1 2 Previous Next 18 Replies Latest reply: Jul 11, 2012 8:15 AM by sndhandsmoke
DarkJediKnight Level 1 Level 1 (0 points)

For the past couple of days my Messages Beta app isn't opening on my MacBook.  The little white light comes on under it to indicate that the app is running, but no chat box appears.  And even if the chat box does appear, none of my chats show up and it doesn't allow me to start one.  Is anyone else having this problem?


iPhone 4S, iOS 5.0.1
  • 1. Re: Messages Beta Not Opening
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    HI,

     

    In the Message Menu > Preferences > Accounts are the accounts you have enabled ?

     


    10:13 PM      Thursday; April 19, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 2. Re: Messages Beta Not Opening
    clarebear795 Level 1 Level 1 (0 points)

    I have the same problem, but I can't click Preferences; it's grayed out.

  • 3. Re: Messages Beta Not Opening
    DarkJediKnight Level 1 Level 1 (0 points)

    Clarebear that's exactly what's happening to me.  It's like the whole app is dead for some reason.  I have zero access to it.  I wonder if they shut it down?

  • 4. Re: Messages Beta Not Opening
    clarebear795 Level 1 Level 1 (0 points)

    I don't know...it is the Beta version, so it must have some bugs. I click on it and the circle comes up, but the window isn't there. Then I enter another app and click on Messages again, and there's a new message open, with none of my old conversations there. But I restarted my computer, and it's working now! I'm not sure what the problem is...

  • 5. Re: Messages Beta Not Opening
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    Hi,

     

    It is hard to tell sometimes what has got in Messages way.

    It could be an old Add-on for iChat (Such as Chax) or for the System that iChat could access such as iGlasses.

     

    Try this.

    In the Finder use the Go Menu and hold down the ALT Key to see the Library option.

    Select this and then open Preferences.

    In the Preferences find the com.apple.imagent.plist item and drag it to the Trash.

    Restart Messages.

     

     


    8:30 PM      Sunday; April 22, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 6. Re: Messages Beta Not Opening
    DarkJediKnight Level 1 Level 1 (0 points)

    That didnt' do anything.

  • 7. Re: Messages Beta Not Opening
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    HI,

     

    Go to the same Library and delete com.apple.ichat.plist (Yes Messages still uses the iChat.plists)

    This one should return the Preferences to the Dark text so you can access it.

     

     

     

     


    8:20 PM      Monday; April 23, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 8. Re: Messages Beta Not Opening
    DarkJediKnight Level 1 Level 1 (0 points)

    That didn't work either.  And the same thing is happening to FaceTime now for me.

  • 9. Re: Messages Beta Not Opening
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    HI,

     

    You are using just Ethernet or Wifi and not both at the same time ?

    If you use both your computer gets two IP s from the router and FaceTime and iChat cannot resolve this.

     

     


    8:49 PM      Monday; April 23, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 10. Re: Messages Beta Not Opening
    jmw1480 Level 1 Level 1 (0 points)

    Same issue here as Clearbear and DarkJediKnight - was working fine, then fast-switched to another user to try it out there, and now everything's locked up.  I can open the app, but preferences are grayed out and unselectable, and I get the "fault sound" when I try to open my buddy list.  Any solutions besides a restart found yet?

  • 11. Re: Messages Beta Not Opening
    Ralph Johns (UK) Level 9 Level 9 (67,505 points)

    Hi,

     

    In the Mac User account your switched to did you use the same Messages details ?

     

    Is this a Managed Mac User account with Parental Controls turned On ?

     

     

     


    8:43 PM      Wednesday; April 25, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 12. Re: Messages Beta Not Opening
    JackSchwartz Level 1 Level 1 (40 points)

    I am having the same problems.  I cannot even access my users preferences to try what you're suggesting.

     

    Screen Shot 2012-04-25 at 8.54.45 PM.png

    Screen Shot 2012-04-25 at 8.55.26 PM.png

  • 13. Re: Messages Beta Not Opening
    jmw1480 Level 1 Level 1 (0 points)

    SOLUTION! Looks like a bug.  First, I quit Messages.  Then, I used Activity Monitor (usually found in the Utilities folder), selected the process 'imagent,' and 'Quit Process.'  Messages was working again as advertised.

  • 14. Re: Messages Beta Not Opening
    DarkJediKnight Level 1 Level 1 (0 points)

    That still didn't work for me...and it's really starting to annoy me because now not even the FaceTime app on my Mac is working anymore...whenever I try to open it a box pops up that says "There was a problem with FaceTime. You need to quit and open FaceTime"...

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