Currently Being ModeratedApr 25, 2012 5:26 PM (in response to saenger)
When launching, I got the "iTunes encountered a problem and needs to close" message.
Generate another of those error messages and click the "Click here" link in the error message box. What modname and modver are showing for the error? (Precise spelling please.)
If the error is a BEX and thus doesn't show an modname or modver, let us know what P1 through P9 items are showing for you instead.
Currently Being ModeratedApr 25, 2012 8:45 PM (in response to b noir)
If literal 'modname' and 'modver' entries are expected in the error report, they are not there. And, there are no entries labeled 'P1', etc. In case 'P1' implies 'Module 1', here are the files associated: Module 1 => iTunes.exe, Module 2 => mcdll.dll, Module 3 => kernel32.dll, Module 4 => COMCTL32.dll, Module 5 => msvcrt.dll, Module 6 => ADVAPI32.dll, Module 7 => RPCRT4.dll, Module 8 => Secur32.dll, Module 9 => GDI32.dll.
Currently Being ModeratedApr 25, 2012 9:12 PM (in response to saenger)
If literal 'modname' and 'modver' entries are expected in the error report, they are not there. And, there are no entries labeled 'P1', etc.
No, we're not looking in the error report itself. We're looking just in the dialog box that comes up immediately after you click the "Click here" link in the "iTunes has encountered a problem" message.
If you're still not clear about what I'm talking about, click the "Click Here" link in the "iTunes has encountered a problem" message. Now hold down the Alt key and press the PrtScrn key.
Paste the screenshot into an image file using a program like Paint. Save the image file.
Start a reply here and click the wee camera icon at the top of the reply box. Click "Choose File". Browse to the image file you saved earlier. Open the image file, and then click "Insert Image".
Currently Being ModeratedApr 26, 2012 12:27 PM (in response to saenger)
ModName: unknown; ModVer: 0.0.0.0
Can you check one more thing for me please? If you have the QuickTime Player currently installed, attempt to launch that. Does it also fail to launch (with or without an error message)?
Currently Being ModeratedApr 26, 2012 2:54 PM (in response to b noir)
I get an error popup: QuickTime unavailable (in the header). The message states, "QuickTime failed to initialize Error #-2095. Please make sure QuickTime is properly installed in this computer." As you an tell, I rarely use QuickTime.
Currently Being ModeratedApr 26, 2012 3:05 PM (in response to saenger)
Many thanks again.
I think we'd better see if some other application (other than QuickTime itself) has dropped old QuickTime componentry in the system files on the PC. (If there's a version mismatch between the old componentry and the "QuickTime proper" componentry, that can create those symptoms.)
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view options on the PC.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)
Currently Being ModeratedApr 26, 2012 3:35 PM (in response to saenger)
One possibility ruled out.
The next thing I'd try would be a complete uninstall/reinstall of iTunes and QuickTime:
(That procedure won't actually reinstall your QuickTime Player ... as of the iTunes 10.5.x versions the QuickTime Player is no longer included in the iTunes installers. If you want the QuickTime Player back, you should be able to get it from your Apple Software Update.)
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