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WD Smartware is mounting unknown disks

635 Views 6 Replies Latest reply: May 4, 2012 10:35 AM by SP Forsythe RSS
KeanuReeves Level 3 Level 3 (535 points)
Currently Being Moderated
Apr 26, 2012 6:39 PM

I have a WD Passport. It used to do this annoying thing, where in addition to the actual drive, it would load a virtual vcd drive containing the smartware software too. (This was common to a lot of WD products). To get rid of this, I installed the WD Software on my mac, and changed the settings to that it no longer displayes the VCD. This made the VCD dissappear, but now it shows a new drive called "Boot OS X" , everytime I plug my WD drive in!


I don't know what this drive is! And now I have the same equivalent problem to that stupid vcd drive popping up! When I plug my WD drive in, all I want to see is only one icon for the WD drive. Right now I have "Boot OS X" , and "Keanu's Time Machine". I only want "Keanu's Time Machine" to pop up when I plug in the drive.

MacBook Pro (15-inch Mid 2010), Mac OS X (10.7.3)
  • Badunit Level 6 Level 6 (10,765 points)
    Currently Being Moderated
    Apr 26, 2012 6:47 PM (in response to KeanuReeves)

    First thing I do with a new drive is reformat it, getting rid of whatever software was included on it.


    Or maybe you are in the Matrix and none of those other drives are real.

  • Badunit Level 6 Level 6 (10,765 points)
    Currently Being Moderated
    Apr 28, 2012 5:03 AM (in response to KeanuReeves)

    None of the answers plastered across the Internet can help you with this problem?

  • Badunit Level 6 Level 6 (10,765 points)
    Currently Being Moderated
    Apr 28, 2012 5:16 AM (in response to Badunit)

    Yes, I know, not a helpful answer. I hope you find the answer you're looking for. I searched and found only what you have already done and I read many posts from other users who have had limited success.  I do own WD products, all of which came with software they wanted me to install and all of which I reformatted out-of-the-box and never had a problem with. I do not own a WD Passport. After reading about them, I doubt I would buy one if I didn't want to use the features it comes with (I'd buy a plain drive).

  • Csound1 Level 7 Level 7 (32,385 points)
    Currently Being Moderated
    Apr 28, 2012 5:14 AM (in response to KeanuReeves)

    KeanuReeves wrote:


    The software is part of the drives firmware, which is why I had to follow the above steps. Formatting the drive does not delete the firmware.


    I would appreciate answers from people who actually own WD products and use them with OSX.


    Take it back and get something sensible, something you can reformat to remove the junk

  • SP Forsythe Level 5 Level 5 (5,200 points)
    Currently Being Moderated
    May 4, 2012 10:35 AM (in response to KeanuReeves)



    I have spoken to WD about their crapware-firmware in their Passport drives till I finally realized that they simply don't care that it frustrates advanced users. That particular line of drives is made for the schlub who doesn't even know how to use the OS to perform backups.


    Nowadays, if you are going to go WD, take a look at the WD Elements portable line. They are simple enclosures that give you all you need, a drive and an interface in a package. Just stay away form the Passports until the bean counters at WD realize that users don't want their "extras".


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