Currently Being ModeratedApr 26, 2012 5:27 PM (in response to Ev547)
Exact same problem I am having. My ATV2 loses connection after playing for about 5 minutes. I have to reset it and my computer to get it to re-recognize my atv. If you get a fix please let me know because I cant figure it out.
Currently Being ModeratedApr 26, 2012 9:27 PM (in response to Barry Bressler)
Well after trying one thing and another, as a last attemp, I uninstalled iTunes (Apple's suggestion), went to my router and switchec it to its higher band. I was using the 2.4 ghz & switched to 5ghz, and then made sure that the APTV had the same ID as the router (5ghz) part . Then I reinstalled iTunes. After installing iTines, I tried the Apple TV to see, but it happened again (lost the home sharing) so I did the update on iTune and so far so good that I am afraid to touch it.
According to my router's manual, it would switch on its own when needed, so I did not check on this part of the puzzle.
Good luck with yours.
Currently Being ModeratedApr 26, 2012 9:45 PM (in response to Ev547)
Try connecting with Ethernet. Bet that solves it.
Currently Being ModeratedApr 27, 2012 6:04 AM (in response to HACKINT0SH)
It worked well, so I will see today if it is still working. I even got my Harmony Remote to pair with it....:o).
Currently Being ModeratedJul 29, 2012 9:33 PM (in response to Ev547)
I purchased an Apple TV3, exchanged it, and returned it for a refund because both kept losing wifi connection even after trying every tip and workaround I read in these Apple support forums. The Apple Company's failute to admit there is a problem is disappointing.
Currently Being ModeratedJul 30, 2012 11:59 AM (in response to Ev547)
I had been having intermittent problems with my new ATV3 either dropping the wireless connection while streaming iTunes radio, or when I would wake it up from sleep mode. I kept exchanging the units at the Apple Store (twice), called Apple tech support numerous time and even tried buting a new router. Nothing worked until one of the Apple advisors finally had me change a setting in my Linksys router. It seems to be working so far, but no guarantees.
Access your wireless router's administration software program. Go to the applications and gaming tab. Click on the QoS (Quality of service) subtab. Find the WMM (Wi-Fi Multimedia) controls within the QoS subtab, then disable the WMM feature.
This has solved my very frustrating problem so far (fingers crossed) Apparently, disabling the WMM feature tells the router to ignore any errors in the wifi stream and continue on as if nothing had happened.
With the WMM feature enabled, any errors in the Wifi stream caused the ATV to lose its connection to the router. The only way I could fix it was to restart the ATV. Hope this helps.
Currently Being ModeratedJul 30, 2012 12:42 PM (in response to rwagner5)
This is definitelly the biggest problem people experience with connection issues with their AppleTV. When doing airplay from my iPad it would freeze and then it would take down my network on my Cisco/Linksys router. Going into the QoS section of the router and turning off WMM fixed the issue easily.
Currently Being ModeratedAug 1, 2012 9:16 AM (in response to Christopher Collins)
I guess I spoke too soon. Disabling WMM worked for a couple of days, but now I have to restart the ATV3 quite frequently. Anyone else have any ideas about how to fix the problem?iMac, Mac OS X (10.6.7), Early 2009 Model, 2.93 Core 2 Duo
Currently Being ModeratedAug 1, 2012 11:01 AM (in response to Ev547)
After changing my router to that of ASUS and did all of my updates, I was able to get it to work properly. I hope I don't jinks it because it has been working great since then. So, with that said, maybe a router change would do the trick.
Currently Being ModeratedAug 1, 2012 11:04 AM (in response to rwagner5)
My issue is the router is an Aiport Extreme. I have reliably used an ATV2 and then the ATV3 for the last few months since they came out. On release day for 10.8, I upgraded my MacMini *and* added an Airport Extreme. My ATV3 can't go more than 5 minutes without losing the internet connection. The AE is extending on 5GHz. I turn it off, issue persists. Reset Home Sharing, issue perisist. Going to try a reset on the ATV3 and after that a fresh install of 10.8 on the MacMini.
Currently Being ModeratedAug 1, 2012 3:45 PM (in response to Ev547)
I did everything from the beginning and an update on my router.
Currently Being ModeratedAug 4, 2012 1:12 PM (in response to Ev547)
Please do not post a fix until you have checked it works for more than a week at least. Apple should know many of its customers will decide to get out of Apple's gated application enviromentand and buy a Boxee, unless this apple TV inability to maintain wifi connection issue fixed.
Currently Being ModeratedAug 4, 2012 2:40 PM (in response to Rathbone Hall)
I don't know why you think someone is posting wrong info. What I did worked and is working for me.....can't count for anyone else.
Currently Being ModeratedAug 5, 2012 3:39 PM (in response to Ev547)
Scan the Support Community sites. Apple TV losing connection is prevalent. The many postings point out the problem occurs with Apple TV1,2and 3; with different brands of router including Airport Extreme; from current and past versions of iTunes; after varying periods of working well.....minutes, hours, days; losing connection with Home Sharing and loosing Airplay; whether the router and Apple TV are in same room or separated by distance; after trying innumerable posted 'fixes'; after exchanging for a new Apple TV.
Readers, please don't post a fix until you check it works for atleast a week.