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itunes 10.6.1.1 Crashes on Startus

3927 Views 17 Replies Latest reply: Jun 23, 2012 6:49 AM by anasmem7 RSS
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Oankali Calculating status...
Currently Being Moderated
Apr 24, 2012 6:51 PM

Recently whenever I attempt to open iTunes it instantly crashes. I am running Windows 7 64bit. I get a brief error message saying windows had detected a problem with the program then it force closes iTunes. This problem has been going on for approx. 2 weeks now. I have tried several re-installs of iTunes and I have this same problem. I tried the fix mentioned in another thread of removing quicktime files from syswow64 but that did not have any affect. I looked of the .wer from (app crash data for windows) the detailed crash data is as follows:

 

Version=1

EventType=APPCRASH

EventTime=129797915843391751

ReportType=2

Consent=1

UploadTime=129797915875273575

ReportIdentifier=8813df87-8e77-11e1-81f0-386077407f9c

IntegratorReportIdentifier=8813df86-8e77-11e1-81f0-386077407f9c

WOW64=1

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=iTunes.exe

Sig[1].Name=Application Version

Sig[1].Value=10.6.1.7

Sig[2].Name=Application Timestamp

Sig[2].Value=4f71aced

Sig[3].Name=Fault Module Name

Sig[3].Value=objc.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=1.435.16.11

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=4ee7d01f

Sig[6].Name=Exception Code

Sig[6].Value=c0000005

Sig[7].Name=Exception Offset

Sig[7].Value=000065f9

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=6.1.7601.2.1.0.768.3

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=0a9e

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=0a9e

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789

UI[2]=C:\Program Files (x86)\iTunes\iTunes.exe

UI[3]=iTunes has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Program Files (x86)\iTunes\iTunes.exe

LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll

LoadedModule[2]=C:\Windows\syswow64\kernel32.dll

LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll

LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b641 44ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll

LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll

LoadedModule[6]=C:\Windows\syswow64\GDI32.dll

LoadedModule[7]=C:\Windows\syswow64\USER32.dll

LoadedModule[8]=C:\Windows\syswow64\ADVAPI32.dll

LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll

LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll

LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll

LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll

LoadedModule[13]=C:\Windows\syswow64\LPK.dll

LoadedModule[14]=C:\Windows\syswow64\USP10.dll

LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll

LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll

LoadedModule[17]=C:\Windows\system32\IMM32.DLL

LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll

LoadedModule[19]=C:\Program Files (x86)\iTunes\iTunes.dll

LoadedModule[20]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\AVFoundationCF.dll

LoadedModule[21]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\MediaToolbox.dll

LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll

LoadedModule[23]=C:\Windows\syswow64\NSI.dll

LoadedModule[24]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QuartzCore.dll

LoadedModule[25]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll

LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCR80.dll

LoadedModule[27]=C:\Windows\system32\VERSION.dll

LoadedModule[28]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll

LoadedModule[29]=C:\Windows\system32\WSOCK32.dll

LoadedModule[30]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll

LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCP80.dll

LoadedModule[32]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libdispatch.dll

LoadedModule[33]=C:\Windows\system32\WINMM.dll

LoadedModule[34]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuin.dll

LoadedModule[35]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuuc.dll

LoadedModule[36]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt46.dll

LoadedModule[37]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll

LoadedModule[38]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll

LoadedModule[39]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll

LoadedModule[40]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreVideo.dll

LoadedModule[41]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll

LoadedModule[42]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll

LoadedModule[43]=C:\Windows\syswow64\CRYPT32.dll

LoadedModule[44]=C:\Windows\syswow64\MSASN1.dll

LoadedModule[45]=C:\Windows\system32\iphlpapi.dll

LoadedModule[46]=C:\Windows\system32\WINNSI.DLL

LoadedModule[47]=C:\Windows\syswow64\WININET.dll

LoadedModule[48]=C:\Windows\syswow64\Normaliz.dll

LoadedModule[49]=C:\Windows\syswow64\iertutil.dll

LoadedModule[50]=C:\Windows\syswow64\urlmon.dll

LoadedModule[51]=C:\Windows\syswow64\ole32.dll

LoadedModule[52]=C:\Windows\syswow64\OLEAUT32.dll

LoadedModule[53]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\SQLite3.dll

