apple product serious enough to post on the forums about.

     

    My apple ID is my name - hardly anonymous. A quick google should turn me up.

  • BeagleBabe Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 25, 2012 1:01 AM (in response to Carlo TD)

    No, obviously I wouldn't be able to close down every person's account, but I would do everything that was in my power, on my end. If that meant calling banks, switching CC merchants, etc. I would. If that meant accepting accountability and realizing there is a flaw in my system, somewhere, I would. I wouldn't keep saying "Oh, that happened to you? Huh." I'd find the problem and the solution. I value each and every one of my customers.

     

    Using your own words "This is a world wide company that deals with transions all over the world. Did you know there is a device now that reads credit cards and what ever infomation that might be on your RFID enabled credit card, including Name, email, and credit card number?"

     

    This is not an issue with RFIDs. This IS a *continual* and recurrent issue with *APPLE* accounts being hacked into and the information stolen that way. As you stated this is a world wide company that deals with transactions (which I assume is what you meant) all over the world. You're telling me they don't have the ability or resources to stop this OR to do more than they're doing for 103 pages (and more, there are many other threads on here and all over the net talking about this) worth of people and issues? I don't believe it.

     

    Regarding "The thing is no other company has a messages board that allows customers to vent or talk or discuss."There many other messages boards, some are related to companies directly and some aren't that allow customers to vent and bring issues to light and discuss them. Paypal, for one, has a message board with a section for "My Feedback" where people post the good, the bad, and the ugly about Paypal. Paypal is also a huge company with transactions all over the world, without this issue.

     

    As far as the name issue with jmeharker, don't assume just because someone posted on here and has no points that they're a troll. I haven't had cause to pop on Apple forums before now. I don't use personally identifiable information in my screen names for personal safety.

     

    We can split hairs and argue over semantics all day long, for 103 more pages but what it boils down to opinions aside, is-there is a significant issue here. Apple needs to fix it somehow. If Apple can't fix it, Apple needs to do a better job of notifying their customers and protecting them. That's not just me or the other guy saying this, it's a lot of very unhappy Apple customers, brand loyal and not. It's also good customer service.


  • glamourbomb Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 25, 2012 7:26 AM (in response to stereocourier)

    My account was hacked this morning. I did not know there was a breach in iTunes security until I searched on-line this morning. 

     

    The thieves passed the security questions I created last week when I signed up to get the free Snow Leopard Upgrade.  The thieves also wiped my address and my credit card, made unauthorized charges and created an iCloud account for me.

     

    There was no number to call on the email notificaiton so I called 1-800-MY-APPLE and was told they could not help me, just go to the iTunes website and start a chat. The Apple rep said this was the only way.

     

    How horrible is that? No human to talk to while you're being robbed?  I said I understood that she was limited in what she could to me and asked to speak to her supervisor because my credit card information was stolen and unauthorized charges were made on it.

     

    The next person who took my call handled the situation and acted as a liaison between me and iTunes and helped me re-secure my account.

     

    She also said I should go ahead and use the iCloud account that the thieves set up for me and why iCloud was so great. I had to tell her that Mobile Me never worked well with my contacts and calendar and actually screwed up my business when I tried to use it as advertised so I have no faith in iCloud, especially in account that some hackers made.

     

    My takeaway is never store my credit card again in iTunes again and never trust Apple for immediate support. Apple's protocol for handling this situation is abysmal and I actually feel sorry for the phone reps that have to handle these calls without the tools and procedures they need to get the job done and make the customer happy.

  • irok Calculating status...
    Currently Being Moderated
    Apr 25, 2012 7:44 AM (in response to stereocourier)

    I was hacked yesterday.

    I first got an email saying my CC and shipping/billing address had been changed.

    They logged in and purchased 2 $50 itunes cards (which have been redeemed).

    They erased my CC info which was very old as I don't use this account anymore.

    They used my name and email as shipping info and put in an address in Vertmont.

    The receipt I received has the last 4 digits of the CC they used, I don't remember (but may have) ever having a CC with those numbers. As I said I haven't used that account in years.

    Called Apple, they said someone had probably used my account with a stolen CC.

    My question, obviously I can't do anything to track the CC if they used a stolen one and I won't be charged for the purchase, BUT will somehow I be now linked to a stolen CC?

    And if so what the hack I am supposed to do????

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