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HT3275: Time Machine: Troubleshooting backup issues

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HT3275 My Time Machine says:  Latest Backup:  Delayed

3018 Views 7 Replies Latest reply: Apr 24, 2012 6:27 PM by Pascal Beausoleil RSS
Foxylady1 Calculating status...
Currently Being Moderated
Apr 17, 2012 5:28 AM

My Time Capsule has been unable to complete a backup for 2 months.    I have checked all the help items, but cannot find any reason why this error message should be delayed.    I have noticed that sometimes the Time Machine makes a distinct sound (like a clock ticking) when connected, so don't know if this is anything to do with the problem.    Hope someone out there might have an answer.

MacBook Pro, Mac OS X (10.7.3)
  • Pascal Beausoleil Calculating status...

    Hi,

     

    If you connect to your Time Capsule hard drive via Finder, are you able to drop a file on it?

     

    Otherwise, using AirPort Utility, are you able to see your Time Capsule hard drive if you click on ; Manuel Setup - and then "Disks" (just left to the gear wheel).

    Screen Shot 2012-04-17 at 2.21.58 PM.png

    P-

  • Pascal Beausoleil Level 1 Level 1 (50 points)

    First, try to perform a verification of the disk. Read "Verifying a Time Capsule disk" at http://support.apple.com/kb/HT4522

     

    Also, if you are able to connect an external hard drive to the USB port of your Time Capsule, let's see if your Mac does recognize it.

     

    After that, you might wanna try a reset of the Time Capsule too. http://support.apple.com/kb/HT3728

     

    When was it purchased? Still under warranty?

     

    Let me know,

     

    P-

  • Snyder JG Sergio Calculating status...

    Hi Pascal,

    I cannot see my time capsule on airport express utility, it has disapeared, can you help me how i can get it back? it is there, connected and with a green light but it does not pick it up as it it was not there.

     

    Thank you.

  • Pascal Beausoleil Level 1 Level 1 (50 points)

    Snyder JG Sergio wrote:

     

    Hi Pascal,

    I cannot see my time capsule on airport express utility, it has disapeared, can you help me how i can get it back? it is there, connected and with a green light but it does not pick it up as it it was not there.

     

    Thank you.

     

    If there is any confusion, the easiest way remains to reset your Time Capsule and start from scratch. The beautiful side of that, is that it is a very short process.

     

    Your data will NOT be erased.

     

    See http://support.apple.com/kb/HT3728?viewlocale=en_US&locale=en_US

     

    Good luck !

     

    P-

  • Pascal Beausoleil Level 1 Level 1 (50 points)

    Foxylady1 wrote:

     

    Thanks Pascal

     

    Now you are advising a technically challenged woman!    I notice that the Airport icon at the top of the screen is greyed out.    When I open Airport Utilities now, all I get is Other Airport Base Stations, a green dot stating 'Internet' & at the bottom of the screen  'No configured Airport base stations have been found.    Airport Utility will continue searching'.   Not sure what all this means.  I did not see 'backup delayed' anywhere this time.   I have tried connecting another hard drive to the USB port & the computer recognises a new Backup Device.  I should add that I am travelling around Australia by caravan & am in a remote area at the moment, so access to the internet is at the whim of Telstra.    We are moving to a town tomorrow, so access may be better.

     

    Hi again, hope you have a wonderful time traveling around australia.

     

    I think you should try to give your Time Capsule a brand new start. The beautiful side of it, is that it is not a long process. If your data is still on your hard drive, it won't get deleted.

     

     

    "If the AirPort Base Station or Time Capsule isn't accessible from AirPort Utility, the Factory Default reset can be accomplished by using the reset button.

    1. Unplug the AirPort Base Station or Time Capsule from power.
    2. Press and hold the reset button with a pen or pencil, then plug the AirPort Base Station or Time Capsule back in while continuing to hold the button until you see the light (LED) flash rapidly. This should happen after a few seconds.
    3. Release the button. This will factory default reset the AirPort Base Station or Time Capsule."

     

     

    From: http://support.apple.com/kb/HT3728?viewlocale=en_US&locale=en_US

     

    Then, follow the instructions from http://support.apple.com/kb/HT1178

     

     

    Good luck !

     

    P-

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