LoadedModule[54]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll

LoadedModule[55]=C:\Windows\system32\DSOUND.dll

LoadedModule[56]=C:\Windows\system32\POWRPROF.dll

LoadedModule[57]=C:\Windows\syswow64\SETUPAPI.dll

LoadedModule[58]=C:\Windows\syswow64\CFGMGR32.dll

LoadedModule[59]=C:\Windows\syswow64\DEVOBJ.dll

LoadedModule[60]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\VideoToolbox.dll

LoadedModule[61]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreMedia.dll

LoadedModule[62]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1d f_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll

LoadedModule[63]=C:\Windows\syswow64\COMDLG32.dll

LoadedModule[64]=C:\Program Files (x86)\iTunes\GNSDK_DSP.DLL

LoadedModule[65]=C:\Program Files (x86)\iTunes\GNSDK_SDKMANAGER.DLL

LoadedModule[66]=C:\Program Files (x86)\iTunes\GNSDK_MUSICID.DLL

LoadedModule[67]=C:\Program Files (x86)\iTunes\GNSDK_SUBMIT.DLL

LoadedModule[68]=C:\Windows\system32\MSIMG32.dll

LoadedModule[69]=C:\Windows\system32\ODBC32.dll

LoadedModule[70]=C:\Windows\system32\OLEACC.dll

LoadedModule[71]=C:\Windows\syswow64\PSAPI.DLL

LoadedModule[72]=C:\Windows\system32\RICHED20.dll

LoadedModule[73]=C:\Windows\system32\USERENV.dll

LoadedModule[74]=C:\Windows\system32\profapi.dll

LoadedModule[75]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll

LoadedModule[76]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\JavaScriptCore.dll

LoadedModule[77]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKitQuartzCoreAdditions.dll

LoadedModule[78]=C:\Windows\system32\d3d9.dll

LoadedModule[79]=C:\Windows\system32\d3d8thk.dll

LoadedModule[80]=C:\Windows\system32\dwmapi.dll

LoadedModule[81]=C:\Windows\syswow64\WINTRUST.dll

LoadedModule[82]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ApplePushService.dll

LoadedModule[83]=C:\Windows\system32\odbcint.dll

LoadedModule[84]=C:\Windows\system32\dnssd.dll

LoadedModule[85]=C:\Windows\system32\CRYPTSP.dll

LoadedModule[86]=C:\Windows\system32\rsaenh.dll

LoadedModule[87]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll

LoadedModule[88]=C:\Windows\system32\uxtheme.dll

LoadedModule[89]=C:\Windows\syswow64\imagehlp.dll

LoadedModule[90]=C:\Windows\system32\RpcRtRemote.dll

LoadedModule[91]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunesRegistry.DLL

LoadedModule[92]=C:\Program Files (x86)\iTunes\iTunes.Resources\en.lproj\iTunesLocalized.DLL

