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resetting the password

481 Views 5 Replies Latest reply: Apr 25, 2012 6:31 AM by Bob Timmons RSS
Abbie Dog Calculating status...
Currently Being Moderated
Apr 24, 2012 12:53 PM

I am trying to add another airport express and the airport utiity is not accepting my password?  How can I reset the password on the airport extreme?

Mac Pro 3.2, Mac OS X (10.5.4)
  • John Galt Level 7 Level 7 (33,090 points)
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    Apr 24, 2012 12:55 PM (in response to Abbie Dog)

    Resetting an AirPort Extreme or Time Capsule FAQ:

     
    http://support.apple.com/kb/HT3728

     

    Pressing the reset button briefly disables its password for a period of time (think it's ten minutes) so you can use AirPort Utility without one.

  • Bob Timmons Level 9 Level 9 (75,600 points)
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    Apr 24, 2012 3:05 PM (in response to John Galt)

    Hi John,

     

    FYI, in several tests here, I have found the the procedure for a Soft Reset does not work (for me) if AirPort Utility 6.0 is being used.

     

    AirPort Utility simply cannot read the AirPort at all to be able to edit the settings and update. I suspect that a hard reset is what is really needed, and then the device must be reconfigured in the normal way.

     

    If you have a spare AirPort Express 802.11n handy that is not pressed into duty, would appreciate your findings on this if you care to experiment a bit.  No rush.  When/If you have time.

     

    Many thanks.

  • John Galt Level 7 Level 7 (33,090 points)
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    Apr 24, 2012 5:31 PM (in response to Bob Timmons)

    Just with AirPort Utility 6.0, or with 5.6 as well?

     

    Anyway, here are screenshots from AU 5.6, 6.0, and the iOS version. It seems to work as expected:

     

    Screen Shot 2012-04-24 at 6.47.59 PM.png

     

     

    Screen Shot 2012-04-24 at 7.53.19 PM.png

     

    Screen Shot 2012-04-24 at 6.56.14 PM.png

     

    AU 5.5.3 worked the same way.

     

    In each case I deleted the Keychain entry for the Express to ensure AU would ask for it, which it did unless it was in "soft reset" mode, but read on:

     

    While using AU 6.0 and only that version, a Keychain entry containing the correct password was created even though I did not supply it. This occurred each time I used AU 6.0, despite the fact I deleted the Express password from my Keychain each time. It was not necessary to supply my password even when it was not in "soft reset". I have no idea where AU would obtain the Express password, if not from Keychain.

     

    I did notice that AirPort utility sent an outgoing network request to Apple but I assumed this was to check for firmware updates. More testing is needed.

     

    Let me know if you would like me to do something else.

    Pressing the reset button briefly disables its password for a period of time (think it's ten minutes) so you can use AirPort Utility without one.

     

    I checked that too, it's exactly two minutes; Apple's FAQ says five.

  • Bob Timmons Level 9 Level 9 (75,600 points)
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    Apr 24, 2012 5:37 PM (in response to John Galt)

    Great stuff. I will work through this some more tomorrow.

     

    Thanks again!

  • Bob Timmons Level 9 Level 9 (75,600 points)
    Currently Being Moderated
    Apr 25, 2012 6:31 AM (in response to John Galt)

    KeyChain issue. I thought I had wiped out some "test" passwords, but something must have stuck in there somewhere.

     

    Tried KeyChain First Aid and then things behaved as expected.

     

    All good now. Thanks again for your help!

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