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Podcast image missing

822 Views 10 Replies Latest reply: Apr 27, 2012 8:15 AM by Roger Wilmut1 RSS
How-to Calculating status...
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Apr 25, 2012 5:00 AM

After years of displaying correctly, my podcast image is now missing and seems to have been replaced by the default iTunes image in the iTunes store.  Here is the feed:  http://moneypit.com/show/moneypit_podcast.xml.  Would appreciate any suggestions on why this happened and how to resolve it.  I have confirmed that the image still exists on the server.  Thanks in advance to anyone can assist!

  • Roger Wilmut1 Level 9 Level 9 (63,965 points)
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    Apr 25, 2012 5:21 AM (in response to How-to)

    I can't answer why this has happened: the image is correctly referenced in the feed. However it's a GIF; strictly speaking Apple's specification says it should be a JPEG or a PNG - however if it's been working up to now that doesn't necessarily explain things.

     

    Anyway, I should change the image for a JPEG - ideally it should be 600 x 600 - and hope that that does it: expect it to take some days before the image appears.

  • jakubc Level 1 Level 1 (5 points)
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    Apr 25, 2012 9:48 AM (in response to How-to)

    I have a similar problem. I uploiad a 600 by 600 jpp image and all works fine for a few days. Then, its just vanishes, ***!! Here is part of my xml referance...

     

    href="http://pubsubhubbub.appspot.com/" />

    <media:thumbnail url="http://www.jakechec.com/radio/jclogo2012red.jpg" />

    <media:keywords>chris,lake,thomas,gold,dj,chus,darude,dj,dan,d,ramirez,daniel,po rtman,an21,jelo,jake,chec,chec,music,house,vocals,commercial,house,alex,gaudino, pan,pot,michael,woods,deadmau5,dunity,john,dalhback,live,club,recordings,house,m usic,free,downloads</media:keywords>

    <media:category scheme="http://www.itunes.com/dtds/podcast-1.0.dtd">Music</media:category>

    <itunes:owner>

    <itunes:email>info@jakechec.com</itunes:email>

    <itunes:name>Jake Chec</itunes:name>

    </itunes:owner>

    <itunes:author>Jake Chec</itunes:author>

    <itunes:explicit>no</itunes:explicit>

    <itunes:image href="http://www.jakechec.com/radio/jclogo2012red.jpg" />

    <itunes:keywords>chris,lake,thomas,gold,dj,chus,darude,dj,dan,d,ramirez,daniel,p ortman,an21,jelo,jake,chec,chec,music,house,vocals,commercial,house,alex,gaudino ,pan,pot,michael,woods,deadmau5,dunity,john,dalhback,live,club,recordings,house, music,free,downloads</itunes:keywords>

    <itunes:subtitle>Jake Chec presents the worlds finest djs and producers.</itunes:subtitle>

  • jakubc Level 1 Level 1 (5 points)
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    Apr 25, 2012 9:50 AM (in response to jakubc)

    I am using Feedburner to submit the feed, maybe there are bugs with it??

  • Roger Wilmut1 Level 9 Level 9 (63,965 points)
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    Apr 25, 2012 2:21 PM (in response to jakubc)

    The part of the feed you've posted seems to be fine: the image is correctly referenced and loads fine, so there's no problem with Feedburner.

     

    Your podcast appears to be at http://itunes.apple.com/gb/podcast/chec-music-with-jake-chec/id372456706

     

    and your feed is presumably the one at http://feeds.feedburner.com/jakechec/checmusic

     

    the image appears on the Store page; so I can't offer any comment as to what the problem you describe is caused by.

  • jakubc Level 1 Level 1 (5 points)
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    Apr 26, 2012 7:01 AM (in response to Roger Wilmut1)

    Thanks Roger, yes shortly after posting this the image magically apperared again! Not sure why it keeps vanishing!

  • jakubc Level 1 Level 1 (5 points)
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    Apr 27, 2012 7:02 AM (in response to jakubc)

    Take a look now if you can, logo missing!! why?? I have not touched anything...

     

    http://itunes.apple.com/ca/podcast/chec-music-with-jake-chec/id372456706

  • Roger Wilmut1 Level 9 Level 9 (63,965 points)
    Currently Being Moderated
    Apr 27, 2012 7:26 AM (in response to jakubc)

    I can confirm that the image is not showing in iTunes though it's correctly references and can be viewed from the URL in a browser. I can't offer any explanation for this other than it's being a bug in the Store. There isn't really anything you can do about this except email podcasts 'at' apple.com and ask about it, though I don't know what chance you've got of getting a helpful answer.

  • jakubc Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 27, 2012 7:54 AM (in response to How-to)

    would changin my image to a png maybe work better?

  • Roger Wilmut1 Level 9 Level 9 (63,965 points)
    Currently Being Moderated
    Apr 27, 2012 8:15 AM (in response to jakubc)

    I can't see why it would - but as I don't know what's causing the issue your guess is as good as mine. You could try - but it would normally take some days anyway for the image to appear so you won't know for a bit.

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