LoadedModule[93]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunes.DLL

LoadedModule[94]=C:\Windows\system32\WINSTA.dll

LoadedModule[95]=C:\Windows\system32\Dxva2.dll

LoadedModule[96]=C:\Windows\system32\MMDevAPI.DLL

LoadedModule[97]=C:\Windows\system32\PROPSYS.dll

LoadedModule[98]=C:\Windows\system32\wdmaud.drv

LoadedModule[99]=C:\Windows\system32\ksuser.dll

LoadedModule[100]=C:\Windows\system32\AVRT.dll

LoadedModule[101]=C:\Windows\system32\AUDIOSES.DLL

LoadedModule[102]=C:\Windows\system32\msacm32.drv

LoadedModule[103]=C:\Windows\system32\MSACM32.dll

LoadedModule[104]=C:\Windows\system32\midimap.dll

LoadedModule[105]=C:\Windows\system32\Secur32.dll

LoadedModule[106]=C:\Windows\system32\dnsapi.DLL

LoadedModule[107]=C:\Windows\system32\RASAPI32.dll

LoadedModule[108]=C:\Windows\system32\rasman.dll

LoadedModule[109]=C:\Windows\system32\rtutils.dll

LoadedModule[110]=C:\Windows\system32\sensapi.dll

LoadedModule[111]=C:\Windows\system32\dhcpcsvc.DLL

LoadedModule[112]=C:\Windows\system32\mswsock.dll

LoadedModule[113]=C:\Windows\System32\wshtcpip.dll

LoadedModule[114]=C:\Windows\syswow64\CLBCatQ.DLL

LoadedModule[115]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll

LoadedModule[116]=C:\Windows\system32\SXS.DLL

LoadedModule[117]=C:\Windows\system32\Wtsapi32.dll

LoadedModule[118]=C:\Windows\system32\WMVCORE.dll

LoadedModule[119]=C:\Windows\system32\WMASF.DLL

LoadedModule[120]=C:\Windows\system32\apphelp.dll

LoadedModule[121]=C:\Windows\system32\Cryptdll.dll

LoadedModule[122]=C:\Windows\system32\nvd3dum.dll

LoadedModule[123]=C:\Windows\System32\netprofm.dll

LoadedModule[124]=C:\Windows\System32\nlaapi.dll

LoadedModule[125]=C:\Windows\System32\npmproxy.dll

LoadedModule[126]=C:\Windows\system32\LINKINFO.dll

LoadedModule[127]=C:\Windows\system32\ntmarta.dll

LoadedModule[128]=C:\Windows\syswow64\WLDAP32.dll

LoadedModule[129]=C:\Windows\system32\ntshrui.dll

LoadedModule[130]=C:\Windows\system32\srvcli.dll

LoadedModule[131]=C:\Windows\system32\cscapi.dll

LoadedModule[132]=C:\Windows\system32\slc.dll

LoadedModule[133]=C:\Windows\system32\WindowsCodecs.dll

LoadedModule[134]=C:\Windows\system32\EhStorShell.dll

LoadedModule[135]=C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL

LoadedModule[136]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll

LoadedModule[137]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll

LoadedModule[138]=C:\Windows\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_51cd0a7abbe4e19b\ATL90.DLL

LoadedModule[139]=C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf

LoadedModule[140]=C:\PROGRA~2\MICROS~1\Office14\1033\GrooveIntlResource.dll

LoadedModule[141]=C:\Windows\system32\mscms.dll

LoadedModule[142]=C:\Windows\system32\credssp.dll

LoadedModule[143]=C:\Windows\SysWOW64\schannel.dll

LoadedModule[144]=C:\Windows\System32\wship6.dll

LoadedModule[145]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL

LoadedModule[146]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll

LoadedModule[147]=C:\Windows\system32\rasadhlp.dll

LoadedModule[148]=C:\Windows\System32\fwpuclnt.dll

LoadedModule[149]=C:\Windows\system32\ncrypt.dll

LoadedModule[150]=C:\Windows\system32\bcrypt.dll

LoadedModule[151]=C:\Windows\SysWOW64\bcryptprimitives.dll

LoadedModule[152]=C:\Windows\system32\GPAPI.dll

LoadedModule[153]=C:\Program Files (x86)\Norton Internet Security\Engine\18.7.1.3\coIEPlg.dll

LoadedModule[154]=C:\Program Files (x86)\Norton Internet Security\Engine\18.7.1.3\ccL100U.dll

