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Help - word doc disappeared!

3192 Views 4 Replies Latest reply: Dec 27, 2013 9:50 AM by bookwormlm RSS
Ashasu Level 1 Level 1 (0 points)
Currently Being Moderated
Apr 26, 2012 3:52 AM

A word document I was working on and had just hit save and closed has disappeared from my mac. When I search for it in spotlight nothing comes up, when i manually look in every single document folder it isn't there. If i open word and 'open recent' it appears but it's a blank document as seen in the screenshot here, and it cannot locate the file. I can see the file extension where it was saved but the file itself is gone. I also have a Time Capsule and for some reason i cannot connect to it right now, so wondering if that is somehow connected. Do I restart and try again? It's an important article due now (journalist on deadline!!)

Please help if you can. Much appreciated.


See screenshot:

Screen Shot 2012-04-26 at 5.33.04 PM.png

Mac Pro, Mac OS X (10.7.3)
  • BDAqua Level 10 Level 10 (114,825 points)
    Currently Being Moderated
    Apr 26, 2012 4:22 AM (in response to Ashasu)

    Boot up holding CMD+r to get the Rstore Partition to boot from, use Disk Utility there to reapir the Boot Partition.

  • epie01 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 30, 2013 7:01 AM (in response to Ashasu)

    Hello.  This just happened to me after typing a 20+ page paper for weeks.  I called Apple Support and they could not figure out.  Document path appear to be in mail but couldnt find there either.  Any updates on resolution for this?  :(

  • Klaus1 Level 8 Level 8 (43,475 points)
    Currently Being Moderated
    Aug 30, 2013 7:56 AM (in response to epie01)

    Your problem may not be exactly the same as that of the original poster of this thread, and it can be very confusing for everybody if we try to answer more than one question in each thread.


    In order for us to give your problem our undivided attention to try to solve it, would you kindly start your own thread, describing the trouble you are having in the fullest detail, including completing your details to show what Mac you are using, what operating system, and what version of the application in question. Please remember to post in the forum relevant to your hardware or version of OS X.

  • bookwormlm Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 27, 2013 9:50 AM (in response to BDAqua)

    I believe I am having the same problem (as Ashasu) with a word document-- can you give a little more detail on how I recover it?


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