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Apple Tv 3rd Gen Slow!

34242 Views 68 Replies Latest reply: Apr 1, 2014 7:45 PM by davisisland RSS
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noahfromvisalia Level 1 Level 1 (0 points)
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Apr 20, 2012 8:27 PM

My apple tv 3rd Generation is running slow while trying to rent a movie.... Why?

iPod touch, iOS 5.0.1
  • Winston Churchill Level 10 Level 10 (81,665 points)
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    Apr 21, 2012 5:36 AM (in response to noahfromvisalia)

    What exactly do you mean when you say 'running slow', do you mean that the video takes a long time to download.

  • Winston Churchill Level 10 Level 10 (81,665 points)
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    Apr 21, 2012 7:18 AM (in response to noahfromvisalia)

    The first thing to check would be your internet download speed, you can do this at www.speedtest.net.

     

    1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.

  • Ron Klein Level 1 Level 1 (15 points)
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    Apr 21, 2012 8:27 AM (in response to noahfromvisalia)

    Us too. Our Apple TV 3 is extremely slow as well... when compared to our 1st Gen (160GB). When streaming or downloading content (YouTube, movie trailers, etc), it is almost unusable. I've tested them both in same room, different rooms, different tv resolutions, etc. I've tested on a WiFi that connects directly to our ATT U-verse router (12Mbps) and one that bridges through an Airport Time Capsule. In all cases our ATV3 is much slower than our 1st gen. ??? Bad ATV3 unit? or is there a known slower connection speed issue?

  • Winston Churchill Level 10 Level 10 (81,665 points)
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    Apr 21, 2012 8:40 AM (in response to Ron Klein)

    The most likely explanation for your observation is that you have a problem on your local network.

  • davemacb Level 1 Level 1 (0 points)
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    Apr 21, 2012 9:49 AM (in response to Ron Klein)

    My ATV3 was so slow that I've sent it back. We have a brand new airport wireless system, Netflix was lightening quick but anything through iTunes even at 720p (ie an episode of Justified) took at best 15 mins to start playing & then buffered throughout. Apparently Netflix searches for the quickest transfer whereas Apple is fixed in it's delivery (DNS or something?) hence the problem!! Shame really!

  • Winston Churchill Level 10 Level 10 (81,665 points)
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    Apr 21, 2012 10:50 AM (in response to davemacb)

    That's not quite how it is. NetFlix uses adaptive streaming, it can vary the data rate of the stream according to your Internet connection speed. If you have a slow Internet connection speed this will result in a lower quality movie.

     

    ITunes guarantees its quality, and if you have a slow Internet connection speed the movie will take longer to download.

     

    NetFlix streams can have a data rate as low as 0.5 Mb per second, whereas even the standard definition of iTunes movies has a data rate of around 2 Mb per second with HD versions at 5 Mb per second or higher.

  • jtramb Level 1 Level 1 (0 points)
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    Apr 22, 2012 5:05 AM (in response to noahfromvisalia)

    I've noticed the same problem. I changed 2 of my gen2 ATV for a Gen3 3 days ago. The most recent movie I've rented says 9hrs before its ready to play. My network and Broadband have remained the same. speed test shows 15mbs download speed.

     

    I've also noticed that I get a lot of intermittent 'noise' on the screen. Horizontal white lines accompanied by loud cracking. It has also dropped the home share 3 times while streaming video.

     

    I had no problems at all with my 1&2 Gen ATV, but so far I'm very dissapointed with the G3.

  • davemacb Level 1 Level 1 (0 points)
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    Apr 25, 2012 2:37 PM (in response to Winston Churchill)

    Just tested the theory - Expendables on HD on Netflix loaded via wireless in less than 10 secs and the quality was fine. I think Apple need to take a leaf out of Netflix's book.

  • vazandrew Level 6 Level 6 (12,990 points)
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    Apr 25, 2012 4:03 PM (in response to davemacb)

    I disagree. If you have an adequete network then iTunes content will work just fine. Just rented something the other day and it started after 5 seconds. As stated Netflix adapts to your connection in order to stream instantly.

     

    iTunes content is fixed and ends up being better quality, this would suffer if they used the adaptive model.

  • davemacb Level 1 Level 1 (0 points)
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    Apr 26, 2012 3:41 AM (in response to vazandrew)

    I'm averaging 15.12 mbps on speedtest. That should be enough shouldn't it?

  • vazandrew Level 6 Level 6 (12,990 points)
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    Apr 26, 2012 7:23 AM (in response to davemacb)

    For speed yes. What about interference (www.istumbler.net) and are you using your ISPs DNS?

  • spupilup1 Calculating status...
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    Apr 26, 2012 7:40 PM (in response to noahfromvisalia)

    All I know is my AppleTV3 is getting worse everyday.  I bought it the day it was released and it worked fine.  Now, HD shows take hours to download and I can't even watch SD shows without sitting through perpetual buffering.  My AT&T Uverse speed is always in the mid to upper teens.  Someone please explain what else is causing these problems.  I can watch Netflix or Hulu on my Roku with no trouble, it's just AppleTV.

  • vazandrew Level 6 Level 6 (12,990 points)
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    Apr 26, 2012 8:33 PM (in response to spupilup1)

    Are you referring to Netflix or iTunes content?

     

    For iTunes, if speed is fine then check for interference and ensure you're on the ISPs DNS

     

    For Netflix, some servers allocated to ATV sem to be problematic and causing issues for some users

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