LoadedModule[155]=C:\Windows\system32\cryptnet.dll

LoadedModule[156]=C:\Windows\system32\Cabinet.dll

LoadedModule[157]=C:\Windows\system32\DEVRTL.dll

LoadedModule[158]=C:\Windows\system32\explorerframe.dll

LoadedModule[159]=C:\Windows\system32\DUser.dll

LoadedModule[160]=C:\Windows\system32\DUI70.dll

LoadedModule[161]=C:\Windows\system32\dhcpcsvc6.DLL

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=iTunes

AppPath=C:\Program Files (x86)\iTunes\iTunes.exe

 

If anyone can give me any insight of what to do to fix this problem it would be greatly appriciated. I am about to buy The New iPad but don't want to untill I get this sorted out. Thanks in advance.

iPhone 4, iOS 4.3.2
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Apr 25, 2012 2:32 PM (in response to Oankali)

    Doublechecking before proceeding. Is this a Vista system or a Windows 7 system?

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Apr 25, 2012 3:33 PM (in response to Oankali)

    Many thanks.

     

    Fingers crossed, your Windows 7 will have been recording some additional information about those.

     

    First, open your Action Center and expand "Maintenance". Click "View reliability history":

     

    Getting Windows 7 problem reports 1.png

     

    Once the reliability report has been generated, look for Critical events for iTunesgenerated at the time of the "iTunes has stopped working" messages. Doubleclick the name iTunes in the critical events. (Don't click View solution.)

     

    For example, here's a screenshot of my system showing what to click. (I don't have any iTunes critical events at the moment, so I'm using an Oblivion event to illustrate what we need to do.)

     

    Getting Windows 7 problem reports 2.png

     

    You should see something that looks like the following screenshot (only for iTunes, not Oblivion):

     

    Getting Windows 7 problem reports 3.png

     

    Copy and paste the contents of the problem report into a reply here. For example:

     

    Description

    Faulting Application Path:          C:\Program Files (x86)\Bethesda Softworks\Oblivion\Oblivion.exe

     

     

    Problem signature

    Problem Event Name:          APPCRASH

    Application Name:          Oblivion.exe

    Application Version:          1.2.0.416

    Application Timestamp:          462392c7

    Fault Module Name:          Oblivion.exe

    Fault Module Version:          1.2.0.416

    Fault Module Timestamp:          462392c7

    Exception Code:          c0000005

    Exception Offset:          000c9a80

    OS Version:          6.1.7601.2.1.0.256.1

    Locale ID:          2057

    Additional Information 1:          27c8

    Additional Information 2:          27c8ce5af7a07bedf550bd9c573901b3

    Additional Information 3:          e56e

    Additional Information 4:          e56e9cfaf3cd1084b6b4c016d12ce64c

     

     

    Extra information about the problem

    Bucket ID:          414526327

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Apr 25, 2012 6:47 PM (in response to Oankali)

    Many thanks.

     

    Fault Module Name:          objc.dll

    Fault Module Version:          1.435.16.11

     

    Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)

     

    Let's try something relatively simple first. Restart the PC. Now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair".

     

    Does iTunes launch properly now?

     

    If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post:

     

    Re: I recently updated to vista service pack 2 and I updated to itunes


  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Apr 25, 2012 7:16 PM (in response to Oankali)

    Are the same faulting module and version being mentioned in the problem reports?

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Apr 25, 2012 7:24 PM (in response to Oankali)

    Interesting. What kind of network card or wireless adapter do you have for the PC?

     

    (For example, My windows 7 box is currently using a TP-Link wireless N adapter, plugged into one of the USB ports.)

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Apr 25, 2012 7:41 PM (in response to Oankali)

    My wired netword card (which is what i use 100% of the time) is Realtek PCIeGBE Family Controller

     

    Perhaps check to see if if your drivers are up to date on the Realtek. If you're behind, and you update, are you able to launch iTunes while connected to the internet?

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Apr 25, 2012 8:01 PM (in response to Oankali)

    Okay ... moving further out from the PC. If you power cycle your router, are you able to launch (afterwards) without the crash?

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