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Messages beta, does not connect to Internet when trying to use uninstall, but I clearly am on the internet, any ideas?

911 Views 7 Replies Latest reply: Jun 26, 2012 12:34 PM by bondingfortoday RSS
bryanfromlerwick Calculating status...
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Apr 25, 2012 6:35 AM

I downloaded messages beta, and after trying video chat with my wife who was using iChat, I decided to uninstall, and every time I try to uninstall, I get a network problem saying that the messages beta uninstalled can't be downloaded as my computer isn't connected to the Internet, and I clearly am connected thru my wifi, any ideas how to get around this?

MacBook, Mac OS X (10.7.1)
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)

    Hi,

     

    Are you using the Uninstall option in the Messages Menu ?

     

    Are you sure it is not saying it can't find iChat ?

     

     

     

     


    9:35 PM      Wednesday; April 25, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Stephlouise Calculating status...

    Bryanfromlerwick:

     

    I had precisely the same problem and found no viable (or even remotely helpful) responses in any forums, either on Apple or elsewhere on the web - especially given that most people just had inane replies that got me nowhere with the issue. However, today, after weeks of searching for a way to get the uninstall to function through WiFi, I had a breakthrough and have found the solution:

     

    Don't use WiFi. It sounds painfully simple, but it took me weeks, given I don't have the simplest access to a hardwire connection. But, if you haven't tried connecting directly to a cable modem (or similar) using an ethernet or USB cable, then I would recommend that avenue.

     

    Just an FYI: My laptop completely wigged out when I hooked up the ethernet cable while Messages was still open, but after a couple of restarts (and not immediately reopening Messages) the ethernet connection fired up, I opened Messages, hit the uninstall option, and VOILA! I am rid the cur that is Messages Beta.

     

    So, long answer to get to a simple point ---  If you have access to a hardwire connection to the internet, try that. It just might work for you too.

     

    Best of luck to you.

     

    Steph

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)

    Hi,

     

    Any version of iChat or the Message beta will have issues if you have two connections to the internet.

     

    In fact iChat 4 in Leopard has the worst issues particularly if the computer you are on is Sharing the Internet with other devices  (See System Preferences > Sharing > Internet Sharing)

     

    iChat can just about manage in Text Chats  to connect with other people.

    In Video Chats and Audio Only chats and Screen Sharing ichat needs to be in "One Place"

     

    With two IPs issued from a router for Wifi and Ethernet (See the differences in System Preferences > Network for Ethernet and Advanced Button > TCP tab for Wifi) means that iChat looks like it is in two places.

     

    It is worse if you share the Wifi of a neighbour and use Ethernet yourself.

     

    Using Ethernet may get your computer to access the DNS servers from your router more consistently so that Messages can find the place to download iChat 6  (There is evidence that both downloading Messages Beta and registering the Apple ID needs the correct or adequate DNS server info to work properly)

     

    This address for the Message Beta download seems to hard to find for some DNS servers

    http://swdlp.apple.com/cgi-bin/WebObjects/SoftwareDownloadApp.woa/wo/XeLd6tIQQ2O yGCki8irQgw/2.5

    (This is the accompanying "Thank you for Downloading" page)

     

    The point you make though, that a Ethernet connection may work better, is valid.

     

     


    8:32 PM      Sunday; May 13, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Stephlouise Level 1 Level 1 (0 points)

    Hi:

     

    Maybe I should clarify:

     

    The initial issue had nothing to do with the number of connections. I started with one connection to the internet (Wi-Fi) and was unable to uninstall Messages Beta due to its inability to recognize that I was connected to the internet (via Wi-Fi), just like bryanfromlerwick.

     

    When I hooked up the ethernet connection, I had already disabled my Wi-Fi connection. There were never at any one time two connections to the internet through my laptop. I had not shut down Messages before hooking up the ethernet cable. That proved to be the issue (in simple terms, I needed to hit Cmd-Q, although it was not connected to the internet). Furthermore, my Wi-Fi connection was private, password-protected, and used by only one system and one device at any one time, i.e. not a shared network.

     

    The solution that I found to be effective, was in response to uninstalling Messages Beta and involved disabling the Wi-Fi, attaching an Ethernet cable, and allowing Messages Beta to access the internet through the Ethernet, rather than Wi-Fi.

     

    Given it worked, it seems to have been effective and the right solution for me under the circumstances. Hence why I shared it with bryanfromlerwick: I thought maybe he, too, does not care so much why Messages is acting as though it has been possessed by a demon, rather he merely wants to find a way to rid himself of the curse.

     

    Again, I hope it works for you, bryanfromlerwick, and anyone else who may stumble across this thread.

     

    Best,

    Stephlouise

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)

    Hi,

     

    That looks like a useful find.

     

    I see you have posted it in a few threads.

     

     


    8:30 PM      Tuesday; June 26, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • bondingfortoday Level 1 Level 1 (5 points)

    Had a similar problem earlier. I'm just trying to help. I hope it works for other people as well.

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